We had SERVPRO come out to inspect our tornado shelters for mold and algae. Tray was extremely helpful, knowledgeable, and thorough throughout the inspection. He took the time to explain his findings, clearly communicated how the job would be completed, and provided a detailed scope of work in a timely and efficient manner. Adrianna arrived to perform the cleaning and remediation work in the shelters. She was professional, hardworking, communicative, and extremely efficient. Throughout the process, she kept us informed, explained each step of the work being performed, and paid close attention to detail. Once the work was completed, she provided a thorough walkthrough of the shelters, explaining everything that had been done and any additional steps involved in the process. Both Tray and Adrianna demonstrated excellent customer service, professionalism, and dedication to ensuring the job was done correctly. Their communication and attention to detail made the entire experience smooth and stress-free. We truly appreciate their hard work and would highly recommend SERVPRO to anyone in need of their services!
