Meet Our Team
Here to Help® 24/7
SERVPRO of Spokane County
Chandler, Brandy & Steve Knight
SERVPRO of Spokane County understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."
SERVPRO of Spokane County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Spokane County can also mitigate mold and mildew from your home or business.
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Spokane County.
If you would like to schedule service for your home or business, please call today!
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.No job is too small or too large - SERVPRO is the largest restoration company in Spokane and Eastern WA. SERVPRO of Spokane County has the training, equipment, and expertise to handle ALL of your restoration and cleaning needs.
Certifications
- ASD - Applied Structural Drying Technician
- CCT - Carpet Cleaning Technician
- IICRC Certified Firm
- RRRP - Lead-Based Paint Activities and Renovation
- WRT - Water Damage Restoration Technician
Jess Hockett
Director of Sales & Marketing jess@SERVPROnwspokane.com
Jess is the Director of Sales and Marketing for SERVPRO of Spokane County. Jess' entire professional career has been invested in business development and marketing with a focus on the development and implementation of creative strategies to help businesses grow.
As Director of Sales & Marketing at SERVPRO of Spokane County, Jess is responsible for developing, planning and implementing all sales, marketing & product development plans and activities as well as managing our Franchise's sales team. Additionally, Jess develops and grows relationships with industry professionals within the Spokane area.
A lifelong resident of Spokane and father of 2 adult boys, Jess' passions include spending time with his boys, golf, baseball, classic cars, music, and the outdoors.Jess has been with SERVPRO of Spokane County since 2015 and is one of SERVPRO of Spokane County's longest-tenured employees.
Rachael Hoglin
Office Manager/File Audit Administrator rachael@SERVPROnwspokane.com
Rachael has been with SERVPRO since 1997 and has worn many hats in her time here. Rachael holds multiple mitigation and restoration certifications including Certified Mold Professional, Lead Renovator, Restorative Drying 101 & 301 and she holds an IICRC Certification for Water Damage Restoration. With her years of experience as a Fire Damage Crew Lead, as well as Estimator and Project Manager, Rachael brings a valuable and unique base of knowledge to our company.
In her current role as Office Manager/File Audit Administrator here at SERVPRO, Rachael helps facilitate the relationship between our staff and the various insurance companies we work with. The industry is constantly evolving and each company has a specific set of rules that we have to adhere to in order for the customers experience to go smoothly. Rachael ensures that all the details are taken care of and our customers receive the best service possible.
A lifelong resident of Spokane, Rachael enjoys spending time with her husband and her young daughter and can often be found cheering on her husbands' softball team.
Ross Ingraham
Manager, Mitigation & Contents/Cleaning Divisions
ross@SERVPROnwspokane.com
Ross is the Manager of our Mitigation Division. That means he has specialized training in cleaning things like water damage, smoke damage, fire damage, even biohazard damage. He and his crew use specialized knowledge and equipment to mitigate all kinds of damage. The first step in making it "like it never even happened."
Ross also is the Manager of our Contents & Cleaning Department. This means he makes sure personal belongings and important items for customers who have experienced water or fire damage are carefully cataloged, packed out, cleaned, restored, and packed back. Ross manages a team of over 15 dedicated contents and cleaning specialists and he is very detail-conscious and thorough which is exactly what is needed for this important job.
Matt Butler
Construction Department Manager matt@SERVPROnwspokane.com
As the Construction Department Manager for SERVPRO of Spokane County, Matt is responsible for supervising the repair and rebuild of residential, commercial, and industrial buildings. Matt collaborates with other SERVPRO department managers, specializing in various project aspects, and is involved in all project phases from planning to completion.
Matt takes a hands-on approach to each job/project embracing large scale projects while also showing equal attention to smaller jobs. Matt is able to find solutions to complicated problems no matter how unique the circumstances and he has worked in the restoration and construction industries for over 12 years. Matt succeeds at meeting deadlines and setting goals to expedite projects quickly and to IICRC and building and construction industry standards.
Matt is skilled in Xactimate and Xactware to scope projects and prepare estimates for insurance companies and has and continues to build relationships with insurance professionals by communicating and working with them to ensure timely approval of repair estimates while ensuring the scope of work will deliver complete restoration and repairs for the customer. Matt communicates with property owners the expectations to build their structure back to its original form.
Matt is married, is a busy father to 3 girls, enjoys barbeque cooking, and has lived in the Spokane area for over 17 years.
Carl Hoglin
Construction Estimator carl@SERVPROnwspokane.com
Carl is our Construction Estimator. He uses his extensive knowledge of construction processes and techniques to make sure customers get an accurate estimate of what it will take to make it "like it never even happened."
Gill Gilliland
Senior Commercial Business Development
Gill is part of our commercial business development team. He is responsible for cultivating relationships with SERVPRO's commercial customer base and keeping them appraised of SERVPRO's capabilities that would benefit businesses.
He develops close working relationships with customers and potential customers so they can learn how SERVPRO services can be applied to help businesses stay on top of circumstances that might impact operation of their physical facilities.
In Memoriam: Craig Chamberlin
Public Relations/Community Outreach/Business Development
Craig Chamberlin (1970-2023) was responsible for Public Relations and Community Outreach for all SERVPRO franchises serving the greater Spokane area. He helped establish and maintain lines of communication and relationships with Spokane business, government and media. Craig was a valued and beloved member of our SERVPRO family following his retirement from the Spokane County Sheriff’s Department and we miss him more than words can express. Craig was not just our co-worker but our good friend as well.
The SERVPRO of Spokane County Team
We are here 24/7 365 to take care of any kind of loss you may encounter: from Bio Hazard to Mold to Water and Fire. We will work for you and take care of every detail - We Are ALWAYS Here to Help!
Josh Cervantes
Project Manager, Mitigation Division
joshua@SERVPROnwspokane.com
As a Project Manager, Josh is responsible for coordination of all SERVPRO resources needed to complete a job. His knowledge of mitigation and restoration techniques gives him an overall picture of each job from beginning to end.
Chris Mertes
Construction Department Lead Field Superintendent
Chris Mertes is the Lead Field Superintendent for SERVPRO of Spokane County's Construction Division. Chris is responsible for on-site coordination for all phases of multiple construction projects, including coordinating subcontractors, materials, and equipment, ensuring that specifications are being strictly followed, and work is proceeding on schedule and within budget. Chris is also responsible for scheduling, inspections, quality control, and job site safety.
Chris has been with SERVPRO of Spokane County since 2014, making him one of SERVPRO of Spokane County's longest-tenured employees.
What our
customers are saying
I recently had a pretty bad flood and was so fortunate to have called SERVPRO out. They immediately took charge, while walking a me step by step through the process. I was so devastated at first, never having a flood, and by time they were finished, a week later, I felt everything was handled well and I was so comfortable and happy with every step of the process! Every person that came out to my house starting with John was professional, kind, understanding. Informative and so polite, hated to see them leave. Huge Thanks to Ashley, Jessica, Travis and Chris, you were the Silver Lining in my disaster and did a Fabulous job! I would recommend SERVPRO to anyone and would Definitely not hesitate to call them again, but hope I won't need too. Thank you SERVPRO!!
Chris Mertes and his construction crew saved the day. As soon as they got the project they were responsive and efficient. They got my house back on the market in less than a week! Thanks Chris!
We contacted Chris M about a house flood and he was on top of it right away. He was at our door within an hour and checking everything out and walked us step by step on how SERVPRO was going to take care of us. He made sure we was taken care of and we had a team out to our home as soon as possible to deal with our damaged property and help us with getting our things taken care of and claim going. Thanks Chris!
Thank you SERVPRO for getting our house back in order and looking awesome!
We had an unfortunate water leak and couldn’t pinpoint it for a while, hence the morning of our Christmas party the ceiling showed a nice water balloon ready to pop exactly in the middle of all our festivities! We called SERVPRO and they were out the same day. They made sure we and our guests weren’t going to get wet and fixed it enough to enjoy the evening. From there on they managed to get everything done and looking super.
Special thanks to Rob, Shawni, Willard and two great ladies that I cannot recall their names. Everyone we worked with was very professional, did excellent work, and genuinely cared about making us happy! Thank you very much.
5 Stars!!
I called these folks out to get an estimate on our clean up job. After the quote we agreed to have them do the work. And unbelievably, they came in under budget!! By almost $600!! That's unheard of these days! Their guys were fantastic! Super friendly and extremely quick! I highly recommend these folks!!!
My relationship with SERVPRO of Northwest Spokane has been nothing short of amazing. I say that because each and every one of the staff that has been here, working to restore my basement, has been great! on a scale of 1 to 10 they each deserve a 15+, and I mean that sincerely. From Jess, down to the last one I saw, they have been professional, kind, considerate, and have had good communication skills. Each day, dealing with them, has been brighter for me, even though the whole picture points more to being overwhelmed. They have treated me with respect and kindness. I feel truly blessed to have them enter my life at a time everything pointed more to the negative. They, instead, have brought a ray of sunshine.
Customer service from John Dean and his team was outstanding. We were so fortunate to work with John Dean.
I’m very satisfied with the entire process of mitigation, tear out, and repairs. Everyone at SERVPRO was very helpful. Thank you very much!
Your crew did a great job! We will use them (SERVPRO) again if we need to. We are very satisfied with your service and prompt response.
About Us
The Inland Northwest Leader in Property Restoration and Reconstruction
When disaster strikes in the Inland Northwest, the quality of your first response determines the speed of your long-term recovery. SERVPRO of Spokane County is not just a cleaning crew; we are the largest and most comprehensive restoration and construction firm in Eastern Washington. Locally owned and operated by Steve and Chandler Knight, our franchise has spent decades building a reputation for excellence, technical precision, and unwavering integrity. From high-rise commercial floods in the Spokane city center to residential smoke damage in the Valley, we are the first name in emergency response, available 24 hours a day, 7 days a week, 365 days a year.
Unmatched Reputation for Excellence in Spokane
Our reputation is built on the foundation of trust and results. In an industry where speed is essential, we pride ourselves on being "Faster to any size disaster." Whether you are located in Liberty Lake, Cheney, Mead, Spokane Valley or downtown Spokane, our strategically dispatched crews can typically be on-site within one hour of your call.
We understand that property damage, be it from a burst pipe, a kitchen fire, or a seasonal windstorm, is more than a structural issue; it is a significant disruption to your life or business. Our goal is to minimize that interruption. We have earned the trust of local insurance adjusters, property managers, and thousands of homeowners because we don't just "clean up" the mess, we manage the entire restoration lifecycle. Our google reviews rating and hundreds of local testimonials reflect our commitment to coming in under budget, communicating clearly, and treating every property with the same care we would our own.
Comprehensive Restoration Services Offered
SERVPRO of Spokane County specializes in a diverse range of residential and commercial services, ensuring that no matter the scope of the damage, you only need to make one call.
Advanced Water Damage Restoration
Water damage is a progressive emergency. In the Spokane climate, untreated moisture can lead to structural rot and mold growth in less than 48 hours. Our water damage restoration process utilizes the most advanced technology in the industry. We use infrared thermal imaging to locate moisture hidden behind walls and under subfloors, and industrial-grade LGR dehumidifiers to ensure your home reaches professional "dry standards." From simple appliance leaks to major sewage backups, we ensure your property is biologically safe and structurally sound.
Elite Fire and Smoke Damage Repair
A fire is a traumatic event, and the damage it leaves behind is chemically complex. Smoke and soot are corrosive; if left untreated, they can permanently etch glass and tarnish metal fixtures. Our fire damage restoration teams are experts in smoke odor neutralization and specialized soot removal. We don't just mask smells; we use hydroxyl generators and thermal fogging to eliminate them at the molecular level.
Professional Mold Remediation
Given the damp springs and snowy winters of Eastern Washington, mold is a persistent threat. We are certified mold remediation specialists, utilizing negative air pressure and HEPA filtration to contain and remove mold spores safely. We focus on identifying the moisture source to ensure that once the mold is gone, it stays gone.
Large Loss and Commercial Recovery
As the largest restoration company in the region, we have unique "Large Loss" capabilities. We are equipped to handle major disasters in hospitals, universities, hotels, and manufacturing facilities. Our Commercial Restoration division works around the clock to ensure your business experiences minimal downtime, protecting your revenue and your employees.
Full-Circle Service: Mitigation to Reconstruction
One of the most significant advantages of choosing SERVPRO of Spokane County is our ability to handle the reconstruction phase. Most restoration companies stop once the site is dry or the soot is gone, leaving the property owner to find a separate general contractor for the rebuild.
We are a fully licensed General Contractor. Once the mitigation is complete, our in-house construction division takes over. We provide a seamless transition to the rebuild phase, handling:
Structural Framing and Drywall: Returning your walls to their original state.
High-End Flooring: Professional installation of hardwood, tile, and luxury vinyl.
Cabinetry and Millwork: Full kitchen and bathroom reconstruction.
Final Finishes: Painting, electrical, and plumbing to finish the job.
This "one-stop" model provides a single point of accountability. You deal with one project manager, one timeline, and one company, significantly reducing the stress of the insurance claim process.
Our Team: The Most Highly Trained in the Industry
Our people are our greatest asset. Every member of the SERVPRO of Spokane County team undergoes rigorous, ongoing training to stay at the forefront of restoration science.
IICRC Certification
Our staff is certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the gold standard for the industry. This ensures that every technician entering your home is an expert in Applied Structural Drying (ASD), Fire and Smoke Restoration (SRT), and Water Damage Restoration (WRT).
Proprietary SERVPRO Training
In addition to industry certifications, our team completes a self-paced program designed by SERVPRO corporate, which includes modules on crew training, upholstery cleaning, and biohazard decontamination. We also host regular Continuing Education (CE) classes for local insurance agents to ensure the entire Spokane professional community is aligned on the best practices for property recovery.
Reach: Serving Every Corner of Spokane County
From the state line to the Palouse, our reach is extensive. We are proud to serve the diverse communities that make up the Inland Northwest, including:
The City of Spokane: Downtown, South Hill, and the North Side.
Spokane Valley & Liberty Lake: Fast response for residential and retail hubs.
Cheney & Airway Heights: Supporting our regional educational and military communities.
Northern Spokane County: Mead, Colbert, Chattaroy, and Deer Park.
No matter where you are located, our fleet of green trucks is a familiar sight, symbolizing that help is on the way. We are deeply embedded in the community, supporting local chambers of commerce and the Washington Multi-Family Housing Association (WMFHA).
Spokane Property Restoration FAQ
Why should I choose SERVPRO over a local independent contractor?
While we are locally owned and operated, we are backed by the massive resources of the national SERVPRO network. This means we have the localized knowledge of a neighbor but the specialized equipment and "Large Loss" backup of a national leader.
How quickly can you help me with an insurance claim?
Immediately. We use Xactimate, the industry-standard estimating software used by most insurance adjusters. We provide digital documentation, photos, and moisture maps to your agent to ensure your claim is processed accurately and quickly.
Can you handle biohazard or crime scene cleanup?
Yes. Our technicians are specially trained in the safe removal and disposal of biohazardous materials, including sewage, trauma scenes, and chemical contaminants, following all OSHA and health department regulations.
What is "Structural Drying"?
It is the process of using industrial equipment to pull moisture out of building materials like studs and subfloors. Simple fans only dry the surface; our process ensures the core of the building is dry to prevent long-term rot.
Trust the Brand You Know: Serving Spokane Since 1967
Property damage is personal, and we treat every project with the urgency and respect it deserves. SERVPRO of Spokane County is the cleaning and restoration brand you know and trust. Whether you are facing a small basement leak or a massive commercial fire, we have the training, equipment, and expertise to handle all of your restoration and cleaning needs.
Call SERVPRO of Spokane County today to schedule your professional assessment. We are here to make it "Like it never even happened."
