A person lighting a cigarette with a lighter. If you need cigarette smoke odor removed from your home or business, call SERVPRO.

Professional Odor Removal Services

  • The #1 Choice in Cleanup and Restoration 
  • 24/7 Emergency Odor Removal Service 
  • Providing Residential and Commercial Odor Removal Near You 
  • Proprietary Cleaning Solutions, Techniques, and Equipment

Here to Help® 24/7

SERVPRO of Gig Harbor / North Tacoma and Mason County

Our Google Reviews
(253) 851-6711
4.5
(32 reviews)

Need Odor Removal?

A rodent passed away inside your living room wall. Your tenant moved out, but the cigarette smell refuses to leave the apartment. Or maybe you’ve got a bigger problem like mold or a sewage backup. Trying to remove the smell of something like tobacco, pet urine, or mold can be daunting and frustrating. It can also turn out to be temporary. 

When your home is struck by an unpleasant odor, let SERVPRO take care of it. Our advanced odor removal services don’t just mask the smell, they identify the source and eleminate eliminate it. In extreme cases that can include removing plywood subfloor or drywall. 

We can help with odors from: 

  • Mold  
  • Fire  
  • Cigarette and cigar smoke  
  • Marijuana  
  • Pets 
  • Pests and Rodents

The SERVPRO team uses specialized cleaning solutions, techniques, and equipment to ensure your house smells fresh—and keeps smelling fresh. 

SERVPRO’s 4-Step Odor Removal Process


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Remove the Odor Source

Debris containing odor-causing residues will continue to give off odors. That’s why we deal with the source of the odor first.

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Clean Residues From Surfaces

After the source of the odor is removed, it’s important to thoroughly clean surfaces to deodorize them effectively. If not properly cleaned, tiny particles of the odor-causing residues will continue to smell.

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Recreate the Conditions That Caused Odor Penetration

We apply deodorizer in a method similar to how the odor-causing substances originally penetrated a surface. If smoke created the smell, for instance, deodorizing smoke or fog might be most effective. 

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Seal Surfaces Exposed To Unpleasant Odors

Severe situations may require sealing if odor removal would be insufficient.

Commercial Odor Removal Services

Removing persistent smells from your commercial property—office, warehouse, hospital, apartments, and more—can be quite a challenge. Unpleasant smells can drive customers away and make things difficult for employees. Getting rid of the odor, completely and quickly, can avoid interruption of your normal operations. 

Our uniquely trained professionals will work with you to get your company smelling fresh and back to business as quickly as possible, keeping downtime and lost revenue to a minimum.

What Our

Customers Are Saying

Family owned and operated company with knowledgeable and friendly staff! Nicole and her team clearly communicate throughout, making the process an easy and pleasant experience. Highly recommend!

Amy H.
Gig Harbor

Thank you for all your help with my rental house. You have a great staff!

Heather H.
Tacoma

I've used SERVPRO once before and always will!

Ebben J.
Gig Harbor

SERVPRO staff went above and beyond in explaining the process. Wish we had called sooner!

Elisa M.
Bremerton

While seeking help to clean up mold on the interior of a car, we discovered that every place we called, including the main SERVPRO number, do not perform such a service. However, even though SERVPRO does not normally provide Mold Remediation/Cleaning from vehicles, we contacted Matt and Nicole Betcher of SERVPRO of Gig Harbor/N. Tacoma and they chose to put the “norm” aside and took the time and energy to not merely provide answers to my questions over the phone, but set up an appointment and subsequently showed up at our residence to assess, evaluate and recommend proper clean up and remediation of the mold in the car.

From beginning to end, Matt and Nicole were not only very encouraging and respectful towards me, listening carefully to everything I was saying, but they also provided easily understood answers to all my questions regarding their policies and safety procedures, guiding me through the maze of the cleanup process, making it clearer to understand, not just to accomplish a successful cleanup, but also ensuring my safe health which is paramount to them both as well as to my wife and I. We value their respect of us, not putting us down or causing us to feel anything other than cared for, and we appreciate their honesty and candor with us every step of the way.

As someone who understands pride, integrity, honesty and good service as a Military Veteran and a former Police Officer, I most highly recommend Matt and Nicole Betcher and their company, SERVPRO of Gig Harbor/N. Tacoma, to anyone who has need of a professional, passionate, sincere and highly efficient team to help you with any clean up issues you may have in your home or office. They are great to work with and I will most definitely be utilizing their services again should they be required in the future.

Skip W.
Gig Harbor

We had a water damage as a result of an overflowed toilet in my master bathroom. Family of five, facing displacement, I was STRESSED.

I had no idea where to turn. My Insurance Company said SERVPRO was a good company. That’s where I met Dave and team! Within moments of placing the call, SERVPRO called me to quickly schedule a crew to clean up the water. No time was wasted, stopping the damage and making my home safe was the priority. The mitigation crew cleaned up the damage and sectioned off any area of potential harm. They were quick but very attentive and patient. They took the time to explain exactly what they there doing and WHY and what came next. Once that process was complete, they smoothly transitioned me into the repair portion of the job. From beginning to end the General Contractor, Dave McCormick, kept me well informed along the way and was able to do so without overwhelming me with needless details about the project. He was amazing at handling all the behind the scenes work that obviously goes into repairing a home requiring weeks of restoration without me feeling pressure or concern. I always felt like whatever was happening Dave had it covered. I’ve worked with a number of managers in my career and Dave simply excels at multi-tasking and flawless execution. His management style was also evident in the crew he dispatched as they were repeatedly kind, considerate and efficient. Many a times they went above and beyond.

I was extremely satisfied with my experience with SERVPRO. The end product was stunning and truly was "Like it never even happened." Great team, great work. Thanks for everything.

Allison Y.
Puyallup

Colton was awesome!

Joe C.
Gig Harbor

Very awesome & polite team members! Positive experience. 

Harvo J.
Gig Harbor

Appreciate the camaraderie among the workers- so amazing to see these day. God bless you all!

Sharol R.
Belfair

About Us

SERVPRO of Gig Harbor/North Tacoma understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened." SERVPRO of Gig Harbor/North Tacoma specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Gig Harbor/North Tacoma can also mitigate mold and mildew from your home or business. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Gig Harbor/North Tacoma. If you would like to schedule service for your home or business, please call today! Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.

The Betcher Family purchased the franchise in 2005. They are now a second generation run company. Son Matthew Betcher began as a water technician, moved up to fire estimator, and now owner. Matt continues to run the company by SERVPRO standards, also adding a sense of newness in ownership. We know that change is good and change is needed to propel our companies growth. Allow us to service your home or business office in your time of need. Trust in a company and service that is consistently perfecting its process since 1967.

Carl & Matthew Betcher
Carl & Matthew Betcher
Owners of SERVPRO of Gig Harbor / North Tacoma and Mason County

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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