SERVPRO of Springfield / Mt. Vernon

Jose and Ever’s team was very timely, professional, and knowledgeable!

Yaya hamad has done a very professional job and it was appreciated.

Jose and Yoni’s team provided top notch, responsive, and high quality service for the water-damaged repairs to the two floors in our house. From beginning to end, the Team was meticulous in their work and made sure our home was spotless after completion. We were kept informed and updated with statuses and all inquiries were answered promptly. We will use them again for future claims.

I definitely have to give this crew their flowers! Elvis, the Project Manager, and his crew, including Osei, were beyond amazing! They were professional, transparent, communicative, and incredibly attentive throughout the entire process. What meant even more to me was their understanding of how this sudden change could affect my 90-year-old mother, who has dementia. They recognized that the unfamiliar noises and activity could potentially trigger sensory anxiety and overload for her, and they were thoughtful and considerate of that throughout the process. Elvis, in particular, was exceptional. He answered every call and responded to every text, no matter the time of day or night. That level of communication, compassion, and commitment truly made a difference and gave me peace of mind during an already challenging time. Thank you, Elvis, and thank you to your entire crew especially Osei for your professionalism, patience, and genuine consideration. It was truly appreciated!

Please extend my sincere and special thanks to Yahya Hamid at SERVPRO for his support and repair of my damaged mailbox over the weekend, his off day. When one of employees accidentally backed over my mailbox and knocked it down, he didn’t wait until Monday to repair it. He contacted a repair person on Saturday morning and I was able to receive my USPS mail again on Monday morning! Thank you Mr. Yahya Hamad, SERVPRO Estimator.

Oscar, Jose and team were fantastic! They got us taken care of quickly

Yahya Hamad was thorough, professional, and he coordinated effectively with everyone involved to move a situation forward. His responsiveness and attention to detail made a real difference during a stressful situation. I’m very grateful for his help and highly recommend him and SERVPRO.

We had a very stressful time following a flood in our basement, and difficulties with another company not completing the job properly. Servpro came right in and cleaned up their mess, and got everything back to normal for our family. Yahya specifically was so helpful and kind. Our new floors look amazing, and having someone patient and honest through the process was so helpful. Highly recommend this company for restoration jobs!