Meet Our Team
Here to Help® 24/7
SERVPRO of South Austin
Natalie Highsmith
Natalie Highsmith is the Owner of SERVPRO ONEFORCE and a seasoned restoration professional with 15 years of experience in the industry. As the leader of a woman-owned business, Natalie takes pride in creating a healthy, supportive workplace while fostering growth and development within the restoration industry.
She is dedicated to ensuring her team delivers high-quality restoration services and is passionate about being an active part of the community, striving to make a positive impact in Austin and beyond. Natalie’s extensive experience and commitment to leadership, professionalism, and community engagement make her a trusted and respected figure in the industry.
Cameron Treme
Cameron Treme is the Chief Operating Officer (COO) at SERVPRO ONEFORCE, bringing a strong background in architecture and commercial construction to the restoration industry. With four years of restoration experience and a decade managing large-scale construction projects, Cameron combines technical expertise with strategic leadership to ensure both clients and teams receive exceptional support.
He has successfully overseen the construction of schools, condominiums, mid-rises, and government buildings, specializing in design-build projects, and applies this experience to guide restoration projects efficiently and effectively. Cameron is dedicated to delivering turnkey restoration solutions, helping clients navigate challenging situations with professionalism and confidence.
Rachel Talbot
Rachel Talbot is the Director of Client Experience at SERVPRO ONEFORCE, where she has led the Client Experience team since joining the company in 2022. A Texas State University graduate, Rachel brings a strong foundation in leadership and communication to her role.
She works directly with clients to deliver high-quality water damage restoration, fire and smoke cleanup, and mold remediation services. With a focus on providing turnkey restoration solutions for both commercial and residential properties, Rachel is dedicated to ensuring every client receives prompt, professional, and compassionate support throughout the recovery process.
She is equally passionate about developing her team—cultivating a culture of growth, accountability, and long-term success within SERVPRO ONEFORCE.
Jasmin Leogue
Jasmin Leogue is a Client Experience Manager at SERVPRO ONEFORCE, bringing her background in marketing and customer relations to the restoration industry since 2021. She combines her expertise and attention to detail to help clients navigate challenges such as fire damage restoration, water mitigation, and mold remediation with confidence and care.
Jasmin is dedicated to understanding each client’s unique needs and ensuring a smooth, high-quality experience from start to finish. She takes pride in being part of a team that delivers turnkey restoration solutions—restoring homes and businesses to their preloss condition quickly and professionally.
A graduate with a Bachelor’s degree in Marketing, Jasmin enjoys bringing creativity and curiosity to everything she does. Outside of work, she loves exploring with her three dogs and tackling new creative projects.
Amaris Carbajal
Amaris Carbajal is a Client Experience Manager at SERVPRO ONEFORCE, where she guides clients through the restoration process to ensure a smooth, stress-free experience. With a background in customer relations and service, Amaris is passionate about helping people navigate challenging situations while delivering compassionate, professional support.
She works directly with clients to address concerns, answer questions, and provide guidance at every step, building strong, lasting relationships and earning trust for any emergency restoration need. Amaris takes pride in being part of a team that delivers turnkey restoration solutions, restoring homes and businesses quickly and effectively.
Based in Austin, Amaris enjoys staying active, spending time with friends, and exploring with her two dogs. She brings dedication, empathy, and a solutions-first mindset to both her work and everyday life.
What our
customers are saying
"Shane Elliott is the BEST!!! Cleaning crew was great"
"SERVPRO of South Austin was excellent. Their work was thorough and they were super patient explaining the process of drying everything out and working with our homeowners insurance company. Highly recommend!"
"SERVPRO did a great job repairing water damage after a busted pipe!! Very timely and professional!"
"It was an excellent job. Especially Shane Elliott."
"Highly recommend SERVPRO of South Austin. The crew did an excellent job restoring my laundry room after water damage caused by my leaking washing machine. He was very professional and kept me informed all the way through the process."
"Wonderful company. I recently worked with SERVPRO after my washer flooded my laundry room, living room & office. The crew was very polite, professional and courteous throughout the entire process. The job was completed relatively quick and I was regularly updated on how everything was going and what I should expect next. They would 100% be my 1st choice with any future incidents, but fingers crossed that wont be the case:)"
"I wanted to express my gratitude for your PM Drew & team lead Carlos!! You can tell they, as well as the SERVPRO crew they oversee, really know what they are doing. The two of them are GREAT at keeping you informed and updated during the process and I can't thank them enough. Having to worry about your house flooding is stressful enough, and they TAKE AWAY some of the stress by keeping me in the loop during the entire demo process which gave me peace of mind. The two of them have gone above and beyond in professionalism and timeliness. Despite the circumstances, I have thoroughly enjoyed meeting and working with the both of them! They are so caring and kind, and just the absolute best!!!"
"I'm so please with everything that has been done. Everyone has been so amazing! Hopefully I will never need services again...3rd times the charm."
"Drew is my hero! He was fast to respond, explained the process in detail, and gave me lots of opinions when it came time to fix out water damage. I'm happy with the quality work Drew and Carlos, his foreman, accomplished and they were done a lot sooner then they had anticipated."
About Us
SERVPRO of South Austin understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."
SERVPRO of South Austin specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of South Austin can also mitigate mold and mildew from your home or business.
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of South Austin.
If you would like to schedule service for your home or business, please call today!
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.
