Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Northeast Dallas
Our Google Reviews
(214) 343-3973
4.8
(261 reviews)

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.

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Assess

We inspect, document, and plan your restoration.

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Mitigate

We act fast to stop damage and protect what matters most.

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Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?


When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
261 Reviews
4.8
Leave Us A Review
Jenny Cline
about 1 month ago

Thank you Joe Harrington for your great response when we called in the middle of the night. The crew sent out to do the board up service at our store was efficient and very professional. I will definitely recommend Servpro Northeast Dallas!

Troy Jux
about 2 months ago

Remediation inspection by Rob — free, thorough, informative, candid and patiently detailed. You should give Servpro a chance. Put your fears to rest, answers are available. A+ Rob is the man

Amanda Herzer
2 months ago

UPDATE: Everything was made right once a very nice and understanding general manager was informed of the issue. Hopefully, I won’t have more water damage in the future but if I did, I would go to ServPro since they pretty much do it all. I will add what I didn’t before that everything was left fairly clean after the wall was removed. Original Review: This all started with a dead animal in my wall and found maggots. During that discovery, found water damage in an adjacent wall. Needed a section of wall removed and replaced. Estimate didn’t even have the wall replacement/repair included. Had the crew scheduled for a day to come out and took off work for it. They never called or showed up. Turns out we needed an asbestos test done which was news to us when we called about where the crew was and if they were on their way. Had to take off another day later in the week to have the work done. Poor communication. The wall demo only took an hour, roughly, and it was all claimed to be dry when they arrived. They found no dead animals but didn’t even check the wall where the maggots were found. No way of them seeing into that wall from the cuts they made so I might still have a dead animal in the wall. At least there is no more smell since it’s dried out. When it was all said and done, almost all line items on the original estimate were incorrect. It has been about 3 revisions of the estimate and it is still wrong. For some reason an emergency call fee was added to “save money”? It wasn’t even on the originally estimate. It’s like pulling teeth. Have already paid more than needed and looks like we are owed money. We also had to replace the wall on our own so the whole process has been tiring and left me displaced from my bedroom. Not sure if information was not disclosed or the project manager thinks we will pay for things that were not even done. Either way: terrible experience.

Errick Hamilton
3 months ago

I am errick with Discovery Village of North Dallas and I am amazed by the professionalism and the quality of the work produced by Arquimedes Fereira. I would totally recommend them

Joshua Woods
3 months ago

Thank u Casey, JJ, and Micheal you guys did a great job.

Vicki Buchanan
3 months ago

Very dependable and kept me informed every step of the way. Kudos to A.J. Garcia.

Magen shephard
3 months ago

SERVPRO of Northeast Dallas did an excellent job with the actual cleanup and mitigation work at our property. The on-site technicians were punctual, respectful, and kept us informed through every step of the drying and cleanup process. They used state-of-the-art equipment and didn't cut any corners. The only minor headache was coordinating some of the initial paperwork details, but the quality of the actual physical work and their response time more than made up for it. Would definitely use them again."

Sidney Berendzen
4 months ago

Arquimedes and Jose were extremely helpful, patient and professional. I went from a flooded mess to a bright clean room. I am totally pleased and would definitely encourage anyone to use them. Thank you

EDUYR ESTRANO
4 months ago

I recently used SERVPRO of Northeast Dallas to clean my bathroom, kitchen, freezer, and oven. They did a thorough job and everything looks much cleaner and fresher now. The team was professional, friendly, and respectful of my space. They took care of some tough areas that needed extra attention. The overall result was solid and I appreciate how quickly they got it done. I would definitely recommend them, especially if you need reliable cleaning and restoration services. Thank you!

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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