Meet Our Team
All it takes is one call to SERVPRO of Memorial West, NW Houston. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
SERVPRO of Memorial West, NW Houston
![RJ, team member at SERVPRO of Memorial West, NW Houston]()
RJ
RJ is our Branch Manager.
With over 15 years of experience in the restoration industry, RJ is the steady hand that keeps everything running smoothly at SERVPRO of Memorial West, NW Houston.
RJ is the definition of a team player, always stepping up, pitching in, and looking for ways to help the crew succeed. But what really sets him apart is his mindset: he’s constantly looking for opportunities to grow — not just for himself, but for the entire team.
![Manny, team member at SERVPRO of Memorial West, NW Houston]()
Manny
Manny is one of our Restoration Supervisors.
With over 10 years of experience of the field, Manny brings a powerful combo of organization, customer-first focus, and a genuine passion for helping others. He keeps things running smoothly behind the scenes, while also making sure our customers feel informed, confident, and cared for every step of the way.
What is one of Manny’s favorite parts of the job? Educating customers about the process — turning stressful situations into opportunities for clarity and calm
![Kathleen, team member at SERVPRO of Memorial West, NW Houston]()
Kathleen
Kathleen is one of our Technicians.
She brings unstoppable energy and a true go-getter mindset to our team. With her positive attitude and amazing work ethic, she’s always ready to tackle challenges head-on and keep projects moving forward.
![Sonya, team member at SERVPRO of Memorial West, NW Houston]()
Sonya
Sonya is our Contents Supervisor.
Sonya oversees all of our textile and contents cleaning for homes and businesses. She brings fierce positivity and always shows up ready to give her best. Her genuine care for customers and attention to detail ensures that every belonging is handled with the utmost care and respect. Sonya’s dedication and energy make her an essential part of our team.
![Paul, team member at SERVPRO of Memorial West, NW Houston]()
Paul
Paul is one of our Technicians.
Paul brings a steady hand and a solutions-focused mindset to every project. He’s dedicated to keeping customers informed and confident throughout the process, always taking the extra step to make sure each detail is handled with care.![Gwen, team member at SERVPRO of Memorial West, NW Houston]()
Gwen
Gwen is our Accounting Clerk.
If there’s a bright side, Gwen sees it. Her positivity is contagious, and her upbeat attitude brings a boost of energy to the entire team — even on the busiest days!
Whether she’s supporting her coworkers, helping customers through tough times, or just brightening the room with a smile, Gwen reminds us that a positive mindset makes all the difference.
![Kim, team member at SERVPRO of Memorial West, NW Houston]()
Kim
Kim is our Mitigation Coordinator.
Kim brings the perfect blend of organization and people skills to the team. She keeps things on track behind the scenes and makes sure that our customers stay informed.
With Kim around, our customers always know what’s going on — providing updates, answering questions, and offering reassurance every step of the way. With Kim on your side, you’re never left in the dark.
![Terry, team member at SERVPRO of Memorial West, NW Houston]()
Terry
Terry is our Business Development Consultant.
He is passionate about connecting with people from all walks of life and building relationships that truly matter. Whether he's helping a business bounce back after a disaster or guiding a homeowner through a stressful time, Terry's mission is simple: be a helping hand when it matters most. With over 10 years in the restoration industry, Terry is ready to handle anything you throw at him!
![TJ, team member at SERVPRO of Memorial West, NW Houston]()
TJ
TJ is our Director of Business Development.
With over 15 years of sales experience under his belt, TJ brings both expertise and energy to every conversation. He loves meeting new people and finding ways to make a real difference—whether that’s helping a business recover after a disaster or guiding a homeowner through a stressful situation. TJ’s approach is simple: listen, understand, and provide solutions that truly matter. With his experience and enthusiasm, he’s ready to tackle any challenge that comes his way!
What our
customers are saying
Our tenant moved out of our Spring Branch, Spring Shadow District property after 9 years, apparently the husband smoked inside the home. Entire home reeked of cigarette smoke. SERVPRO came out with devices to eliminate the smell and residue. Professional, on time, knowledgeable; they did an amazing job!
We needed water damage cleanup at our home in Jersey Village and called SERVPRO of Memorial West / NW Houston. They arrived quickly and started the water removal and drying right away.
The crew was professional and worked efficiently, checking for hidden moisture and making sure everything was completely dried out.
If you’re in Jersey Village and dealing with water damage, I highly recommend them.
Services Water removal, Water damage related cleanup & repair
We had an emergency water damage at our Memorial area home in Houston from a leaking refrigerator line. We called SERVPRO of Memorial West / NW Houston. They responded quickly and got everything under control right away.
The team was professional, easy to work with, and kept us informed throughout the process. They made sure everything was fully dried out and even helped with the insurance side, which made a big difference.
Really appreciate their quick response and great service. Highly recommend!
I called SERVPRO of Memorial West, NW Houston to have my carpet cleaned in our theater room. My poor Newfoundland dog had a bladder infection which I hadn’t noticed until I used the room. If you can imagine the urine spots a 150 lb. dog can leave. I thought of SERVPRO before a traditional carpet cleaning company.
I called, set up a 9:00 am appointment the next day. Right on time Eric was at the front door and proceeded to clean the carpet not only the spots but did the entire theater room without me asking. Gracie went to the vet received antibiotics and no more spots or smell.
Thank you SERVPRO of Memorial West,NW Houtson
Had a significant leak and they arrived promptly, took care of the water damage and dried everything out.
Guys, you’re just THE BEST IN HOUSTON. The customer service, and how you really care about give an amazing service. You just left me beyond impressed and I had good recommendations from you but you did great and more. Highly appreciated ???? thank you!!!!
Casey and her team were absolutely fantastic so professional and so thorough. Hey, I would hire this team again. It is apparent that the training and education and communication aspects of their company are well integrated. Shout out to Crystal, Terry, DAVID, and all the rest of the crew are doing such a fine job and for cleaning up some meticulously after the fact going through a hurricane is enough trauma and SERVPRO made it much better.
T John, the manager, was extremely helpful and was able to give me a reasonable quote and have the work done in short order. The 2 workers who came were diligent, conscientious and personable. They totally turned my feelings of being overwhelmed
The TEAM is incredible. They are very knowledgeable and make it easier on their clients when dealing with catastrophic events. Their ability to navigate the insurance protocols and helping people get back to normal is amazing. Keep up the great job!
About Us
Local Experience. Professional Restoration. Here When You Need Us.
SERVPRO Team Mayhall brings more than 35 years of restoration experience to homeowners and businesses facing unexpected property damage. As a family owned and operated company, we understand that every loss affects more than a building. It can interrupt your home, your business, and your normal routine.
SERVPRO of Memorial West, NW Houston is available 24 hours a day, including weekends and holidays. From the first call, our goal is to respond quickly, explain the restoration process clearly, and help make a difficult situation more manageable.
Serving Northwest Houston Homes and Businesses
Our team provides cleanup and restoration for residential and commercial properties affected by water, fire, smoke, mold, and storm damage. We serve Northwest Houston, Memorial, Jersey Village, Spring Branch, Spring Shadows, Bear Creek, Fairbanks, Eldridge West Oaks, the Energy Corridor, and surrounding communities.
Because we live and work in the Houston area, we understand the types of property damage local residents and businesses face. Heavy rain, hurricanes, plumbing failures, roof leaks, air conditioner condensation problems, and prolonged humidity can all create serious damage when they are not addressed quickly.
Every property is different. Our technicians inspect the affected areas, explain what they find, and develop a restoration plan based on the extent of the damage. We use professional equipment to remove water, locate hidden moisture, dry building materials, clean affected surfaces, and address smoke or mold contamination.
Trained for the Work. Committed to the Customer.
Our technicians receive ongoing property restoration training through SERVPRO corporate programs and the Institute of Inspection, Cleaning and Restoration Certification. Team members hold certifications in water damage restoration, structural drying, fire and smoke restoration, microbial remediation, odor control, and other specialized areas.
When a property requires repairs after cleanup, our construction services can help move the project from emergency mitigation through reconstruction. Having one team coordinate both restoration and repairs can simplify communication and help keep the recovery process moving.
For larger or more complex losses, we also have access to the equipment and resources of the nationwide SERVPRO network. This gives our customers the personal attention of a locally operated company backed by the resources of a recognized restoration brand.
SERVPRO of Memorial West, NW Houston is proud to be involved with organizations including the Houston Apartment Association, IFMA Houston, BOMA, Cy Fair Chamber, Houston West Chamber, and Houston Northwest Chamber. Our team has also been recognized by the Houston West Chamber as Best Remediation and Sanitization Company.
Whether you are dealing with damage at your home, office, retail property, apartment community, or commercial facility, our team is ready to help. Call SERVPRO of Memorial West, NW Houston for professional cleanup, restoration, and construction services. We are here to help make it “Like it never even happened.”