Meet Our Team
All it takes is one call to SERVPRO of Memorial West, NW Houston. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
![RJ, team member at SERVPRO of Memorial West, NW Houston]()
RJ
RJ is our Branch Manager.
With over 15 years of experience in the restoration industry, RJ is the steady hand that keeps everything running smoothly at SERVPRO of Memorial West, NW Houston.
RJ is the definition of a team player, always stepping up, pitching in, and looking for ways to help the crew succeed. But what really sets him apart is his mindset: he’s constantly looking for opportunities to grow — not just for himself, but for the entire team.
![Manny, team member at SERVPRO of Memorial West, NW Houston]()
Manny
Manny is one of our Restoration Supervisors.
With over 10 years of experience of the field, Manny brings a powerful combo of organization, customer-first focus, and a genuine passion for helping others. He keeps things running smoothly behind the scenes, while also making sure our customers feel informed, confident, and cared for every step of the way.
What is one of Manny’s favorite parts of the job? Educating customers about the process — turning stressful situations into opportunities for clarity and calm
![Kathleen, team member at SERVPRO of Memorial West, NW Houston]()
Kathleen
Kathleen is one of our Technicians.
She brings unstoppable energy and a true go-getter mindset to our team. With her positive attitude and amazing work ethic, she’s always ready to tackle challenges head-on and keep projects moving forward.
![Sonya, team member at SERVPRO of Memorial West, NW Houston]()
Sonya
Sonya is our Contents Supervisor.
Sonya oversees all of our textile and contents cleaning for homes and businesses. She brings fierce positivity and always shows up ready to give her best. Her genuine care for customers and attention to detail ensures that every belonging is handled with the utmost care and respect. Sonya’s dedication and energy make her an essential part of our team.
![Paul, team member at SERVPRO of Memorial West, NW Houston]()
Paul
Paul is one of our Technicians.
Paul brings a steady hand and a solutions-focused mindset to every project. He’s dedicated to keeping customers informed and confident throughout the process, always taking the extra step to make sure each detail is handled with care.![Gwen, team member at SERVPRO of Memorial West, NW Houston]()
Gwen
Gwen is our Accounting Clerk.
If there’s a bright side, Gwen sees it. Her positivity is contagious, and her upbeat attitude brings a boost of energy to the entire team — even on the busiest days!
Whether she’s supporting her coworkers, helping customers through tough times, or just brightening the room with a smile, Gwen reminds us that a positive mindset makes all the difference.
![Kim, team member at SERVPRO of Memorial West, NW Houston]()
Kim
Kim is our Mitigation Coordinator.
Kim brings the perfect blend of organization and people skills to the team. She keeps things on track behind the scenes and makes sure that our customers stay informed.
With Kim around, our customers always know what’s going on — providing updates, answering questions, and offering reassurance every step of the way. With Kim on your side, you’re never left in the dark.
![Terry, team member at SERVPRO of Memorial West, NW Houston]()
Terry
Terry is our Business Development Consultant.
He is passionate about connecting with people from all walks of life and building relationships that truly matter. Whether he's helping a business bounce back after a disaster or guiding a homeowner through a stressful time, Terry's mission is simple: be a helping hand when it matters most. With over 10 years in the restoration industry, Terry is ready to handle anything you throw at him!
![TJ, team member at SERVPRO of Memorial West, NW Houston]()
TJ
TJ is our Director of Business Development.
With over 15 years of sales experience under his belt, TJ brings both expertise and energy to every conversation. He loves meeting new people and finding ways to make a real difference—whether that’s helping a business recover after a disaster or guiding a homeowner through a stressful situation. TJ’s approach is simple: listen, understand, and provide solutions that truly matter. With his experience and enthusiasm, he’s ready to tackle any challenge that comes his way!
What our
customers are saying
I was very impressed with quality of work & how quickly they were able to schedule my appointment for the cleanup The technicians were very professional & very detail. They did an amazing job I would definitely work with them again If I ever needed a restoration company again .I would definitely recommend Servpro to my friends and family..2 thumbs up for the Servpro crew.
I highly recommend SERVPRO of Memorial West, NW Houston! We had a pipe leak under our sink that damaged the adjoining room, and they also discovered active mold. Their team was professional, thorough, and incredibly helpful throughout the entire process. They truly went above and beyond to make sure everything was taken care of and made a stressful situation so much easier. I’m so grateful for their excellent service and genuine care. They’re a wonderful company, and I wouldn’t hesitate to recommend them to family and friends!
Excellent service!
Did a fabulous job cleaning up our bathroom after a bad leak!! Very nice and easy to work with!
Manny, Paul, and Kat were efficient and thorough!
Very professional!
Kacie, Paul, Manny & Patricia were helpful, kind, and informative. They handled the job with professionalism and treated my home with respect. Thank you, Team!
The service provided by Paul and Kat was very professional. They left the area neat and clean.
Manny and Kat were amazing!! So knowledgeable about what needed to be done, checking back day after day, monitoring humidity levels and most of all communicating to me what was being done, why, and what to expect next. Even after I had moved out temporarily. Totally professional, caring and available to answer questions and concerns. A++ for both of them!
About Us
Local Experience. Professional Restoration. Here When You Need Us.
SERVPRO Team Mayhall brings more than 35 years of restoration experience to homeowners and businesses facing unexpected property damage. As a family owned and operated company, we understand that every loss affects more than a building. It can interrupt your home, your business, and your normal routine.
SERVPRO of Memorial West, NW Houston is available 24 hours a day, including weekends and holidays. From the first call, our goal is to respond quickly, explain the restoration process clearly, and help make a difficult situation more manageable.
Serving Northwest Houston Homes and Businesses
Our team provides cleanup and restoration for residential and commercial properties affected by water, fire, smoke, mold, and storm damage. We serve Northwest Houston, Memorial, Jersey Village, Spring Branch, Spring Shadows, Bear Creek, Fairbanks, Eldridge West Oaks, the Energy Corridor, and surrounding communities.
Because we live and work in the Houston area, we understand the types of property damage local residents and businesses face. Heavy rain, hurricanes, plumbing failures, roof leaks, air conditioner condensation problems, and prolonged humidity can all create serious damage when they are not addressed quickly.
Every property is different. Our technicians inspect the affected areas, explain what they find, and develop a restoration plan based on the extent of the damage. We use professional equipment to remove water, locate hidden moisture, dry building materials, clean affected surfaces, and address smoke or mold contamination.
Trained for the Work. Committed to the Customer.
Our technicians receive ongoing property restoration training through SERVPRO corporate programs and the Institute of Inspection, Cleaning and Restoration Certification. Team members hold certifications in water damage restoration, structural drying, fire and smoke restoration, microbial remediation, odor control, and other specialized areas.
When a property requires repairs after cleanup, our construction services can help move the project from emergency mitigation through reconstruction. Having one team coordinate both restoration and repairs can simplify communication and help keep the recovery process moving.
For larger or more complex losses, we also have access to the equipment and resources of the nationwide SERVPRO network. This gives our customers the personal attention of a locally operated company backed by the resources of a recognized restoration brand.
SERVPRO of Memorial West, NW Houston is proud to be involved with organizations including the Houston Apartment Association, IFMA Houston, BOMA, Cy Fair Chamber, Houston West Chamber, and Houston Northwest Chamber. Our team has also been recognized by the Houston West Chamber as Best Remediation and Sanitization Company.
Whether you are dealing with damage at your home, office, retail property, apartment community, or commercial facility, our team is ready to help. Call SERVPRO of Memorial West, NW Houston for professional cleanup, restoration, and construction services. We are here to help make it “Like it never even happened.”