Meet Our Team
All it takes is one call to SERVPRO of Houston Central North and Central East. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
![Dan Bono, Vice President, team member at SERVPRO of Houston Central North and Central East]()
Dan Bono, Vice President
With more than a decade of experience in the restoration industry, Dan brings extensive expertise in restoration operations, commercial projects, and business leadership. Throughout his career, he has held several leadership positions within the SERVPRO network, developing a strong background in managing complex projects, overseeing operational performance, and driving business growth.
As Vice President of Team Olson’s Houston market, he is responsible for supporting market growth, strengthening operational efficiency, and leading initiatives that enhance customer satisfaction and team performance. His experience includes operations management, commercial restoration, financial performance, team development, and strategic leadership.
He is committed to building high-performing teams, maintaining strong customer relationships, and fostering a culture of accountability, collaboration, and operational excellence. Through his leadership, he aims to support Team Olson’s continued growth while delivering quality restoration services to customers throughout the Houston market.
Certifications:
IICRC WRT (Water Damage Restoration)
IICRC ASD (Applied Structural Drying)
IICRC FSRT (Fire & Smoke Restoration)
IICRC AMRT (Applied Microbial Remediation)
IICRC UFT (Upholstery & Fabric Cleaning)
IICRC CRT (Color Repair Technician)
Xactimate
CPR / First Aid
OSHA 30![Belen Melgar, Operations Support Specialist, team member at SERVPRO of Houston Central North and Central East]()
Belen Melgar, Operations Support Specialist
Belen began her career with SERVPRO in 2007 under previous ownership as a Contents Technician and worked her way up to Reconstruction JFC. Today, she serves as an OSS, bringing years of hands-on experience and a strong understanding of restoration operations, team collaboration, and the day-to-day processes that drive success across the business.
![Robert Cryer, General Manager - Construction, team member at SERVPRO of Houston Central North and Central East]()
Robert Cryer, General Manager - Construction
With over 30 years of construction and restoration experience, Robert has seen it all, from basement flooding to roof collapses, and everything in between. He enjoys spending time with his family, hunting and fishing.
![Samantha Gilliam, JFC and Restoration Estimator, team member at SERVPRO of Houston Central North and Central East]()
Samantha Gilliam, JFC and Restoration Estimator
With SERVPRO®;; of Spring/Tomball since 2022.
![Terri Conwell, Admin Asst., team member at SERVPRO of Houston Central North and Central East]()
Terri Conwell, Admin Asst.
With SERVPRO®;; of Spring/Tomball since 2021.
![Shane Elliott, Construction Superintendent, team member at SERVPRO of Houston Central North and Central East]()
Shane Elliott, Construction Superintendent
With SERVPRO®;; of Spring/Tomball since 2015.
![Vernel Whitaker, Operations Manager, team member at SERVPRO of Houston Central North and Central East]()
Vernel Whitaker, Operations Manager
With SERVPRO®;; of Spring/Tomball since 2019.
![Karen Moore, Accounting Admin, team member at SERVPRO of Houston Central North and Central East]()
Karen Moore, Accounting Admin
With SERVPRO®;; of Spring/Tomball since 2016.
![Karla Omana Perez, Comptroller, team member at SERVPRO of Houston Central North and Central East]()
Karla Omana Perez, Comptroller
With SERVPRO®;; of Spring/Tomball since 2023.
![Raelyn Pass, Receptionist Dispatcher, team member at SERVPRO of Houston Central North and Central East]()
Raelyn Pass, Receptionist Dispatcher
With SERVPRO®;; of Spring/Tomball since 2022.
![Office Staff, team member at SERVPRO of Houston Central North and Central East]()
Office Staff
This group of employees works efficiently in the office every day to make sure the proper paperwork gets signed on jobs, photos get taken, coordinate jobs, answer phone calls, and everything in between!
These professionals have the skills and knowledge needed to ensure that every job is properly taken care of in a timely manner.
![Restoration Team, team member at SERVPRO of Houston Central North and Central East]()
Restoration Team
Our Restoration team provides services such as water mitigation, mold remediation, fire damage restoration, contents cleaning, pack-outs, pack-backs, duct cleaning, and bio-hazard clean up.
These highly-trained individuals have been taught the proper skills and knowledge to ensure that our customers are taken care of the right way.
![Construction Department, team member at SERVPRO of Houston Central North and Central East]()
Construction Department
Our Construction Department does an A+ job of putting everything back together after a client's loss or disaster has occurred. No job is too big or too small!
What our
customers are saying
Johnathan was our technician and he was so professional and his work was seamless. And it didn’t take him long at all to complete our dry wall.
Julian and Justin came to our home to evaluate water damage. Both of these individuals were very professional, knowledgeable, and personable. We are very grateful for their efforts. We are reassured that all aspects of our water damage have been addressed. Thank you to SERVPRO of Downtown Houston Central for serving us today and throughout the upcoming process.
We needed some internal reconstruction done on our house after water damage. Byron and Robert worked with us to give us our dream kitchen and to get our house back up and running quickly. The Servpro team were excellent at communicating timelines and expectations every step of the way. All the reconstruction work was high quality and completed sooner than my wife and I anticipated. While we obviously did not want to have to go through that episode of water damage, we are very grateful that we had the opportunity to work with Byron, Robert, and the rest of their team!!!
Big shout out to the following team members who took care of demo/clean up for my bathroom and dining room. Everyone was professional and friendly. They all did a fantastic job! THANK YOU!! Leroy Devin Anthony Abraham Mark Ty
Victor workers aren’t just a crew — they’re the kind of guys who show up when your world feels upside down, steady you, and quietly take care of everything you can’t handle in that moment.
Leroy, Ramon, and Anthony were outstanding! Quick response to our water intrusion issue. Quickly began remediation and talked us through each step of the process.
My kitchen roof fall in. A pipe in the attic burst, water was everywhere and sheet rock well everything that was in the attic. Jelian A. Arrived by himself. He started assessing the damage and sharing what the damage was and what was needed for the clean up. He also found where the water was coming from and what was damaged . Jelian cleaned all the debris and temporary closed the big hole in my ceiling. He went over and beyond, and I would recommend him to other people.
Had Servpro come out on a holiday weekend to mitigate after water leak and 1” flood across several rooms. Was very pleased with the work Eman and Henderson did. These guys worked hard all day to set up a barrier, place fans and dehumidifiers. Appreciate their professionalism and answering all my questions.
Very appreciative of the time Leroy and Victor spent going over my situation and explaining my options. No pressure communication and helpful tips makes it easy to give these guys 5 stars.
About Us
SERVPRO of Downtown Houston Central North and Central East understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."
SERVPRO of Downtown Houston Central North and Central East specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Houston Central East can also mitigate mold and mildew from your home or business.
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Downtown Houston Central North and Central East.
If you would like to schedule service for your home or business, please call today!
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.