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Meet the SERVPRO team near Memphis, TN
Meet the SERVPRO team near Memphis, TN

SERVPRO of East Memphis

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SERVPRO of East Memphis

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Water DamageWater Damage
Fire DamageFire Damage
MoldMold
Storm/DisasterStorm/Disaster
ConstructionConstruction
Commercial ServicesCommercial Services
General CleaningGeneral Cleaning
Carpet/UpholsteryCeiling/Floors/WallsDrapes/Blinds

Call: (901) 754-9061

Thomas Brent Nicholson, Leo Millan
Thomas Brent Nicholson, Leo Millan
Owners of SERVPRO of East Memphis

Meet Our Team

All it takes is one call to SERVPRO of East Memphis and our service technicians will be onsite within one hour to help you when you need it. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays

Here to Help® 24/7.

SERVPRO of East Memphis

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(901) 754-9061
Meet our Team. Here to Help 24/7
  • Patrick Belcher, team member at SERVPRO of East Memphis

    Patrick Belcher

    Patrick is our General Manager on our SERVPRO team in Memphis. He has worked for various franchises on Team Nicholson. Originally from Clarksville, TN, Patrick's willingness to travel is an asset for our team. He is a great leader who motivates the team to learn new restoration methods and become efficient with the latest technologies.

  • Cheryl Woods, team member at SERVPRO of East Memphis

    Cheryl Woods

    Cheryl is an Office Manager with us at our SERVPRO team in Memphis. Among other things, she is responsible for job tracking, scheduling reporting, and customer satisfaction. Cheryl is an essential part of our daily operations.

  • Dana Cook, team member at SERVPRO of East Memphis

    Dana Cook

    Dana Cook is a Production Manager on our SERVPRO team in Memphis. She is responsible for managing her crew and overseeing jobs. Her favorite part of the job is being able to help people during their time of need.

  • Telesa Robertson, team member at SERVPRO of East Memphis

    Telesa Robertson

    Telesa is one of our Crew Chiefs here at SERVPRO of East Memphis. She is responsible for overseeing her crew and making sure her customers are happy.

  • Jeff Hobbs, team member at SERVPRO of East Memphis

    Jeff Hobbs

    Jeff, our Sales and Marketing Manager, has worked on our team since 2009. He is responsible for managing aspects of business development. He estimates jobs, visits work sites, and is a liaison between clients, insurance companies, and SERVPRO, in order to help homeowners understand how the job is progressing. Jeff participates in social events to educate the public in disaster prevention, response, and services SERVPRO offers.

  • RJ Barnett, team member at SERVPRO of East Memphis

    RJ Barnett

    RJ, or Uncle Ron, as many affectionately call him, works as Operations Manager at SERVPRO of East Memphis. He's our mold expert and does a great job of explaining technical details to our customers. He's certified in WRT, ASD, FRST, CCT, UFT, AMRT, and more. With his experience, he is ready to serve you!

  • Derrion Chatman, team member at SERVPRO of East Memphis

    Derrion Chatman

    Derrion is one of our Production Managers for SERVPRO of East Memphis. We can always depend on him for our specialty jobs. Eager to take care of business, he's dependable and a friend to everyone.

  • Steve Rayford, team member at SERVPRO of East Memphis

    Steve Rayford

    Steve Rayford is a Crew Chief here at SERVPRO. He is a fast learner, a team player, and will go out of his way to get the job done. An all-around great guy, Steve makes an excellent addition to our team.

  • Oriana Gomez, team member at SERVPRO of East Memphis

    Oriana Gomez

    Oriana is a Production Manager with us at our SERVPRO team in Memphis. In this role, she is responsible for managing her crews and overseeing jobs.

  • Luis Bruzual Garcia, team member at SERVPRO of East Memphis

    Luis Bruzual Garcia

    Luis Garcia is a Production Manager on SERVPRO Team Nicholson, where he oversees restoration projects and leads a team with integrity, dedication, and a strong work ethic. He takes pride in helping to restore homes and lives after disasters.

  • Jeff Truitt, team member at SERVPRO of East Memphis

    Jeff Truitt

    Before joining Team Nicholson as our COO, Jeff Truitt served as Chief of Staff to Montgomery County Mayor Jim Durrett and as CEO of Clarksville-Montgomery County's Economic Development Council. Jeff has been devoted to the Clarksville community since setting roots here in 1992, while serving in the US Air Force, attached to Ft. Campbell Special Forces units. Outside of work, Jeff enjoys cooking and spending time with his wife, Kristi, and daughter, Macy.

  • Bill Shook, team member at SERVPRO of East Memphis

    Bill Shook

    Serving as Team Nicholson's Chief of Production, Bill Shook holds a Bachelor Degree in Business from Tarleton University and WRT, AMRT, ASD, FSRT, and Lead Based Paint certifications. With more than 16 years of experience in the restoration industry, Bill focuses on talent development, process optimization, and strategy across our multi-franchise group.

  • Brian Bell, team member at SERVPRO of East Memphis

    Brian Bell

    Brian Bell joined us at Team Nicholson in 2017 as CFO. He brings extensive experience in Accounting and Education and holds certification in Xactimate. A Clarksville native, Brian is based in our downtown satellite office at Team Nicholson's TN headquarters.

  • Eddy Ritsema, team member at SERVPRO of East Memphis

    Eddy Ritsema

    Eddy Ritsema began his journey with Team Nicholson on our SERVPRO of Montgomery County Reconstruction team. He has since transitioned to Regional Training Consultant, heading up training and process improvement in our Fort Worth, TX and Memphis, TN locations. He brings more than 6 years of insurance adjusting and claims handling experience.

  • Cassie Wyatt, team member at SERVPRO of East Memphis

    Cassie Wyatt

    Cassie Wyatt, our Financial Controller, joined Team Nicholson in 2014. She holds a Bachelor Degree in Accounting from the University of Phoenix along with Xactimate and DryBook experience. She leads our talented accounting team in ensuring our franchises' financial stability and success.

  • Bill Repsel, team member at SERVPRO of East Memphis

    Bill Repsel

    A member of our team since 2013, Bill Repsel is a true pillar of our administrative staff. He serves as both Executive Administrator to Team Nicholson and Office Manager in our SERVPRO of Montgomery County location. Bill holds IICRC certifications in Water Damage Restoration and Applied Structural Drying, and is DryBook and Xactimate certified. Outside of work, Bill enjoys cooking, singing, and spending time with his wife and family.

  • Christy Govea, team member at SERVPRO of East Memphis

    Christy Govea

    Christy Govea serves as Team Nicholson's Payroll Director. She offers more than 15 years of valuable experience in the Human Resources and Customer Service fields. Christy is a Clarksville, TN, native and is based in our downtown satellite office. Outside of work, she enjoys spending time with her husband and family, and is a Jeep enthusiast!

  • Trey Davis, team member at SERVPRO of East Memphis

    Trey Davis

    Trey is our IT Specialist. He has worn many hats since joining our team at the beginning of 2023. Before joining us as a Job File Coordinator and Dispatcher, he had 7+ years of sales, administrative, and customer service experience in Tennessee.

  • Kaileigh Plant, team member at SERVPRO of East Memphis

    Kaileigh Plant

    Kaileigh serves as Team Nicholson's Accounting Manager, based in our downtown Clarksville, TN, office. She holds a Bachelor Degree in Accounting and is passionate about lifelong learning. Originally from Orlando, FL, Kaileigh, her husband, and her son now call Tennessee home.

  • Rayven Threlkeld, team member at SERVPRO of East Memphis

    Rayven Threlkeld

    Now a member of our Accounting Team, Rayven has worn many hats at Team Nicholson. She first served as a Fire Technician, then Administrative Assistant, Construction Job File Coordinator, and now Accounting Clerk. Rayven is passionate about the SERVPRO brand and strives to learn as many aspects of the business as possible.

  • Reagan Nicholson, team member at SERVPRO of East Memphis

    Reagan Nicholson

    Since 2019, Reagan has been a valued member of Team Nicholson's Accounting department. She holds a Bachelor Degree in Accounting from local Austin Peay State University and works in our downtown Clarksville, Tennessee, office. When not working, she enjoys traveling and spending time with her beloved golden doodle, Molly.

  • Taylor Dennis, team member at SERVPRO of East Memphis

    Taylor Dennis

    Taylor serves as Team Nicholson's Digital Marketing Support Specialist. She is a Tennessee native who graduated from the University of Tennessee, Knoxville with a Marketing degree in 2021. Outside of work, she enjoys cooking, going to concerts, and spending time with friends and family.

  • Jeff Williams, team member at SERVPRO of East Memphis

    Jeff Williams

    Jeff joined Disaster Recovery Team Nicholson in 2016 as Director of Large Loss Operations, bringing extensive knowledge and expertise in commercial mitigation. He holds IICRC accreditation in Water Damage Restoration, Applied Structural Drying, Fire + Smoke Restoration, Carpet Repair + Reinstallation, and Upholstery + Fabric Cleaning. Affectionately known as The Godfather of Large Loss, Jeff has managed more than $50M worth of large scale disaster recovery projects.

  • Kevin Woodard, team member at SERVPRO of East Memphis

    Kevin Woodard

    Joining Disaster Recovery Team Nicholson in 2016, Kevin brings many years of commercial restoration experience to his Project Manager role. He holds IICRC accreditation in Water Damage Restoration, Applied Structural Drying, Upholstery + Fabric Cleaning, Fire + Smoke Restoration, Applied Microbial Remediation, and Lead Renovator. When not traveling for work, he enjoys assisting our local franchises.

  • Gavin Parchman, team member at SERVPRO of East Memphis

    Gavin Parchman

    Our most tenured Disaster Recovery Team Nicholson Project Manager, Gavin has been a leader and teacher on our Large Loss team since 2015. As a strong communicator, he works to ensure client satisfaction and offers a high degree of professionalism on the job. A native of our headquarters city, Clarksville, TN, Gavin now calls our St. Petersburg, FL, location home.

  • Billy Morrison, team member at SERVPRO of East Memphis

    Billy Morrison

    Serving as Disaster Recovery Team Nicholson's Large Loss Construction Division Manager, Billy is committed to ensuring safety, managing risk, mentoring team members, complying with industry standards, and guaranteeing client satisfaction when it comes to reconstruction of large losses. He has been a valued member of our team since 2015.

  • Tristen Williams, team member at SERVPRO of East Memphis

    Tristen Williams

    Bringing more than 5 years experience with the SERVPRO brand and in the restoration industry, Tristen is one of Disaster Recovery Team Nicholson's valued Large Loss Project Managers. He holds IICRC accreditation in Applied Structural Drying, Water Damage Restoration Tech, and Commercial Drying Specialty. Tristen's strong work ethic and attention to detail ensure commercial clients expectations are met.

  • Rhett Newton, team member at SERVPRO of East Memphis

    Rhett Newton

    Rhett comes to Disaster Recovery Team Nicholson after years with our SERVPRO of Central St. Petersburg/Pinellas Park franchise location where he served as Sales + Marketing Manager. He now applies his industry knowledge and customer service skills as our Large Loss Production Manager.

  • David Harkness, team member at SERVPRO of East Memphis

    David Harkness

    Prior to joining Disaster Recovery Team Nicholson as our Large Loss Resource Coordinator in 2021, David worked in real estate, home renovation, inspection, industrial repair, maintenance, and emergency management for more than 30 years. When not working, he enjoys spending time with his beloved wife and family.

  • Vickie Felts, team member at SERVPRO of East Memphis

    Vickie Felts

    Vickie Felts is our HR Manager in Clarksville on our Regional Team. She has over 16 years of HR experience, bringing tremendous value to our unique way of operating. We’re grateful to have her expertise in our team.

  • Tashauna Johnson, team member at SERVPRO of East Memphis

    Tashauna Johnson

    Tashauna Johnson is our Accounting Manager with us on our Regional Team. Coming to us at SERVPRO Team Nicholson from our Gallatin, TN, corporate offices, she has years of proven experience with our brand and expertise in her field.

  • Michael Batson, team member at SERVPRO of East Memphis

    Michael Batson

    Michael Batson serves as our in-house CPA and Strategic Analyst. He is a Tennessee native, having grown up in southern Montgomery County, attending Montgomery Central High School. After graduating from APSU in 1993 with a degree in Business Administration, he obtained his CPA. Currently, he lives on a family farm with his wife, two daughters, two cats, and his puppy Herschel. He enjoys cattle farming, hunting and spending time on the lake.

  • BJ Clifton, team member at SERVPRO of East Memphis

    BJ Clifton

    BJ is one of our Regional Trainers, bringing us over 13 years of experience in the field upon joining our team in 2023. Recognized as a Journeyman in textile and fire restoration, he holds a remarkable collection of certifications, including UFT, WRT, ASD, OCT, CCT, FSRT, and TCST. He continues to excel in his craft, earning the trust and admiration of clients and colleagues alike.

  • Sharon Grele, team member at SERVPRO of East Memphis

    Sharon Grele

    Sharon is our Office Training Support Specialist on Team Nicholson in Memphis, Tennessee. Before coming to SERVPRO, she had been working in education, serving as a technology coach, school principal, and assistant principal.

  • Lori Wilson, team member at SERVPRO of East Memphis

    Lori Wilson

    Lori Wilson joins Team Nicholson as in-house Training Specialist. She brings more than a decade of experience in the restoration industry, including time with SERVPRO Corporate. She holds Master Water Restorer, Master Fire Restorer, and Master Textile Restorer certifications, along with IICRC Instructor credentials and general OSHA certification. Born and raised in middle TN, Lori enjoys spending time with her family, friends, and dog Sadie.

  • Boris Dimoff, team member at SERVPRO of East Memphis

    Boris Dimoff

    Boris joined Disaster Recovery Team Nicholson, where he serves as a Large Loss Project Manager. As the former General Manager of a Colorado-based restoration company, he brings over 14 years of industry experience with him. When not working, Boris enjoys spending time with his family and has many hobbies, including golfing, fishing, mountain climbing, and motorcycles, to keep him busy.

  • Austin Bucko, team member at SERVPRO of East Memphis

    Austin Bucko

    Austin is our Operations Manager at SERVPRO of East Memphis. He has worked for SERVPRO Team Nicholson in our Texas and Tennessee locations, previously working as a Production Technician, Crew Chief, and Production Manager. Austin's flexibility and willingness to serve our SERVPRO team at any of our locations is invaluable.

  • Adam Martin, team member at SERVPRO of East Memphis

    Adam Martin

    Adam is our Warehouse Manager here at SERVPRO of East Memphis. He previously spent two years managing the warehouse in our Texas location. In this role, Adam is responsible for supporting production personnel and management as well as managing and controlling all SERVPRO warehouse related activities.

  • Katia Chavez, team member at SERVPRO of East Memphis

    Katia Chavez

    Katia is one of our Job File Coordinators here at SERVPRO of East Memphis. Among other things, she is responsible for job tracking, scheduling, reporting, and customer satisfaction. We are glad to have her on Team Nicholson.

  • Julia Dorough , team member at SERVPRO of East Memphis

    Julia Dorough

    Julia serves as the National Sales Manager for Team Nicholson. She has her bachelor's degree in Marketing and has over 7 years of experience leading a sales team. She's originally from Idaho, so a big mountain girl at heart that loves to ski.

  • April Pierce, team member at SERVPRO of East Memphis

    April Pierce

    April is one of our Job File Coordinators. She worked in a school prior to joining SERVPRO Team Nicholson. She brings strong people skills to her role and is a powerhouse!

  • Frank Hurtado, team member at SERVPRO of East Memphis

    Frank Hurtado

    Frank is one of our Crew Chiefs. He is a hard worker, has great attention to detail, and leads with a positive attitude. Frank is focused on giving a great customer experience on every job he goes to and it shows!

  • Maria Urdaneta, team member at SERVPRO of East Memphis

    Maria Urdaneta

    Maria is our Digital Content Specialist at SERVPRO Team Nicholson. She creates and manages all the digital content to improve our online presence. With her attention to detail and love for quality, Maria ensures our online presence represents us. Her friendly and helpful nature makes her a great team player, always ready to lend a hand. We're lucky to have Maria on the team!

  • Brighton Capps, team member at SERVPRO of East Memphis

    Brighton Capps

    Brighton is a dedicated IT Specialist at SERVPRO, bringing a wealth of technical expertise and a passion for problem-solving to the team. With a background in IT support, Brighton plays a critical role in maintaining and optimizing SERVPRO's technology infrastructure, ensuring seamless operations across all departments.

  • Margarita Mondolfi, team member at SERVPRO of East Memphis

    Margarita Mondolfi

    Margarita Mondolfi is a reliable Crew Chief with a knack for leading teams and managing projects efficiently. Her leadership and expertise are vital to our operations.

  • Antonio Montiel, team member at SERVPRO of East Memphis

    Antonio Montiel

    Antonio is a Crew Chief with SERVPRO Team Nicholson. He leads his team with a hands-on approach and makes sure every job is done right!

  • Cameron Roberson, team member at SERVPRO of East Memphis

    Cameron Roberson

    Cameron is the Construction Manager for SERVPRO Team Memphis. He oversees all construction projects and makes sure they are completed efficiently and to the highest standards!

  • Reed Haymon, team member at SERVPRO of East Memphis

    Reed Haymon

    Reed is a Crew Chief here at SERVPRO Team Memphis. He takes charge on-site to make sure that every project runs smoothly!

  • Kamille Kattar, team member at SERVPRO of East Memphis

    Kamille Kattar

    Kamille is the Job File Coordinator at SERVPRO Team Nicholson. She keeps everything organized and makes sure each project runs smoothly. We love having her on the team!

  • Jackson Raburn - Production Technician, team member at SERVPRO of East Memphis

    Jackson Raburn - Production Technician

    Jackson is a skilled Production Technician at SERVPRO, dedicated to delivering quality restoration services. He works efficiently to ensure projects are completed to meet customer expectations.

  • Jason Idleman - Construction Manager, team member at SERVPRO of East Memphis

    Jason Idleman - Construction Manager

    Jason oversees construction projects at SERVPRO, ensuring all work is done safely and efficiently. His experience in construction management helps guide teams through the restoration process.

  • Scott Dabbs - Estimator, team member at SERVPRO of East Memphis

    Scott Dabbs - Estimator

    Scott provides accurate project estimates at SERVPRO, helping to assess restoration needs and plan accordingly. His attention to detail ensures a smooth start for each project.



  • Matthew Witsell, team member at SERVPRO of East Memphis

    Matthew Witsell

    Matthew is one of our newest members of the team, and he has joined us as a Production Technician. We are lucky to have him as part of team SERVPRO and appreciate all the hard work he does for our community.


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What our
customers are saying

SERVPRO is very professional and courteous. They always take time to explain their procedures. 

Rita
Memphis

Thank you so much for the hard work from the SERVPRO team.  You've all make this challenging time so much more manageable than we ever imagined. We cannot thank you enough.

Cindi
Memphis

Everyone that assisted with the clean up was extremely kind and helpful. I will recommend this company to anyone who needs your services.

Tony
Memphis

Josh and his team were very professional and were a pleasure to work with. Josh is an outstanding employee.

Linda
Memphis

Very Fast Response. Great Follow-up daily with customer-understood the needs of the business.

Greater Fellowship Ministries
Memphis

Thank you so much for the exceptional work that you and your team have done. You have made this process go smoothly and have been so kind to my family, thank you!

Deanna
Memphis

They did an excellent job, as they did in the past. I sincerely appreciate the prompt thorough service...wonderful to deal with!

Linda
Cordova

They were very professional!

Micheal
Memphis

The crew was punctual and very courteous. They always showed up on time and worked quite efficiently.

Shawana
Memphis

SERVPRO is very professional and courteous. They always take time to explain their procedures. 

Rita
Memphis

Thank you so much for the hard work from the SERVPRO team.  You've all make this challenging time so much more manageable than we ever imagined. We cannot thank you enough.

Cindi
Memphis

Everyone that assisted with the clean up was extremely kind and helpful. I will recommend this company to anyone who needs your services.

Tony
Memphis

Josh and his team were very professional and were a pleasure to work with. Josh is an outstanding employee.

Linda
Memphis

Very Fast Response. Great Follow-up daily with customer-understood the needs of the business.

Greater Fellowship Ministries
Memphis

Thank you so much for the exceptional work that you and your team have done. You have made this process go smoothly and have been so kind to my family, thank you!

Deanna
Memphis

They did an excellent job, as they did in the past. I sincerely appreciate the prompt thorough service...wonderful to deal with!

Linda
Cordova

They were very professional!

Micheal
Memphis

The crew was punctual and very courteous. They always showed up on time and worked quite efficiently.

Shawana
Memphis

About Us

Why SERVPRO®

SERVPRO of East Memphis understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

We specialize in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. We can also mitigate mold and mildew from your home or business.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for us.

If you would like to schedule service for your home or business, please call today!

Commitment to our Community.

Our owners, Brent Nicholson and Leo Millan, believe in pouring back into the East Memphis community as often as possible. Whether it be cooking out for our first responders, investing in local high schools, or simply partnering with other organizations to make a positive impact in our community. Brent and Leo work diligently and encourages all of us here at SERVPRO of East Memphis, to invest in our community whenever possible. Though we have seen substantial growth over the past several years, our mission has remained the same. We want to serve to people of East Memphis, TN. and do everything we can to make our community great. Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust. We work hard to ensure that all of our customers receive the best service and the highest quality results. 

Our Employees

We pride ourselves on hiring people with a good work ethic, high integrity, and the ability to work in and adapt to tough conditions. With over 30 years combined experienced in fire and water mitigation, we ensure that all of our employees go through extensive training and the proper certification process to provide the best customer experience we can offer. Whether it be the comprehensive training we provide when new employees begin, the certifications we require our employees to have, or the constant on the job training we provide. You can rest assured we will do everything we can to make it “Like it never even happened.”

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Thomas Brent Nicholson, Leo Millan
Thomas Brent Nicholson, Leo Millan
Owners of SERVPRO of East Memphis

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Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.