Meet Our Team

As the Executive Vice President of Revenue at SERVPRO of East Memphis, Jeff Truitt oversees strategic growth and operational excellence for Team Nicholson. He plays a pivotal role in ensuring our East Memphis clients receive expert storm damage restoration, managing initiatives for rapid water extraction and advanced drying techniques. Jeff's leadership ensures our local teams are equipped to respond effectively to community needs. His focus on revenue generation directly supports providing the dependable, professional service that earns lasting trust throughout East Memphis.

As the Executive Vice President of Operations at SERVPRO of East Memphis, Bill Shook oversees all operational aspects, ensuring efficient service delivery for the community. He directs strategic initiatives for storm damage restoration, optimizing water extraction and drying protocols across East Memphis properties. Bill’s expertise ensures every project, from initial assessment to completion, meets rigorous standards. His leadership guarantees that residents and businesses in East Memphis receive the dependable, professional service that earns lasting trust.

With a commitment to quality restoration, Patrick Belcher fills the Operations Manager role at SERVPRO of East Memphis and expertly oversees all daily field operations. He ensures efficient water extraction, drying, and moisture remediation projects across East Memphis properties. Patrick’s leadership, honed through various Team Nicholson franchises, motivates the team to master new restoration methods and utilize the latest technologies effectively. His willingness to travel from his Clarksville, TN roots further expands SERVPRO's reach when needed. This dedication ensures every customer receives the professionalism that SERVPRO customers count on during their most stressful moments.

With a dedication to quality restoration, Cheryl Woods fills the Office Manager role at SERVPRO of East Memphis and ensures smooth daily operations. She expertly manages job tracking, scheduling, and reporting for all water extraction, drying, and moisture remediation projects across East Memphis. Cheryl's meticulous oversight guarantees efficient service delivery, supporting our crews as they respond to emergencies throughout the community. Her efforts are vital in maintaining the high standards SERVPRO customers expect. She consistently provides the professionalism that SERVPRO customers count on during their most stressful moments.

Dana Cook brings hands-on expertise to the Restoration Supervisor role at SERVPRO of East Memphis, where she expertly oversees residential and commercial water damage restoration projects. She coordinates crews, manages resources, and ensures efficient recovery for properties throughout East Memphis. Dana’s daily responsibilities include project oversight, quality control, and client communication, ensuring every job runs smoothly. She consistently leads her teams in adhering to IICRC best practices throughout every project. Dana is driven by a genuine passion for helping families and businesses recover quickly after unexpected disasters.

Austin Bucko brings real world expertise to the Restoration Operations Manager role at SERVPRO of East Memphis, where he oversees all restoration projects. Having previously served as a Production Technician, Crew Chief, and Production Manager across SERVPRO Team Nicholson's Texas and Tennessee locations, Austin ensures efficient residential and commercial water damage restoration in East Memphis. He meticulously manages crews, equipment, and resources for every job, ensuring seamless project execution. Austin consistently leads his team, adhering to IICRC best practices throughout every project. His dedication to helping families and businesses in East Memphis recover quickly is evident in his commitment to every restoration.

Telesa is one of our Crew Chiefs here at SERVPRO of East Memphis. She is responsible for overseeing her crew and making sure her customers are happy.

Derrion is one of our Restoration Production Managers for SERVPRO of East Memphis. We can always depend on him for our specialty jobs. Eager to take care of business, he's dependable and a friend to everyone.

Brian Bell joined us at Team Nicholson in 2017 as CFO. He brings extensive experience in Accounting and Education and holds certification in Xactimate. A Clarksville native, Brian is based in our downtown satellite office at Team Nicholson's TN headquarters.

Oriana is a Production Manager with us at our SERVPRO team in Memphis. In this role, she is responsible for managing her crews and overseeing jobs.

Luis Garcia is a Production Manager on SERVPRO Team Nicholson, where he oversees restoration projects and leads a team with integrity, dedication, and a strong work ethic. He takes pride in helping to restore homes and lives after disasters.

Eddy Ritsema began his journey with Team Nicholson on our SERVPRO of Montgomery County Reconstruction team. He has since transitioned to Regional Training Consultant, heading up training and process improvement in our Fort Worth, TX and Memphis, TN locations. He brings more than 6 years of insurance adjusting and claims handling experience.

Cassie Wyatt, our Financial Controller, joined Team Nicholson in 2014. She holds a Bachelor Degree in Accounting from the University of Phoenix along with Xactimate and DryBook experience. She leads our talented accounting team in ensuring our franchises' financial stability and success.

A member of our team since 2013, Bill Repsel is a true pillar of our administrative staff. He serves as both Executive Administrator to Team Nicholson and Office Manager in our SERVPRO of Montgomery County location. Bill holds IICRC certifications in Water Damage Restoration and Applied Structural Drying, and is DryBook and Xactimate certified. Outside of work, Bill enjoys cooking, singing, and spending time with his wife and family.

Christy Govea serves as Team Nicholson's Payroll Director. She offers more than 15 years of valuable experience in the Human Resources and Customer Service fields. Christy is a Clarksville, TN, native and is based in our downtown satellite office. Outside of work, she enjoys spending time with her husband and family, and is a Jeep enthusiast!

Kaileigh serves as Team Nicholson's Accounting Manager, based in our downtown Clarksville, TN, office. She holds a Bachelor Degree in Accounting and is passionate about lifelong learning. Originally from Orlando, FL, Kaileigh, her husband, and her son now call Tennessee home.

As a member of our Accounting Team, Rayven has worn many hats at Team Nicholson. She first served as a Fire Technician, then Administrative Assistant, Construction Job File Coordinator, and now Accounting Manager. Rayven is passionate about the SERVPRO brand and strives to learn as many aspects of the business as possible.

Since 2019, Reagan has been a valued member of Team Nicholson's Accounting department. She holds a Bachelor Degree in Accounting from local Austin Peay State University and works in our downtown Clarksville, Tennessee, office. When not working, she enjoys traveling and spending time with her beloved golden doodle, Molly.

Taylor is the Training & Development Assistant for SERVPRO Team Nicholson. A Tennessee native, she graduated from the University of Tennessee, Knoxville with a degree in Marketing. Taylor supports new employee onboarding and ongoing team development across the organization. Outside of work, she enjoys cooking, going to concerts, and spending time with friends and family.

Jeff joined Disaster Recovery Team Nicholson in 2016 as Director of Large Loss Operations, bringing extensive knowledge and expertise in commercial mitigation. He holds IICRC accreditation in Water Damage Restoration, Applied Structural Drying, Fire + Smoke Restoration, Carpet Repair + Reinstallation, and Upholstery + Fabric Cleaning. Affectionately known as The Godfather of Large Loss, Jeff has managed more than $50M worth of large scale disaster recovery projects.

Joining Disaster Recovery Team Nicholson in 2016, Kevin brings many years of commercial restoration experience to his Project Manager role. He holds IICRC accreditation in Water Damage Restoration, Applied Structural Drying, Upholstery + Fabric Cleaning, Fire + Smoke Restoration, Applied Microbial Remediation, and Lead Renovator. When not traveling for work, he enjoys assisting our local franchises.

Our most tenured Disaster Recovery Team Nicholson Project Manager, Gavin has been a leader and teacher on our Large Loss team since 2015. As a strong communicator, he works to ensure client satisfaction and offers a high degree of professionalism on the job. A native of our headquarters city, Clarksville, TN, Gavin now calls our St. Petersburg, FL, location home.

Serving as Disaster Recovery Team Nicholson's Large Loss Construction Division Manager, Billy is committed to ensuring safety, managing risk, mentoring team members, complying with industry standards, and guaranteeing client satisfaction when it comes to reconstruction of large losses. He has been a valued member of our team since 2015.

Bringing more than 5 years experience with the SERVPRO brand and in the restoration industry, Tristen is one of Disaster Recovery Team Nicholson's valued Large Loss Project Managers. He holds IICRC accreditation in Applied Structural Drying, Water Damage Restoration Tech, and Commercial Drying Specialty. Tristen's strong work ethic and attention to detail ensure commercial clients expectations are met.

Rhett comes to Disaster Recovery Team Nicholson after years with our SERVPRO of Central St. Petersburg/Pinellas Park franchise location where he served as Sales + Marketing Manager. He now applies his industry knowledge and customer service skills as our Large Loss Production Manager.

Prior to joining Disaster Recovery Team Nicholson as our Large Loss Resource Coordinator in 2021, David worked in real estate, home renovation, inspection, industrial repair, maintenance, and emergency management for more than 30 years. When not working, he enjoys spending time with his beloved wife and family.

Vickie Felts is our HR Director in Clarksville on our Regional Team. She has over 16 years of HR experience, bringing tremendous value to our unique way of operating. We’re grateful to have her expertise in our team.

Tashauna Johnson is our Controller with us on our Regional Team. Coming to us at SERVPRO Team Nicholson from our Gallatin, TN, corporate offices, she has years of proven experience with our brand and expertise in her field.

BJ is one of our Regional Trainers, bringing us over 13 years of experience in the field upon joining our team in 2023. Recognized as a Journeyman in textile and fire restoration, he holds a remarkable collection of certifications, including UFT, WRT, ASD, OCT, CCT, FSRT, and TCST. He continues to excel in his craft, earning the trust and admiration of clients and colleagues alike.

Boris joined Disaster Recovery Team Nicholson, where he serves as a Large Loss Project Manager. As the former General Manager of a Colorado-based restoration company, he brings over 14 years of industry experience with him. When not working, Boris enjoys spending time with his family and has many hobbies, including golfing, fishing, mountain climbing, and motorcycles, to keep him busy.

Lori Wilson serves as Senior Vice President of Administration for Team Nicholson. With over a decade of experience in the restoration industry—including time at SERVPRO Corporate—Lori brings extensive knowledge and leadership to our team. She holds Master certifications in Water, Fire, and Textile Restoration, is an IICRC Instructor, and also carries a general OSHA certification. Originally from Middle Tennessee, Lori is passionate about supporting our team’s growth and development. Outside of work, she enjoys spending time with her family, friends, and her dog, Sadie.

Adam is our Warehouse Manager here at SERVPRO of East Memphis. He previously spent two years managing the warehouse in our Texas location. In this role, Adam is responsible for supporting production personnel and management as well as managing and controlling all SERVPRO warehouse related activities.

Katia is one of our Job File Coordinators here at SERVPRO of East Memphis. Among other things, she is responsible for job tracking, scheduling, reporting, and customer satisfaction. We are glad to have her on Team Nicholson.

Julia serves as a Sales & Marketing Representative for Team Nicholson. She has her bachelor's degree in Marketing and has over 7 years of experience leading a sales team. She's originally from Idaho, so she's a big mountain girl at heart who loves to ski.

April is one of our Job File Coordinators. She worked in a school prior to joining SERVPRO Team Nicholson. She brings strong people skills to her role and is a powerhouse!

Frank is one of our Crew Chiefs. He is a hard worker, has great attention to detail, and leads with a positive attitude. Frank is focused on giving a great customer experience on every job he goes to and it shows!

Maria is our Digital Content Specialist at SERVPRO Team Nicholson. She creates and manages all the digital content to improve our online presence. With her attention to detail and love for quality, Maria ensures our online presence represents us. Her friendly and helpful nature makes her a great team player, always ready to lend a hand. We're lucky to have Maria on the team!

Brighton is a dedicated IT Specialist at SERVPRO, bringing a wealth of technical expertise and a passion for problem-solving to the team. With a background in IT support, Brighton plays a critical role in maintaining and optimizing SERVPRO's technology infrastructure, ensuring seamless operations across all departments.

Margarita Mondolfi is a reliable Crew Chief with a knack for leading teams and managing projects efficiently. Her leadership and expertise are vital to our operations.

Cameron is the Construction Manager for SERVPRO Team Memphis. He oversees all construction projects and makes sure they are completed efficiently and to the highest standards!

Alec is the Regional Supervisor Construction Division at SERVPRO Team Nicholson. Alec is no stranger to SERVPRO and has worked for SERVPRO Team Nicholson in our Florida, Texas, and Tennessee locations. He is also a recipient of one of our Employee of the Year awards for 2022. Alec is ready to help at a moment’s notice.

Kamille is the dispatcher at SERVPRO Team Nicholson. She keeps everything organized and makes sure each project runs smoothly. We love having her on the team!

Jose is a Restoration Supervisor for SERVPRO Team Nicholson in Memphis, TN. He’s known for his strong work ethic, attention to detail, and commitment to doing the job right. Jose takes pride in leading his crew, keeping things organized, and making sure every property is cleaned up and restored safely and efficiently. His dedication makes a real difference on every site.

Gustavo is one of our Production Technicians at SERVPRO Team Nicholson. We love having him on our team in the Memphis area.

Krishelia is one of our Production Technicians at SERVPRO Team Nicholson. She does a great job helping out our team in the Memphis area!

As a Production Technician, Edwin plays a key role in restoring homes and businesses after water, fire, and storm damage. He’s dependable, focused, and always ready to get the job done right.

Jhonny Vitora is a production technician and a valued member of our team at SERVPRO of Downtown Memphis, where his dedication, strong work ethic, and teamwork help us deliver outstanding service and results for our customers every day.

As a Crew Chief with SERVPRO Team Nicholson, Mason manages daily job site operations and supports the production team through each step of the restoration process. He works closely with both crew members and customers to make sure every job is handled efficiently and professionally.

Sydney helps restore homes and businesses after property damage, handling everything from cleanup to equipment setup. She’s reliable, capable, and always ready to take on the next challenge.

Luis Villalba is a production technician and a valued member of our team at SERVPRO of East Memphis, where his hard work, reliability, and commitment to quality help ensure every project is completed efficiently and to the highest standards.

Moises Gonzales is a production technician and a valued member of our team at SERVPRO of East Memphis, where his strong work ethic, attention to detail, and dedication to excellence make him an important part of our daily operations and customer success.

Norvanys Castellanos is a production technician and a valued member of our team at SERVPRO of East Memphis, where her dedication, teamwork, and commitment to providing excellent service help ensure every job is completed with care and professionalism.

Richard Jones is the Sales and Marketing Manager and a valued member of our team at SERVPRO of East Memphis, where his leadership, communication skills, and dedication to customer relationships help drive growth and ensure our clients receive exceptional service from start to finish.

Yondry Nino is a production technician and a valued member of our team at SERVPRO of East Memphis, where his dedication, teamwork, and commitment to delivering quality results help ensure every job is completed efficiently and with care.

Javier Nava is a Restoration Supervisor at SERVPRO of Anytown. With two years of experience, he oversees restoration projects with a strong commitment to quality and customer satisfaction. Javier continues to grow his expertise through ongoing industry training.

Heydrich Kattar is a Construction Manager with extensive experience in civil construction, carpentry, and mitigation. He has a strong background in leading teams and managing multiple projects. His training in management, customer service, and sales allows him to build client trust and deliver consistent results. Known for being dependable, proactive, and always ready to help, Heydrich is committed to continuous learning and growth, always available to support both his team and customer success.