Meet Our Team
All it takes is one call to SERVPRO of South Philadelphia / SE Delaware County. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
![Denise & Michael Graham, team member at SERVPRO of South Philadelphia / SE Delaware County]()
Denise & Michael Graham
Denise and Michael Graham are the owners of SERVPRO of South Philadelphia/SE Delaware County.
![Shelly McKeon – Office Manager, team member at SERVPRO of South Philadelphia / SE Delaware County]()
Shelly McKeon – Office Manager
Shelly brings with her 15+ years of management experience and although she is new to the world of restoration, she is learning so much from her amazing team. As I learn something new everyday, my hope is that I can help my team be the very best as we all work and grow together. I truly love this team and I will support them. “ The strength of the team is each individual member. The strength of each member is the team” -Phil Jackson. On my off time I enjoy working in my garden, spending time with family and reading.
![Jessy Polanco-Production Manager , team member at SERVPRO of South Philadelphia / SE Delaware County]()
Jessy Polanco-Production Manager
Jessy Polanco is the Production Manager at SERVPRO of South Philadelphia/SE Delaware County. He has years of Restoration experience and brings a wealth of knowledge to the team. In his spare time he enjoys spending time with his wife and children. He is also an avid NY sports fan and makes sure everyone knows it !
![Nick Keltner-Project Manager , team member at SERVPRO of South Philadelphia / SE Delaware County]()
Nick Keltner-Project Manager
Nick Keltner is the Project Manager at SERVPRO of South Philadelphia/SE Delaware County. He comes to us with a wealth of knowledge in the restoration industry. In his spare time he likes to watch sports and is looking forward to becoming a Dad this December.
![Tiffany T - Estimator, team member at SERVPRO of South Philadelphia / SE Delaware County]()
Tiffany T - Estimator
Tiffany joined our team with over 15 years of experience in the insurance field. This is a helpful skill that comes in handy when dealing with insurance companies during the mitigation and reconstruction process. She enjoys learning new things and adapts to whatever is thrown her way. She has a thirst for knowledge. Whether it's dealing with customers , mitigation, recon and even sometimes technology she will always figure it out. Her energy is infectious and she is often our team energizer bunny , she always has a big smile on her face. She is more sweet then she is sassy for sure. She is an avid Philadelphia sports fan alongside with her daughter , they enjoy watching all the games together while her young daughter can name almost all the players and their teams. Her favorite saying is she “will get things buttoned up”. Thanks for being a part of our team.
![Jessica McCool-Job File Coordinator , team member at SERVPRO of South Philadelphia / SE Delaware County]()
Jessica McCool-Job File Coordinator
Jessica McCool affectionately known as Jessie, is the Job File Coordinator at SERVPRO of South Philadelphia. She comes to us with years of SERVPRO experience and it WRT certified. When she is not at SERVPRO she loves spending time with her grandchildren and family.
![Tyler J – Crew Chief, team member at SERVPRO of South Philadelphia / SE Delaware County]()
Tyler J – Crew Chief
Tyler joined our team four years ago . He has continued to learn and grow daily. He is loved by his crew and is a great Leader. He is WRT certified. Tyler always tries to stay positive, and he rarely says NO. We recently started a New Trash Chute cleaning service where he Eagerly showed initiative to learn. He is a proud father of 3 boys. Tyler enjoys working with his hands and he is always keeping busy.
![Samuel Hidalgo-Balbi-Technician, team member at SERVPRO of South Philadelphia / SE Delaware County]()
Samuel Hidalgo-Balbi-Technician
Samuel Hidalgo-Balbi is a technician at SERVPRO of South Philadelphia/SE Delaware County. He recently joined our team but comes with a wealth of knowledge and an eagerness to jump in and help where ever he may be needed. We are thankful to have him on our team!
![Luis Vargas-Technician, team member at SERVPRO of South Philadelphia / SE Delaware County]()
Luis Vargas-Technician
Luis Vargas is one of our newest technicians at SERVPRO. He comes to use with a restoration experience and willingness to learn. He is a great asset to the team.
![Jesus Vargas- Technician, team member at SERVPRO of South Philadelphia / SE Delaware County]()
Jesus Vargas- Technician
Jesus Vargas is a Technician at SERVPRO of South Philadelphia. He has several years of restoration experience and is always willing to learn new things and take on new responsibilities.
![James Lee-Technician, team member at SERVPRO of South Philadelphia / SE Delaware County]()
James Lee-Technician
James Lee is one of our Restoration Technicians at SERVRPRO of South Philadelphia/SE Delaware County. He has several years of restoration experience and brings a wealth of knowledge to the team. We are glad to have him on our team.
![Johnny Cortes-Reconstruction Manager, team member at SERVPRO of South Philadelphia / SE Delaware County]()
Johnny Cortes-Reconstruction Manager
Johnny joined our team after serving 4 years in the Air Force. Johnny has a wealth of knowledge when it comes to making it "like it never even happened"! Johnny is a proud girl dad and loves Philadelphia Sports team. GO BIRDS!
![Eddie Acosta-Reconstruction Project Manager, team member at SERVPRO of South Philadelphia / SE Delaware County]()
Eddie Acosta-Reconstruction Project Manager
Eddie Acosta is the Reconstruction Project Manager at SERVPRO of South Philadelphia/SE Delaware County. With years of Construction experience, he brings a ton of knowledge and wit to the team!
![Lisette Diamond-Recon Coordinator , team member at SERVPRO of South Philadelphia / SE Delaware County]()
Lisette Diamond-Recon Coordinator
Lisette Diamond is our Reconstruction Job File Coordinator at SERVPRO of South Philadelphia/SE Delaware County. She has a little over three years of restoration experience. In her spare time she enjoys sports, spending with family (especially her adult daughter!) and her favorite quote is "WOW" !
What our
customers are saying
They did an exceptional job after we had a pipe break. Put my house back together like it never even happened.. Thank you, Eddie Acosta
They were amazing couldn’t recommend them enough!!!
Working with Eddie, Lisette, Johnny, Jose and the other contractor was a pleasurable experience They were attentive to the repairs and renovations They worked closely with us to create a beautiful finished project.
We've gone with this company twice, for water damage and mold. Both times they've been great. They are easy to work with, they take the time to explain everything, and the process couldn't be any easier. Both times, their crew comes in, very professional, very courteous, and straight to work. They take every part of our home into consideration, into cleanliness. The crew laid down drip mats, put up plastic curtains to keep the dust and debris confined to the area they are working in. If you have any mold situation, I definitely would recommend going with these guys.
James, Luis, and Angel really saved the day! It wasn't until closing on our new home that we discovered the extent of the issue--the previous owners had let their cat use the crawlspace as a litterbox for years--and after days of a horrible ammonia smell throughout the entire house, we called in Servpro. After just three hours, the house smells fresh and the entirety of the cat mess is gone! James, Luis, and Angel were professional, polite, and kept us in the loop about everything they did, even detailing the next steps if the smell comes back. Keep your fingers crossed for us, but if it DOES come back, we know who to call!
Michael and his crew are quick to respond, fair and honest. They do great work.
The staff here — from the office team to the ones executing the work — are all kind, competent, and communicative. I chose Servpro after interviewing six mold remediation companies, and I definitely made the right choice. I had multiple problem mold areas from my attic to my basement, and their work was solid.
Had a great experience with this company. Would highly recommend! Special thanks to Tiffany for keeping me on track and helping me throughout the entire process
Lizzette Diamond I first want to thank you for being my realtor. now moving forward with Servpro. the reason why I give you five stars is because you directed me to the online application site without no impact to my score to see if I qualify for a slice card to get the work done through you guys. unfortunately I was unable to get the loan because I just got the house I have a mortgage I have solar panels and I have to prove myself within six months to a year showing good payment history. I will wait between 6 months to a year go to the site and apply for a slice card without no impact to my score how about that so when that happens I can get my basement executed. most importantly I want to say do not never let anyone change who you are. you are so smart bright intelligent strong compassionate and understanding your smile can light up a room we need people like you in this world. I will be back. 🌍. For all that you are and all that you have done for me thank you and have the best day ever E. Hall
About Us
At SERVPRO of South Philadelphia / SE Delaware County, we understand the stress that fire or water damage can bring to your home or business. Our mission is to reduce that stress by quickly restoring your property and making it "Like it never even happened." We are committed to delivering fast, effective service so you can get back to normal life as soon as possible.
We serve a wide range of communities throughout the region, including Southwest Philadelphia, Sharon Hill, Tinicum Township, Essington, and the surrounding areas. Our team is equipped to handle any size disaster, whether it's a minor home repair or a large commercial loss. As part of the Philadelphia Region Disaster Recovery Team, we have the resources, equipment, and skilled personnel to respond quickly, 24/7, to emergencies in your area.
In addition to fire and water damage restoration, we also provide mold remediation, storm damage cleanup, and commercial restoration services. We are prepared for large-scale disasters with our CAT (catastrophic) loss teams, who can manage and restore even the most extensive property damage.
Beyond our restoration services, we’re committed to giving back to the community through events like Hydrating Heroes, the Turkey Drive at Nativity BVM CYO, and the Philadelphia Phillies Red Goes Green initiative. We also proudly support local first responders through our participation in the SERVPRO Golf Classic, where we honor community heroes.
SERVPRO of South Philadelphia / SE Delaware County is fully insured, IICRC-certified, and trusted by numerous insurance and property management companies as a preferred vendor. Our highly trained team stays up-to-date with ongoing education, ensuring we are always equipped with the knowledge and skills to restore your property to its pre-damage condition.
Contact us today to schedule service for your home or business, and let us take care of the rest.