Meet Our Team
All it takes is one call to SERVPRO of West Seneca / Lancaster. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
![Thom and Lyn Braun, Owners, team member at SERVPRO of West Seneca / Lancaster]()
Thom and Lyn Braun, Owners
Thom and Lyn Braun are the proud owners of SERVPRO of West Seneca/Lancaster.
With backgrounds in general construction and management they have great passion for their business and the Western New York Community.
Their favorite part about SERVPRO is the opportunity to help those in times of crisis.
Thom enjoys golfing and Lyn is a CrossFit enthusiast as well as President of The Lake Erie Seaway Trail.![Travis Braun, Operations Manager, team member at SERVPRO of West Seneca / Lancaster]()
Travis Braun, Operations Manager
Travis has been a part of SERVPRO since before he could even drive the trucks, during his school summer vacations. His field experience has now made his office and estimating work even more enjoyable. That along with continued education has given him the tools he needs to succeed. His favorite part of SERVPRO is bringing the industry knowledge and technological advancement to their customers.
Travis enjoys working out and vacationing to new places when he can.![Chris Ferguson, Production Manager, team member at SERVPRO of West Seneca / Lancaster]()
Chris Ferguson, Production Manager
Chris began with SERVPRO in 2003 as a Technician Assistant and is now the Production Manager / Estimator. Through the years Chris has seen a little bit of everything. Moving through the ranks has provided Chris with knowledge from all aspects of the industry. His favorite part of working for SERVPRO is the opportunity to problem solve and overcome the challenges presented in each job to maintain customer trust and satisfaction. Chris enjoys music, hiking with his dog, and any free time he can spend at the beach.
![Dan Duggan, Construction Manager, team member at SERVPRO of West Seneca / Lancaster]()
Dan Duggan, Construction Manager
Dan has been with at SERVPRO since 2012. He has over 20 years experience in residential and commercial remodeling. Dan and his crew handle the rebuild end of a loss. It is very gratifying working on a customer's home to make it "Like it never even happened."
In his free time he likes to play golf, volleyball, and bowling. Dan also enjoys camping with his family and dog, Toby.
![Taylor Braun, team member at SERVPRO of West Seneca / Lancaster]()
Taylor Braun
Assistant Production Manager
Employee Training Certification Program:
Employee Certification Training Program (ECTP) is a training system designed to train employees to provide superior service.
Topics Include: Water Mitigation, Fire Restoration, Mold Remediation, Duct Cleaning, Soda Blasting, Carpet Cleaning, Upholstery, and Blood Borne Pathogens![Nick Glovack, Technician Manager, team member at SERVPRO of West Seneca / Lancaster]()
Nick Glovack, Technician Manager
Nick has been with SERVPRO since 2010. He enjoys the comraderie of working with a team to help homes and businesses in their times of need.
Nick is certified in IICRC Water Damage Restoration, NYS Mold Remediation, Lead Abatement, and ETCP.
Nick enjoys bowling and hiking in his free time.
Employee Training Certification Program (ETCP):
ECTP is a training system designed to train employees to provide superior service.
Topics: Water Mitigation Fire Restoration Mold Remediation Duct Cleaning Soda Blasting Carpet Cleaning Upholstery Blood Borne Pathogens![Nikki Braun, HR/Payroll Manager, team member at SERVPRO of West Seneca / Lancaster]()
Nikki Braun, HR/Payroll Manager
Nikki Braun has been with SERVPRO since 2010. She excels at navigating the complex world of HR, payroll and benefits to make sure that all employees are well taken care of. When she’s not working, you can find her out on the town or relaxing with her dogs.
![Dan Bauer, Marketing Manager, team member at SERVPRO of West Seneca / Lancaster]()
Dan Bauer, Marketing Manager
Dan started with SERVPRO in 2020, bringing years of enterprise-level sales and marketing experience to the company. He's passionate about connecting SERVPRO with people in need and making sure that we do everything we can to help.
When he's not working, he's out walking with his two dogs, Ziti and Homer.
![Mike Michael, team member at SERVPRO of West Seneca / Lancaster]()
Mike Michael
Certified Technician
Employee Training Certification Program:
Employee Certification Training Program (ECTP) is a training system designed to train employees to provide superior service.
Topics Include: Water Mitigation, Fire Restoration, Mold Remediation, Duct Cleaning, Soda Blasting, Carpet Cleaning, Upholstery, and Blood Borne Pathogens![Chuck Stevens, team member at SERVPRO of West Seneca / Lancaster]()
Chuck Stevens
Certified Technician
Employee Training Certification Program:
Employee Certification Training Program (ECTP) is a training system designed to train employees to provide superior service.
Topics Include: Water Mitigation, Fire Restoration, Mold Remediation, Duct Cleaning, Soda Blasting, Carpet Cleaning, Upholstery, and Blood Borne Pathogens![Mike Hofner, team member at SERVPRO of West Seneca / Lancaster]()
Mike Hofner
Reconstruction Specialist
Mike is a self proclaimed "Jack of all Trades" who has been with SERVPRO since 2015. He enjoys the constant change of pace from day to day.
Mike spends his free time hiking, camping, golfing, and working on car.
![Nichole Thomas, team member at SERVPRO of West Seneca / Lancaster]()
Nichole Thomas
If you call SERVPRO, chances are the first person you'll talk to will be our office administrator, Nichole. Looking for an icebreaker? She's a huge WWE fan.
![Macie Kagelmacher, team member at SERVPRO of West Seneca / Lancaster]()
Macie Kagelmacher
Certified Technician
Employee Training Certification Program:
Employee Certification Training Program (ECTP) is a training system designed to train employees to provide superior service.
Topics Include: Water Mitigation, Fire Restoration, Mold Remediation, Duct Cleaning, Soda Blasting, Carpet Cleaning, Upholstery, and Blood Borne Pathogens
What our
customers are saying
Once again Servpro of West Seneca came to the rescue. The entire team there is super helpful and caring. My basement flooded and they were there quick to mitigate further damage and cleaned up well.
Very informative
Dan is so knowledgeable about mold. I recommend everyone speak with him regarding any questions.
Very informative and made the content very understandable. Thank you!
Dan was entertaining and very informative These situations happen in our industry and it is good to know we have a partner to handle for us
Professional group. Their arrival was delayed by weather, but they kept me informed. The crew was friendly and laid out the steps that were going to be taken to get me cleaned up. There was a billing discrepancy, but Travis looked into it and made it right. I would definitely recommend
They did great work. Arrived on time, completed everything thoroughly and left the area clean. Very professional
Southtowns Basement Took in Water and needed major clean up! đź’¦ The mitigation crew did an exceptional job during an incredibly stressful time for us. Their care, attention to detail, professionalism and thoroughness meant that no surface was left untouched. Taylor, Steven, Austin, Mike M, Hannah, and Scott truly went above and beyond and saved us from a terrible situation. We are beyond grateful and extremely happy with the results. Before and after pictures below:
Definitely recommend if you need water removal quick. Got a team to my house super fast. Thank you so much!!!
About Us
SERVPRO of West Seneca/Lancaster understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."
Lyn and Thom Braun have been the proud owners of SERVPRO of The Southtowns for 25 years, where they work in the business every day, and are now pleased to announce that they are the owners of SERVPRO of West Seneca/Lancaster.
Thom’s background is in home building, he enjoys golf and water sports. Lyn’s background is in management, she enjoys college football, art and live theater. Together, they have been assisting the WNY area with water & fire restoration and become the #1 Restoration Company in the area!
SERVPRO of West Seneca/Lancaster specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of West Seneca/Lancaster can also mitigate mold and mildew from your home or business.
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of West Seneca/Lancaster.
If you would like to schedule service for your home or business, please call today!
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.
Our Promise and Everyday Practice:
- We will always….
- answer the phone, even at 2 am on a Saturday
- respond to any fire, water, mold, or biohazard emergency
- be onsite in less then 4 hours
- be fair and honest
- work with the insurance adjuster to reach the best outcome for the insured
- adhere to all local and national restoration best practices
- carry liability insurance well above industry standards