Emergency Water Extraction & Structural Drying Services

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  • 24/7 Emergency Water Removal 
  • Advanced Water Inspection, Extraction, and Drying Equipment 
  • Residential and Commercial Water Damage Restoration Near You

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SERVPRO of East Onondaga County
Our Google Reviews
(315) 446-8776
4.8
(36 reviews)

Trusted Water Extraction and Structural Drying Specialists

From a small pipe leak to catastrophic flooding, water can damage the foundation, floors, and walls of your home or business, not to mention the belongings inside. And mold growth can begin in a couple days.   

There’s not a minute to lose. Quick response can keep a bad, potentially hazardous situation from getting worse. At SERVPRO, water extraction (also known as water removal) is a key part of our water damage restoration process. Using powerful pumps and truck-mounted vacuum units, we can quickly remove hundreds or thousands of gallons of water.  

From there, structural drying begins. Using the latest drying systems, from targeted heat to controlled airflow, we’ll make sure your property is dried to the industry standard to maintain structural stability and avoid further damage.

Why Water Extraction and Structural Drying?

Water extraction is exactly what it sounds like: removing excess water from your home or business after a water emergency like a flood, leak, or backup. Structural drying removes any excess, hidden moisture that has been absorbed by structural components throughout the home.  Water extraction and structural drying are essential to:

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Prevent Mold Growth

Mold can start growing in just 24 to 48 hours. Once that growth begins, spores can spread quickly, leading to health risks and expensive cleanup and restoration.

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Minimize Structural Damage

Standing water can weaken the structural integrity of your home or business. This can make your floors, walls, and ceilings warp, deteriorate, and even collapse. Structural repairs can be extremely expensive and disruptive.

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Prevent Odors

Thoroughly drying your home after water damage will reduce the chances of unhealthy mold and mildew, along with the persistent musty smells that come with them. 

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Preserve Your Belongings

After a water-related event, your furniture, electronics, valuables, and important papers can be damaged or ruined. It’s important to get the contents of your home out of harm’s way.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process  

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.    

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.    

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
36 Reviews
4.8
Leave Us A Review
Sam Rivaldo
2 months ago

Good group of people that manage the office, very knowledgeable

Nate Winans
about 1 year ago

Matt S. and Jason M. are awesome to work with. Super communicative, responsive, and knowledgable. They provide excellent scopes and work well with all clients. Highly recommend these folks!

Maritza Velez
about 1 year ago

Allan and Mike C were phenomenal! As a first time home owner, I was mortified when a refrigerator hose caused a disaster in my kitchen and basement. It was a first time experience that left me filled with anxiety. The first time we met they went over in details everything that was expected to transpire over the next few weeks. From Demolition to clean up to treating the kitchen with anti microbial. Each day they arrived accomplished tasks and showed me the progress. Naturally when fears came up for me Allan was great at putting my mind at ease. This team went above and beyond to reassure me that they were here to help and if anything happened to interfere with their progress that they would take care of it and that’s exactly what they did. When a pipe needed repair they fixed it. When a little leak arose they stopped it. All while maintaining positivity and reassurance. I would 10 out of 10 recommend them to anyone going through water damages. Kindness and patience go such a long way. What a relief to know that me and my family are in great hands!

Grace Swinnerton
over 1 year ago

I want to extend a heartfelt thanks to Jason, Kayla, Nate, Ashley, and team for their professionalism, attention, and assistance through what was otherwise a very overwhelming time. From the moment I called ServPro, I felt listened to and taken care of. Jason and Kayla were both fantastic at walking me through the process and answering all of my many questions. And Nate and Ashley did a fantastic job removing the water logged parts of my house and executed it with efficiency and professionalism. I couldn't have asked for a better team to help me through this crazy experience!

Kathy Bennett
over 1 year ago

I want to say thank you to the following crew Nate, Davion, Leon, Juan. The manager Jason was very professional and excellent to work with. All of the guys did a great job and they were very informative on everything they did. Thank you again. For a hospital they were very professional and will to do anything we asked so there was no patients at risk. Thank you all Kathy

Kevin Ferraro
over 1 year ago

Jason was very professional when he came to do our inspection. Made sure everything was up to par. Need to have him come by again

Ray Rainbow
over 1 year ago

Let me start off by saying Pro Serve called me the same day that I reported the incident to my Insurance Company. Serve Pro came out the very next day and started work immediately. Everyone that came by my house was really nice and very professional. But I must say that there was one person who really worked so hard to complete the cleanup and was so pleasant to deal with. I feel she went above and beyond her job duties.. When 2 other men said that they couldn’t remove the tile floor or needed a special tool in order to remove it. Yet Audrey busted her ass and had it removed that following day. Audrey constantly communicated with me as to what the next steps or times of arrival and when she as done for the day. Thank you Serve Pro And a special thanks to Audrey!!!

Cynthia Delperuto
about 2 years ago

Servpro did such a great job! I am the property manager for The Salvation Army and worked with construction manager, Jaime Melfi who handled our property loss. I appreciated his professionalism and expertise throughout this process.

Tim Arthur
over 2 years ago

Recently, a project manager came out to look at an issue I'm having at home. I received some of the best customer service I've had in a long time! He was extremely helpful and polite and was able to answer all of my questions. Great experience.

SERVPRO Water Extraction & Structural Drying Knowledge Center

What equipment does SERVPRO use for water extraction?

When it comes to water extraction, SERVPRO technicians have both the very latest and the tried-and-true at their disposal: 

  • Moisture detectors, hygrometers, and other meters measure the extent of moisture saturation. 
  • Infrared cameras find “hidden” water behind walls and ceilings. 
  • Submersible and gas-powered pumps are used for continuous pumping of high-level water. 
  • Truck-mounted and portable extraction units perform efficient water removal. 
After water damage, how long does it take for mold to grow?

It’s important to begin water extraction and drying immediately, since mold growth can begin just 24-48 hours after water was introduced to your home.

What’s a sump pump and what does it do?

A sump pump is a mechanical pump, often placed in a basement or crawlspace, to remove water as it accumulates in a sump pit. As the water level rises, it trips a float switch, turns on the pump, and sends the excess water away from the structure. Sump pumps help keep your basement dry and protect your home from water damage.

How long does water extraction take?

In most residential cases, water extraction takes one to three days. It depends on factors such as: 

  • The water source 
  • The amount of water 
  • How much of the home is affected 
  • Affected materials in the home like carpet, furniture, and drywall
What drying equipment does SERVPRO use?

SERVPRO technicians use industrial-grade dehumidifiers to help prevent secondary water damage like swelling and warping of floors, walls, and furniture. They use high-speed air movers to create airflow across walls, carpets, pads, and furniture, in order to accelerate the evaporation of moisture. Moisture mapping is also used to locate hidden areas that need drying. 

After water removal, how long does it take to dry out a home?

The drying process begins after standing water is removed. Drying typically takes three days to a week. But it can take longer, depending on:  

  • Type of material: wood, drywall, and other porous materials soak up more moisture and take longer to dry.  
  • Humidity levels: the higher the humidity, the longer the drying time.  
  • Saturation level: If the home is heavily saturated, drying will take longer (giving mold a chance to grow).  
Is structural drying needed after a small leak?

The amount of water you see may not be the entire picture. What’s important is not just the amount, but where the water went. A small amount of water that enters a wall, cabinetry, or flooring is often harder to detect and completely dry. Over time, that small amount of moisture can weaken the supporting materials in your home.

Should I open my windows to help with structural drying?

When the outside air is too humid, or the property needs to be kept secure, it’s best to keep the windows closed. In the case of a more humid area, such as Florida, opening windows might increase the drying time. 

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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