After a terrible sewage blockage that damaged our basement and a lot of personal belonging, the crew came in for remediation and clean up. The majority of the contents needed to be cleaned, removed and stored until the floor could be treated and dried. Supervisor Cliff was comforting, informative and put us at ease while assuring us it would be taken care of. Our crew initially was led by Uriel, who was fantastic. After it was determined a complete pack out was necessary, our crew which included Alejandro, and Ryan, who was our “crew captain”, took charge and were outstanding. In a situation that was frightening and extremely stressful, Ryan was sensitive to that and communicated continuously with me about progress, situations with damaged items and most importantly was so respectful of the situation and us. Ryan worked as hard as the rest of the crew and then some. Alejandro was wonderful and worked non stop yet went that extra mile to take care of the smallest detail. After a hiccup requiring extra hours and man-power going into the evening, Ryan called in for another crew. Uriel, Alejandro, and Alex came back after hours to get it done. We all went through each item needing to be inspected due to possible direct exposure that ran excruciatingly long. They all were patient, attentive and worked tirelessly, making a horrible ordeal go smoothly and completed the job. All of them above went above and beyond. Should I ever need Servpro again, which I absolutely would call, I will be sure to personally insist these gentlemen to be here. Hands down. Thank you so very much.
