Meet Our Team

Craig was fantastic, quick to respond, friendly and fair. Took care of some crawl space humidity, Alex was equally great and friendly. Do recommend.

I came home from vacation to find a water leak. All I can say is thank God the two companies I called near me (Gastonia) didn't answer. It was a Sunday, around dinner time, and SERVPRO of West Mecklenburg County answered on the first ring and said they'd be there within the hour. It became clear very quickly that I was going to have to be moved out of the house and there would be extensive mitigation that would take more than a month. If you have never been through this, please believe me when I tell you the experience of being displaced from your home and all your things is gut-wrenching. However, the SERVPRO team not only handled everything with the utmost care and concern, they also understood the mental toll this kind of scenario takes on the homeowner. My home and I were treated with the utmost respect, kindness and concern. In fact, even as things were being ripped up and blowers/dryers/dehumidifiers were on full force (noisy), I felt oddly calm knowing I could count on this team to help me, to restore my house to normal (which, honestly, they restored to better than original) and that every single drop of moisture had been chased after and dealt with. The team -- Alex, Katarina, Keith, Elaine, Manny, Debora and others -- were hard-working, uncomplaining (it was 108 degrees inside the house at one point) and they clearly knew what they were doing. They are really good people. When it was all over I felt like I was losing a family, which sounds weird but when you go through a trauma like this and people come through for you you can't help but love them. I hope you never have to go through what I went through but if you do, call SERVPRO of West Mecklenburg County. You won't be sorry.

I was referred to SERVPRO by a family friend. I am so glad I decided to take their recommendation. They were fast, professional, and I know I made the right decision having them clean up after my house flooded.

Great service! I am a client for life.

We had a great experience with SERVPRO. I could not have asked for anything better.  We would recommend your company to any of our family or friends.

Great experience with a great company.  They offered exceptional service.  Thank you for a job well done.

Mold was growing everywhere and we thought there was no option. SERVPRO came in and made everything better. 

SERVPRO is hands down the only company I would recommend. Quick and Experienced!