Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Northwest Charlotte
Our Google Reviews
(704) 393-7890
4.9
(482 reviews)

Service Areas

Charlotte, NC | Huntersville, NC | Cornelius, NC | Davidson, NC | Belmont, NC | Cramerton, NC | Dallas, NC | Denver, NC | Gastonia, NC | Iron Station, NC | Lincolnton, NC | Lowell, NC | Mcadenville, NC | Mountain Island, NC | Mt Holly, NC | Stanley, NC

Why Choose SERVPRO® for Sewage Cleanup?

How to Clean Up Sewage

  • Wear personal protection gear. 
  • Remove any excessive water
  • Shovel any solids into strong plastic bags and dispose of them immediately;
  • Use paper towels and rags to soak up any remaining water;
  • Remove any sewage-contaminated items and materials 
  • Remove any saturated carpeting, baseboards, wall paneling, insulation, flooring, etc. and take them to appropriate disposal sites;
  • Hose down the area with clean water and wash all affected surfaces with a household detergent solution to remove any remaining sewage contamination and dirt;
  • Wash all contaminated surfaces with a solution of chlorine bleach (or other bactericidal disinfectant) and cold water
  • Take extra care when cleaning the floors
  • Dry the area as quickly as possible
A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


Bulls_Eye_ALT_2.svg

Avoid all contact with sewage-contaminated water

Bulls_Eye_ALT_2.svg

Turn off the main water supply to prevent additional flow

Bulls_Eye_ALT_2.svg

Shut down HVAC systems to stop contaminated air from circulating

Bulls_Eye_ALT_2.svg

Evacuate people and pets from affected areas

Bulls_Eye_ALT_2.svg

Call SERVPRO immediately for professional cleanup

Bulls_Eye_ALT_2.svg

Work with SERVPRO to contact your insurance company and document the damage


Steps in Our Sewage Damage Restoration Process


Green number 1

Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

Green number 2

Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

Green number 3

Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

The workers did a great job of explaining their plan and helping us understand what needed to happen

Megan Krinsky

Tear out crew was in and out quickly. Not much of any interruption at all, even working from home today.

Patrick Kelley

Great service from ServPro. Starting with fast response from Project Manager Stephen Johnson, efficient mitigation team led by Broderick Comer, Happy to Recommend!

Bill Patty

Amazing customer service and response time!

Rachel White

Mr James and his crew were awesome!!! After a house fire they came and picked everything up and then, when time to return, they came and brought everything back! Also, the team remembered where things were at from the start. Very professional and super nice. So happy I had this crew!

Brittany Simmons

Broderick with Servpro was absolutely great to work with! He was Very professional, timely and thorough. He explained everything as he did the work needed. If you’re looking for a great team to handle your repairs look no further than Broderick with Servpro. 💜

Alecia Houston

Very nice gentleman. Very knowledgeable. Cleaned up after job!

Caroline O'Brien

The team was very professional and worked quickly. Scarlat Alves was was understanding of my concerns and worked to ease my stress. I’m extremely pleased with the outcome considering how much damage occurred through out my home. The ServPro representative handle any obstacle that occurred quickly, she is a true pro. I absolutely love my floors and bathroom. Good Job Serve Pro

Ronnette Baptist

Alejandro and the ServPro team were very professional and communicative. I would highly recommend.

Brandon Raleigh
Variant served: ControlVariant served: Test