Meet Our Team
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SERVPRO of Iredell County
Amber Clark
Senior Accounting Specialist
Amber has been a valued member of our SERVPRO team since 2015, bringing a wealth of knowledge and experience to her role as Senior Accounting Specialist. She plays a key role in supporting both our crew and our customers, ensuring everything behind the scenes is handled with care and accuracy. Plus, she brings in our office pup, Milo, everyday!
Austin Williams
Operations Manager
Austin Williams has been with us since we opened in 2009. As the son of owners Kim & Randy Williams, he has experienced all aspects of the business. He helps run the day-to-day operations here at SERVPRO!
Brent Jarvis
Estimator
Brent joined our team in 2019 after retiring as an insurance adjuster. As an estimator, visits jobs, scopes the damages, and generates an estimate for the cost of our services!
Carla Chandler
Quality Assurance Lead
Carla has worked with SERVPRO since 2013, and she has worked in different areas of the franchise. As part of the quality assurance team, she answers our phones, periodically checks on customers, and ensures our jobs are being completed to our customers' satisfaction.
David Absher
Warehouse Technician
David has been with our franchise since 2009. He served as a crew chief for many years, but he now runs our supplies warehouse and assists with jobs as needed!
Ingrid Lainez
Crew Chief
Ingrid joined our team in 2014. Ingrid serves a unique role as the manager of our textiles department. She leads a team that cleans, deodorizes, and returns damaged soft contents to our customers.
Jennifer Black
Job File Coordinator
Jennifer joined our team in 2021 as one of a Job File Coordinators for our Reconstruction Deptartment. She makes sure that all of the necessary documents for each job are complete and compliant with 3rd-party guidelines.
Jennifer Campos
Job File Coordinator
Jennifer joined our team in 2022 as one of a Job File Coordinators. She makes sure that all of the necessary documents for each job are complete and compliant with 3rd-party guidelines.
Kaitland Goodwin
Estimator
Kaitland joined our team in 2021. As an estimator, visits jobs, scopes the damages, and generates an estimate for the cost of our services!
Kaitlyn Medina
Contents Coordinator
Kaitlyn joined our team in 2019. As a Contents Coordinator, she works closely with her team to coordinate customers' belongings after they have a disaster. She plays an essential role in making it "Like it never even happened."
Kelli McLauchlin
Chief Administrative Officer
Kelli joined our team in 2020. She manages the daily office functions and keeps the team motivated all while monitoring compliance and risk management.
Kristen Morris
Mitigation Team Lead
Kristen joined our team in 2022. As the Mitigation Team Lead, she manages the Job File Coordinators to help ensure complance requirements are met and provides overall team support.
Leyda Mendoza
Production Technician
Leyda joined our team in 2016. As a technician, she cleans up and restores homes and commercial properties that have been affected by a disaster. She ensures any disaster is "Like it never even happened."
Maribel Peralta
Production Technician
Maribel joined us in 2016, and she quickly proved herself to be an asset. As a technician, she works with her team to make any fire damage "Like it never even happened."
Maricruz De La Riva
Production Technician
Maricruz officially joined our team in 2018, but she brings past experience with SERVPRO. As a technician, she assists with the day-to-day tasks needed to clean and restore our customers' belongings.
Richard Hemphill
Reconstruction Technician
Richard has been with SERVPRO since 2011. He has worked with different departments over the years, but he currently works in our repair department. He plays an important part of the restoration process!
Tammy Gragg
Fire Project Consultant
Tammy has been with us since 2011. Tammy's enthusiasm and passion for our customers has been evident in every role she's played at Team Williams. Tammy has managed our fire restoration department, which includes our textiles and pack-out services for many years and is now our dedicated Fire Project Consultant. She's a true expert at turning stress into a clear action plan. expertly navigates the complex claims process, providing customers with compassionate guidance and clear communication every step of the way. Her dedication ensures that from the moment of an emergency, our customers feel supported and confident that their property is on the path to recovery.
Taylor Green
Job File Coordinator
Taylor joined our team in 2021. As a job file coordinator, she ensures jobs are completed and the appropriate documents are compliant with internal and 3rd-party guidelines.
Collin Boozer
Restoration Manager
Collin has been a valued member of the SERVPRO family since joining the team, bringing dedication, enthusiasm, and a team-first attitude to every project he works on. His commitment, positive attitude, and willingness to go above and beyond make him an integral part of our Iredell team.
Liza Chester
Business Development
Liza's role as a Business Development Representative is to build relationships within our community and provide excellent customer service to homeowners, commercial businesses, and insurance professionals. Her ability to combine professionalism with a personable approach ensures that every client feels informed, supported, and confident in the solutions provided. Liza's focus on building relationships and fostering customer satisfaction make her a valuable asset to our SERVPRO of Iredell County team.
Randy Brown
Restoration Technician
Randy has been a dedicated member of SERVPRO Team Williams since 2021. He brings skill, reliability, and a strong commitment to every restoration project he works on. Specializing in water, fire, mold, and storm damage restoration, Randy helps our team ensure that homes and businesses are returned to their preloss condition efficiently and effectively.
Alex Cruz
Restoration Supervisor
As a Restoration Supervisor, Alex is on the front lines helping and guiding our teams with the hands-on work that returns a property to its preloss condition. He is a key team member in the restoration process, from meticulous water extraction and drying, to detailed cleanup and sanitation.
Sarah Littlejohn
Project Manager
Sarah plays an important role as a Reconstruction Project Manager in guiding projects and supporting customers throughout the restoration and reconstruction process. She consistently goes above and beyond to ensure every customer feels cared for, no matter the size of the job.
Rick Taylor
Project Manager
Rick is a vital part of our team, transforming properties "Like it never even happened" as one of our dedicated Construction Managers. He brings a calm and approachable demeanor to every project, expertly guiding customers through the rebuild and restoration process after a disaster.
David Goudy
Restoration Supervisor
As a Restoration Supervisor, David is on the front lines helping and guiding our teams with the hands-on work that returns a property to its preloss condition. He is a key team member in the restoration process, from meticulous water extraction and drying, to detailed cleanup and sanitation.
Yovani Vargas
Restoration Technician
Yovani is a dedicated member of our SERVPRO production team, bringing expertise and reliability to every job he takes on. His specialties include commercial cleaning services and water mitigation, where he uses advanced techniques and industry-approved equipment to help restore homes and businesses quickly and effectively.
Erica Boustead
Director of Business Development
As Director of Business Development, Erica leads our marketing and sales team with a focus on growth, strategy, and community impact. Erica manages our team of reps, oversees digital marketing efforts, and builds strong relationships throughout the community to keep SERVPRO top of mind when disaster strikes.
What our
customers are saying
SERVPRO did a good job explaining the process and cleaning of my moldy contents. Very professional.
Very courteous, efficient, and professional.
Thank you very much for the great service provided by your company. Tammy, Maribel and all others were great, and I am very pleased with the service.
SERVPRO of Iredell County has done excellent work in restoring my home after a water leak. Craftsmanship of the repairs has been top-notch. Very satisfied with the quality of the repairs.
When our home was damaged by three large pine trees by 95mph winds in September 2019 SERVPRO of Iredell came to the rescue. We had water damage to our ceiling and carpeting. Thomas came surveyed and immediately took action and did what he said he would do. SERVPRO employees were very professional and knew what to do. Great job.
Nice work. Professional.
SERVPRO is a truly professional business. I needed an inspection done immediately on a home and called SERVPRO. They made several phone calls and had someone at the property within the hour. I would highly recommend SERVPRO to anyone in need of their service. Thank you again for your prompt attention.
Entire team was very professional. They were amazing. They took a horrible situation and put me at ease. I am very glad I called SERVPRO.
SERVPRO of Iredell County was very professional in cleaning up after my toilet overflowed. They were careful in their work and were well trained to remedy the situation.
SERVPRO did a good job explaining the process and cleaning of my moldy contents. Very professional.
Very courteous, efficient, and professional.
Thank you very much for the great service provided by your company. Tammy, Maribel and all others were great, and I am very pleased with the service.
SERVPRO of Iredell County has done excellent work in restoring my home after a water leak. Craftsmanship of the repairs has been top-notch. Very satisfied with the quality of the repairs.
When our home was damaged by three large pine trees by 95mph winds in September 2019 SERVPRO of Iredell came to the rescue. We had water damage to our ceiling and carpeting. Thomas came surveyed and immediately took action and did what he said he would do. SERVPRO employees were very professional and knew what to do. Great job.
Nice work. Professional.
SERVPRO is a truly professional business. I needed an inspection done immediately on a home and called SERVPRO. They made several phone calls and had someone at the property within the hour. I would highly recommend SERVPRO to anyone in need of their service. Thank you again for your prompt attention.
Entire team was very professional. They were amazing. They took a horrible situation and put me at ease. I am very glad I called SERVPRO.
SERVPRO of Iredell County was very professional in cleaning up after my toilet overflowed. They were careful in their work and were well trained to remedy the situation.
About Us
Our Story
Hi, we’re Kim and Randy Williams, the new owners of SERVPRO of Iredell County!
Although we took ownership of the franchise in late 2019, we’ve operated SERVPRO franchises in neighboring counties for more than a decade. In 2009, we purchased our first SERVPRO location in Lenoir, NC. We started with only 3 employees, and it was a while before we had our first customer. But we accepted every job and treated our customers with empathy and respect.
In 2011, we were able to buy SERVPRO of Burke County, and in 2015, we purchased the two franchises in Catawba County. By 2019, when we celebrated our 10th anniversary, we had more than 60 employees serving Alexander, Burke, Caldwell, and Catawba Counties, and we have continued to grow our team.
Even though we’ve occasionally served in Iredell County in the past, we’re excited to officially expand into Statesville, Mooresville, and the surrounding areas. We bring our experiences, great customer service, and a commitment to be involved in the community.
Our employees are available 24/7/365 to meet the disaster restoration needs of Iredell County. We are here to help and make any size disaster “Like it never even happened.”
Our Employees
Our mission is to develop a team of quality people who focus on excellent service, fairness, and mutual respect. We believe this focus has largely led to our success and will continue to do so for years to come.
In addition to a rigorous hiring process, we put a lot of emphasis on training—both individually and as a team. We are a Clean Trust Certified Firm through the Institute of Inspection Cleaning and Restoration Certification (IICRC), and we require all of our crew chiefs and above to be certified technicians!
All of our employees are uniformed, energetic, and ready to respond to emergencies. Because we own four additional franchises and are part of a nationwide system of qualified franchises, no damage is too large or too small for our team of SERVPRO heroes!
Our Services
We offer a wide range of services to home and business owners in Iredell County. Our local services include, but are not limited to: fire and smoke damage cleanup, water damage restoration, mold remediation, biohazard cleanup, HVAC cleaning, and much more.
We are certified as a large loss restoration team (LLRT) through SERVPRO corporate, which certifies our ability to handle large-scale disasters. For example, in the last few years, we have performed emergency cleanup and restoration services for Lees-McRae College in Banner Elk, Valley Hills Mall, South Park Mall in Charlotte, Hildebran Town Hall, and Bernhardt Furniture in Lenoir.
We have also deployed teams to clean up after natural disasters such as Superstorm Sandy, the floods of Chicago, and the devastation of our east coast by Hurricane Florence.
We are a preferred vendor for large insurance companies and participate by invitation in structured vendor programs and contracts.
Our State-of-the-Art Equipment
Our top-tier team comes to each job equipped with state-of-the-art equipment. We have hundreds of units of equipment, and we are constantly expanding our inventory.
We operate an on-site textile cleaning facility, which has commercial washers, dryers, and an Esporta cleaning system (capable of restoring over 85% of items previously considered non-restorable).
We also have a warehouse for recovering items damaged by fire and smoke. This warehouse homes ultrasonic equipment, an ozone room, and a heated drying chamber to properly dry materials. The ultrasonic allows us to clean items that previously would have been claimed unsalvageable!
Community Involvement
We believe it’s important to serve our community beyond our cleanup and restoration services; we encourage our employees to become involved in community activities and groups. We are active participants in community events such as the NC Fire and Safety Bowl competition, local festivals, and parades. We also support and participate in local causes that benefit schools, first responders, and charitable community organizations.
We also strive to educate our clients and customers through continuing education classes offered quarterly at no cost, as well as periodic “lunch and learns” to highlight our services.
Accreditations
We make sure that we provide the best results for our customers, so we obtained the following qualifications:
- Lead Renovation Certified Firm
- Clean Trust Certified Firm (IICRC)
- NADCA member with ASCS on staff
- NC licensed general contractors with unlimited license
- Accredited by Better Business Bureau with no complaints on file to date
- Large Loss Restoration Team (through SERVPRO corporate)
