Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Greensboro South
Our Google Reviews
(336) 904-6870
4.9
(103 reviews)

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.

1.svg

Assess

We inspect, document, and plan your restoration.

2.svg

Mitigate

We act fast to stop damage and protect what matters most.

3.svg

Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?


When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
103 Reviews
4.9
Leave Us A Review
Erin Austin
7 months ago

Everyone from Servpro that worked on out job was professional, kind, and very communicative. I could not have asked for a better experience despite the stress of dealing with water mitigation, and would recommend them to anyone in need of these services.

L Marsh
10 months ago

We woke up to flooding the day before Thanksgiving! Gavin, Logan and Jack came out and worked past the scheduled time which cut into their Thanksgiving holiday break. I am very thankful they care enough to do everything they could to get us dry! They were very helpful and explained everything in layman’s terms about the process, what needed to be done next and when it would happen. It’s been a difficult day, thanks for caring and not leaving us just because the work day was over.

Gail Lewis
10 months ago

*Prompt. *Professional service. *Knowledgeable.

shannon olson
10 months ago

I cannot say enough positive things about Austin and the ServPro team. Throughout what has been one of the most stressful and overwhelming experiences of my life, Austin has been the one consistent source of support, clarity, and genuine kindness. He is truly the reason this process has been manageable, and I am incredibly grateful for him. From the very first call, Austin came out immediately, assessed the damage, and gave me clear, actionable steps to help stabilize the situation while he coordinated everything with his team and the insurance process. His communication was exceptional — daily updates, clear expectations, and immediate responses any time I had a question. Austin also went above and beyond to try to get my family back into our home sooner than expected. With Thanksgiving approaching, the thought of missing the holiday and those memories in our own home was heartbreaking. His determination to move things forward meant more than he knows. His professionalism is matched by genuine compassion. As a single mom dealing with unexpected hidden water damage and mold, this situation has been overwhelming. Austin never made me feel alone in it. His steady presence and patience made an enormous difference. I am truly thankful for Austin’s hard work, dedication, and care. He brings not only technical expertise but real humanity — and in situations like mine, that matters more than anything. I highly and sincerely recommend Austin and the ServPro team to anyone needing mitigation or restoration work. They are the one part of this entire ordeal that has earned my complete trust. They even carefully removed my sons window decorations with absolute care.

Steve B
11 months ago

Thanks to Austin of Servpro Greensboro South for answering all my questions very helpful, if your in the area and need any help with mold or contamination call Servpro Greensboro South!

STEVE RICE
11 months ago

We had Austin Bruce come out to check out a potential problem. We could not have had a better meeting than what we had with Austin. Such a professional! He gave us options to fix our issue. Austin thank you again for taking care of us! Ann and Steve Rice Pfafftown, NC

Julie Puckett
11 months ago

This review is for Jeremiah, Gavin, and Logan mitigation technicians at ServPro. This review only pertains to them not to anyone else at ServPro. All three young men were courteous, friendly, polite and professional. They were very concerned with doing the work properly for us, understanding all that we had gone through in the flood in our home which ruined renovations that we had previously had done. Recently after reconstruction and new renovations with a ServPro renovation/reconstruction crew supervised, or rather not supervised, by Brandon (who we do not recommend, with the exception of Cory and his flooring team who did a great job on flooring/carpets), after the flood, due to carelessness by the renovation/construction crew, we had to have another Second mitigation of our vent system due to excessive dust, grime, and even wood pieces in the vents as the renovation/reconstruction crew was careless in their work and did not take care in covering things or covering them consistently. We had thick dust everywhere (beyond what is normal for this type of work). Gavin requested to do the job for us because he had been here before and felt very badly for the experiences we have gone through with the flood and the renovation crew. Gavin and Logan made sure that they did a thorough job and expressed their concern for our well-being after going through all of the different disasters and damages from the renovation crew we have dealt with. Again, the three young men are professional, friendly, and very kind hearted. I would recommend these three young men without reservation.

Greg Hyslop
12 months ago

The work crew was incredible! They knew exactly what to do and they completed the job in three days. Thank you Servpro, especially Nate and Brandon, who both exemplified professionalism and understanding of our predicament.

Robin Hauser
about 1 year ago

Austin Bruce came out today and was very professional and transparent with me. Will likely use this company in the future.

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

Variant served: ControlVariant served: Test