A testimony from an elderly couple who called us concerned with an odor in their home. Our Estimator, Jason Sims, met with the homeowners to inspect their air duct system. “Jason Sims did smell what my husband and I could smell but seven other experts coming to our house for this problem, couldn't smell. He spoke on the phone to our Air and Heat man and the owner came to our house and detected a gas leak in our circuit board/panel. Last Friday both our propane company and air/heat company people came at the same time and did testing according to North Carolina safety laws. Our propane tank was empty. One hundred gallons was put in (it’s a 500-gal tank) and both companies did all testing together. A new board will be put in this Friday. Everyone said that we were very lucky. I said that. Jason saved our lives. One does not think of a gas leak in the summer...it came and went sometimes very light. Bottom line Jason was the only one who smelled it besides us and he spoke to the company and explained the problem. We are very thankful to him and that is why I reported that we feel that he saved our lives. Luckily, I stopped using the air upstairs when I first started to smell it and always had our windows and sliding door upstairs open. Thank you again to sending him. I called in the morning and he was here by afternoon. Can't ask for better service than that...and he didn't even charge us! :) “Linda and Richard F. “I FORGOT THE MOST DRAMATIC PART!!! When Jason took a whiff half way up the stairs he asked, “where is your gas tank?" then we ran out of the house and went to the tank when he bent down, took off the cover and immediately turned off the propane...all the while explaining to me what he was doing and why.... a fine young man :)”

Perfect 10's.

I talked with Tracy in the office (very helpful) she called to let me know the men would be getting there earlier, that was ok. The men who did the job were knowledgeable and cleaned the vent in no time.

Did a great job!

We had water damage to our kitchen and laundry room. We were very upset when the flooring started to turn black. So, we called SERVPRO of Elizabeth City/Outer Banks. They came ready to do their job - clean up the mess. They were fast, experienced and polite. They explained what was going to happen in our house and set out to accomplish the task as fast as possible. We were very impressed by their knowledge and got to work ripping out the floor. They were always polite and cleaned up the mess that was made. What should have taken a month lasted almost three months. This was NOT SERVPRO's fault. The flooring we wanted to replace the old one with was on back order. It took over a month to get the flooring and have it installed. This detail was out of their control. So when all was said and done, we were VERY pleased with the results. I can’t say enough about the professionalism SERVPRO showed us. When the job was finally completed, it really was "Like it never even happened." I would use SERVPRO of Elizabeth City/OBX again but hope we don’t have another problem. Thank you, SERVPRO!

I have an eight week old baby, was dreading this, your crew made it so easy! They helped us be able to care for our baby and dogs easily during this time! They went above and beyond.

What a wonderful job! Thanks to Maggie and your entire team.

The team arrived promptly in the time frame the staff set. "Customer first" was modeled from Manager to Tech assigned to our unit. (I had a pressing appointment to drive away to). Our laundry area was left "better than when they arrived to work." I heartily recommend your air duct cleaning. #AirDuctCleaningingOuterBanks