Meet Our Team
All it takes is one call to SERVPRO of Carthage, Joplin. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
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![Zachary Sloan, team member at SERVPRO of Carthage, Joplin]()
Zachary Sloan
Zachary Sloan is our General Manager here at SERVPRO Carthage, Joplin. He has several years of experience and is certified from the Institute of Inspection Cleaning and Restoration Certification (IICRC). In his spare time, he enjoys golfing, and spending time with his family.
![Bryan Morris, team member at SERVPRO of Carthage, Joplin]()
Bryan Morris
Bryan Morris is the Operations Manager at SERVPRO of Carthage/Joplin. He has been in the restoration industry since 2009 and 9 of those years have been cherished with SERVPRO and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Applied Structural Drying Technician, Applied Microbial Remediation, Carpet Cleaning Technician, and Fire & Smoke Damage Restoration. In his free time, he enjoys spending time with his wife, two kids, and dogs. He also enjoys fishing, golfing, and watching hockey.
![Tyler Hicks, team member at SERVPRO of Carthage, Joplin]()
Tyler Hicks
Tyler Hicks is a Project Manager at SERVPRO of Carthage/Joplin. He has 5+ years of experience and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration Technician. In his free time, he enjoys spending time with his family and watching football.
![Shane Walker, team member at SERVPRO of Carthage, Joplin]()
Shane Walker
Shane has been with SERVPRO Carthage, Joplin for over 3 years now. He works hard every day as our Reconstruction Manager, leading our recon crew to success and ensuring that our customers are fully satisfied with their projects. Shane spends his spare time floating on the creek, fishing and enjoying one on one time with nature.
![Alyssa Cook, team member at SERVPRO of Carthage, Joplin]()
Alyssa Cook
Alyssa is one of our amazing Technicians at SERVPRO of Carthage/Joplin. She works hard to get the job done quickly.
![Cody Palmer, team member at SERVPRO of Carthage, Joplin]()
Cody Palmer
Cody is a part of our reconstruction crew. He has been apart of the SERVPRO family for over 2 years. Cody is a hard worker and goes above and beyond to ensure the happiness of our customers. In his spare time, he enjoys hunting!
![Charles Hambleton, team member at SERVPRO of Carthage, Joplin]()
Charles Hambleton
Charles is one of our amazing crew chiefs in our water department. He has been apart of the SEVRPRO family for 2 years. He leads our crews from job to job and ensures all processes and systems are followed appropriately and ensures customer satisfaction upon completion of jobs. In his spare time, he enjoys being with his family.
![Ethan Flenniken, team member at SERVPRO of Carthage, Joplin]()
Ethan Flenniken
Ethan is our Re-Construction Project Manager here at SERVPRO Carthage, Joplin. He has been apart of our team for 4 years now. He is an asset to our team and we appreciate all he does for our customers. Ethan enjoys golfing and spending time with his family!
![Jonathan Hartman, team member at SERVPRO of Carthage, Joplin]()
Jonathan Hartman
Jonathan is our amazing Warehouse Operations Supervisor and Contents Division Manager! He works hard and helps keep our operations in the warehouse organized. Jonathan is a huge Chiefs fan, but most recently became a Pitt State football fan due to his son joining the PSU football team.
![David Mcknight, team member at SERVPRO of Carthage, Joplin]()
David Mcknight
David is a Restoration Supervisor at SERVPRO of Carthage/Joplin. He also handles our mold department. David has been apart of the SERVPRO family for 3 years now.
![Juanita Cervantes, team member at SERVPRO of Carthage, Joplin]()
Juanita Cervantes
Juanita is a Technician on our team. She is an efficient team member and we are lucky to have her on the SERVPRO of Carthage/Joplin team.
![Khali Johnson, team member at SERVPRO of Carthage, Joplin]()
Khali Johnson
Khali is our one of our amazing Crew Chiefs here at SERVPRO Carthage, Joplin. She has been apart of the SERVPRO family since she was in high school, working part time in the warehouse. She now is a full time hero at SERVPRO.
![Jay Wescott, team member at SERVPRO of Carthage, Joplin]()
Jay Wescott
Jay is another great team member of our reconstruction department. He has an extensive skill set that really enhances our business. Jay recently became a father and is enjoying his new life as a dad.
![Avery Lown , team member at SERVPRO of Carthage, Joplin]()
Avery Lown
Avery has recently joined the team as a water field technician. Since joining the team this year, he has gone above and beyond to ensure our community is well taken care of. Truly going into every situation with the expectation that he will leave the job "Like it never even happened".
![Paige Lown , team member at SERVPRO of Carthage, Joplin]()
Paige Lown
Paige has recently joined the team as our Marketing / Account Manager. Paige is a member of Leads Group One at the Joplin Area Chamber of Commerce as well as a member of the Carthage Chamber. She is also on the Resource Development team for the Boys and Girls Club. When she is not educating the community on our services, she can be found at some sporting complex with her family - cheering on her kiddos in whatever sport is in season.
![Tandi Jones, team member at SERVPRO of Carthage, Joplin]()
Tandi Jones
Tandi Jones is the Fire Restoration Project Manager. She has been with the SERVPRO family for a decade. Tandi is IICRC certified and has her certifications in Odor Control, Fire, Smoke and Damage Restoration, Water Damage Restoration, Applied Microbial Remediation, and Trauma. When she is not out saving the world from smoke and fire damage, she can be found at a camp site with her friends or off roading in her Jeep.
What our
customers are saying
My dad and I have been working with SERVPRO of Carthage, Joplin on and off since June and had a phenomenal experience from start to finish. They responded to our initial call exceptionally fast, came out in an hour, assessed the situation, and immediately went to work. Over the course of the project, the gentleman (whose name I can't remember) that was in charge of the demo, Shane, Zack, and everyone else were responsive, thoughtful, caring, and explained everything thoroughly. They were understanding with our many questions, were happy to pivot when we needed to, and were accommodating of our schedules. On top of that, their work ethic as they were working (which my father mentioned many times) was professional and uncompromising. We can't say enough positive things about the entire crew, their work, and how they conducted their business. The gentleman who headed up the initial assessment and the demo, Shane, and Zack deserve special praise. Thank you, gents - we appreciate everything you did for the two of us and will gladly recommend you and your work to anyone I can!
The guys, Austin and Avery, responsible for the Demo were pleasant, courteous, serious hard workers and always told me what to expect, which I appreciated. They also were considerate and thoughtful throughout the process. It was a tough job and they made it relatively painless for me. Both are a positive arm of your business.
Tyler, Derrick and Austin are amazing guys! They were so respectful and helpful! Not once during my experience with this team did I feel like I had fears or doubts that they were working for my family's best interest! I didn't walk away with questions unanswered. Thank you guys!
Tandi was great! Alex did a super job. The work was super!
Leon. Armani. Avery. And Alex and their team at Servpro came out fast gave me an estimate. Came out the next day to take care of my flooded basement. They were able to removed the wet carpet and dry walls within two days. Then drying took 2 days. Now on to the restoration process.
Servpro was fantastic. Was very respectful and worked very efficiently. Charlie, Brandon and there team did a great job. Highly recommended
Our church has used SERVPRO a few times and each time they have been very quick to respond for water removal and clean up. Very professional and courteous and easy to work with.
I work at a local insurance agency, and Paige has done a great job educating not only myself and our team about SERVPRO, but most importantly, our customers. She takes the time to explain the process and make sure people understand what to expect during an already stressful situation. I feel comfortable and confident referring our customers to SERVPRO knowing they’ll be thoroughly educated, treated well, and taken care of throughout the process. Paige has been a great resource!
Ty gave great customer service. Ty was very detailed and answered all questions with respect. highly recommend!
About Us
Professional Restoration Team
Since 1987, SERVPRO of Carthage/Joplin has been a trusted partner for residents and businesses in the Carthage and Joplin, MO areas, helping them recover from the unexpected challenges of floods, fires, and other disasters. Our highly trained team is equipped to handle a wide range of restoration needs, including water damage, fire and smoke damage, mold infestations, debris removal, and even vandalism restoration. With IICRC-certified training, our experts ensure the highest standards of remediation and restoration services.
We proudly serve communities throughout Missouri, including Neosho and Carl Junction. At SERVPRO of Carthage/Joplin, we’re committed to helping our neighbors rebuild after natural disasters, working closely with property owners, landlords, and homeowners to restore their properties quickly and efficiently. To make the process as seamless as possible, we also collaborate with insurance providers to help determine coverage and navigate claims.
When disaster strikes, you can rely on the professionals at SERVPRO of Carthage/Joplin for prompt and reliable emergency restoration services. We're here to help you get back to normal, fast!