Meet Our Team
All it takes is one call to SERVPRO of Northeast Minneapolis. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
![Cory Bates, team member at SERVPRO of Northeast Minneapolis]()
Cory Bates
Cory, the owner of our 12 franchises, has been with SERVPRO for 21 years. He began his professional career in the United States Navy aboard the aircraft carrier USS Kitty Hawk (CV-63), operating throughout the Pacific and Indian Oceans and completing two tours in the Arabian Gulf. As an Aircraft Director on the ship’s flight deck, Cory was responsible for the safe and efficient launch and recovery of aircraft, managing the movement of people and equipment, and ensuring their combined safety.
After his honorable discharge, Cory returned home to study East Asian Language and Culture at the University of Kansas. He then embarked on a career in property restoration. Drawing from his training and experience in the high-stakes environment of an aircraft carrier’s flight deck, Cory has successfully built his business and managed complex projects. He takes pride in his team and their achievements, as the company has grown to become one of the largest and most respected operators in the SERVPRO system.
“Our goal has never been to be the biggest, but it has always been to be the very best,” Cory says. He is grateful that SERVPRO has given him the opportunity to engage with the community through various charities and local outreach programs, including Ronald McDonald House, Big Brothers Big Sisters KC, Kids TLC, Variety KC, and the Maranatha Family Worship Center.
![Mike Hogan, team member at SERVPRO of Northeast Minneapolis]()
Mike Hogan
Co-Owner of Team Bates/Hogan
What he enjoys most about his job is building relationships with his co-workers and watching them reach their full potential. In his free time he likes to be outdoors with his wife and children.
![Alec Demgen, team member at SERVPRO of Northeast Minneapolis]()
Alec Demgen
General Manager
Alec is a charter member of SERVPRO of Northeast Minneapolis and SERVPRO of Downtown Minneapolis locations. He is our General Manager. We hired Alec as a restoration supervisor, and he has worked his way up in the company managing commercial and residential projects for water, fire, mold, content, biohazard and general cleaning. He now oversees mitigation, construction and business development for our Minneapolis franchises. Alec lives in South Minneapolis with his Wife.
![Dominic Christensen, team member at SERVPRO of Northeast Minneapolis]()
Dominic Christensen
Project Manager
Dominic is one of our project managers. He has a degree in Medical Lab Technology and has been in the restoration field for nearly 10 years. He is IICRC certified in water, fire, mold, odor and carpet cleaning. He is also RSA certified in crime scene and trauma clean up. When he’s not working you will find him with his wife and two daughters or pursuing one of his many nerdy hobbies.
![Gustavo Amato, team member at SERVPRO of Northeast Minneapolis]()
Gustavo Amato
Project Manager
Gustavo is one of our Project Managers at SERVPRO of Northeast Minneapolis and SERVPRO of Downtown Minneapolis. Gustavo got his start in restoration on large storm projects and has over 5 years of. experience in water, fire and mold restoration.
![Kolbie Jacoby, team member at SERVPRO of Northeast Minneapolis]()
Kolbie Jacoby
Director of Sales and Marketing
Kolbie has been a dedicated member of the SERVPRO team since 2017, combining her passion for helping people with her expertise in restoring buildings and preventing business interruptions. With a background in hospitality management and a degree from Kansas State University, she brings a unique perspective to her role.
Before joining SERVPRO, Kolbie spent five years as an event coordinator, where she developed a strong sense of empathy for her clients' needs. She began her tenure with the company as a Business Development Representative and quickly advanced to Commercial Account Manager. In 2022, she was promoted to Director of Sales and Marketing.Today, Kolbie leads a team of 10 across four markets including Kansas, Missouri, Minnesota, and Oklahoma, where she focuses on driving growth and scalability for the company. Outside of work, Kolbie is a proud wife to her husband John, a financial advisor with Edward Jones, and a mother to their daughter, Collins and their son, Sutton.
![Derek Crockett, team member at SERVPRO of Northeast Minneapolis]()
Derek Crockett
Sales & Marketing Account Manager
Proudly serving the Minneapolis market since 2020. With a passion for connecting people and building strong partnerships, Derek works closely with property managers, facility directors, and commercial clients to provide tailored restoration solutions and emergency preparedness planning. His involvement with industry groups like IREM, BOMA, and Hospitality Minnesota reflects his commitment to staying engaged and informed in the markets he serves. <p702" data-end="1045">Known for his high energy and authentic approach, Derek is more than just a sales and marketing pro—he’s a proud cat dad, the coolest uncle around, and a familiar face at community volunteer events and local sports games. Whether he's out networking or lending a hand at a food shelter, Derek brings enthusiasm and heart to everything he does. <p1047" data-end="1210">With a strong blend of professionalism and personality, Derek is the go-to resource for clients looking for a trusted partner in property restoration and recovery.
![Aimee Schaaf, team member at SERVPRO of Northeast Minneapolis]()
Aimee Schaaf
Sales & Marketing Account Manager
With five years of experience in the restoration industry, primarily in Sales and Marketing, she is passionate about building strong relationships and supporting clients through challenging situations. Her goal is to be a trusted, calming resource during times of crisis, helping ease stress through effective solutions.
She has been with SERVPRO for two years and previously served on the Salvation Army Advisory Board in California. She was also a member of the Central California Adjusters Association, Clovis Chamber of Commerce, and the Refer-2-Grow networking group.
Originally from Fresno, California, she now lives in Minnesota. With a background in graphic design, she enjoys creating logos and artwork in her free time. She’s a devoted aunt, a movie enthusiast, a karaoke fan, and shares a special bond with her 12-year-old epileptic dog.
![Heather Bates, team member at SERVPRO of Northeast Minneapolis]()
Heather Bates
Heather is our Director of HR. Her high engagement and ingenuity landed her in the role of HR Representative she facilitates communication and collaboration between the experts in our various departmental fields. In her high-impact role, she problem solves to create clear, positive solutions that affect employees and customers.
She promotes employee engagement and advancement by keeping the various departments current on new processes and events. We consider her the axel that keeps all of us spokes together and the wheel rolling towards our collective goals.
When not here, she is often involved in some active and outdoorsy activities such as swimming, volleyball, and walking the dog.
![Anthony Malloy, team member at SERVPRO of Northeast Minneapolis]()
Anthony Malloy
Systems Administrator
Anthony is our go-to tech wizard who was recently promoted to Systems Administrator, keeping the IT gears running smoothly across all three SERVPRO markets. He began his SERVPRO journey restoring and repairing everything from studio audio gear to TVs and gaming consoles, even jumping into urgent on-site electronics restoration when needed. Over his four years with the company, Anthony has grown into a key team member, now overseeing IT operations, supporting HR systems, and helping produce safety training videos. Born and raised in Texas, he’s a proud dad of two who loves programming, astrodynamics, and spending quality time with his kids playing tabletop board games and painting miniatures.
![Mariah W., team member at SERVPRO of Northeast Minneapolis]()
Mariah W.
Office Administrator
Mariah is our office administrator at SERVPRO of Northeast Minneapolis and SERVPRO of Downtown Minneapolis. Mariah has been with us since 2021 and is the glue that holds it all together. She enjoys spending time with her family and doing summer activities.
![Lucas H., team member at SERVPRO of Northeast Minneapolis]()
Lucas H.
Restoration Supervisor
Lucas is a Restoration Supervisor for SERVPRO of Northeast Minneapolis and SERVPRO of Downtown
Minneapolis. Lucas has been with us since November of 2021 and is always quick to respond to an after-hours call. Lucas is a farmer in his spare time and loves the outdoors.![Jon M., team member at SERVPRO of Northeast Minneapolis]()
Jon M.
Restoration Supervisor
Jonathan is a restoration supervisor for SERVPRO®; of Northeast Minneapolis & SERVPRO®; of Downtown Minneapolis. Jon comes from a background in security management. Jon has two years of experience and is IICRC certified in fire, as well as having considerable experience running commercial and residential projects for fire and water.
![Ben A., team member at SERVPRO of Northeast Minneapolis]()
Ben A.
Restoration Supervisor
Ben is a restoration supervisor with SERVPRO®; of Northeast Minneapolis and SERVPRO®; of Downtown Minneapolis. Ben is IICRC certified in water. Ben is also a musician and plays guitar in his free time.
![Isaac C., team member at SERVPRO of Northeast Minneapolis]()
Isaac C.
Production Technician
Isaac is a production technician with SERVPRO®; of Northeast Minneapolis and SERVPRO®; of Downtown Minneapolis. Originally from California, Isaac has over 20 years of experience in restoration, reconstruction and painting. Isaac is a jack of all trades and always brings a positive energy to the morning meetings.
![Jose R., team member at SERVPRO of Northeast Minneapolis]()
Jose R.
Production Technician
Jose is a production technician with SERVPRO®; of Northeast Minneapolis and SERVPRO®; of Downtown Minneapolis. Jose comes from a landscaping background and has been with us since October 2022. Jose is experienced in commercial and residential water losses as well as mold.
What our
customers are saying
Would highly recommend ServPro. They did a great job in a very stressful flooding situation. People & equipment very professional.
We had 2-3 inches of rain water in our base ment after a storm in Omaha, NE. DOMINIC and his crew were called in to assist our local serve pro. They were here quickly and took care of removing the water and removing some sheetrock. They monitored the driers and air scrubbers daily. They were efficient, friendly, thorough and reliable. I can’t say enough good about this crew. Thank you for your diligence.
Team Hogan/Bates . Citos, Michael, Henry, Stephen, Patrick. They did an excellent job in my flooded basement in Omaha. Thank you so much.
ServPro and Team did an excellent job remediating the mold and mildew in my basement. They were very attentive to my needs. Thank you so much for caring.
They were very good.
Had a water leak while out of town and the team responded quickly to mitigate the damage. The whole thing was over and resolved faster than anticipated. Great job and would recommend if you ever are in need for a rapid response to a big leak!
From the very start of the cleanup/remediation process, Gustavo was always in contact with us, going over every step in great detail. If I had questions he answered them immediately. To the crew that came out to the house to handle the work, Henry and Stephen, you did an amazing job and we couldn’t be happier with the process overall. I would highly recommend Servpro’s services to anyone who is in need of remediation in their home or place of business. Thank you again gentleman for all of your hard work!
The NE Servpro team was amazing. Wish I could give more than 5 stars. Their professionalism, emotional support, advocacy on our behalf with insurance companies was second to none. I can’t recommend them high enough! Thanks you NE Servpro!
We could not be more pleased with the service we received from Gustavo and all of the staff. We had a small fire but a full house of damage due to smoke soot. They were helpful, used care in trying to save our crown molding and lattice molding and were strong advocates on our behalf with the adjuster. Their communication with us was responsive and frequent. Their crew members were timely, there when they said they’d be, kind and responsive. Without question if the need occurs, we’ll be calling ServPro Northeast! Excellent customer service and thorough commitment to do what’s right by the customer!
About Us
The Greater Minneapolis area faces year-round challenges, from deep-freeze pipe bursts to intense seasonal storms. SERVPRO of Northeast Minneapolis is built to meet these challenges head-on with a philosophy rooted in efficiency, precision, and readiness.
As a Team Bates/Hogan franchise, we combine the specialized resources of a premier national network with a local leadership style forged in service.
A Legacy of Readiness
Our commitment to rapid response starts at the top. Owner Cory Bates brought the values of discipline and preparedness from his time in the United States Navy to the restoration industry. This military-grade "readiness" is the driving force behind our operations.
The Importance of a Fast Response
In restoration, time is your greatest enemy. The sooner our technicians begin mitigation, the more of your property and cherished belongings we can save. We provide a comprehensive, "one-stop" solution for recovery by employing both restoration experts and skilled building trade professionals.
Our Full-Scale Recovery Services Include:
Post-Disaster Cleanup & Extraction: Rapid removal of debris and water.
Structural Repairs & Reconstruction: We don't just clean; we rebuild.
Specialized Cleaning: Advanced HVAC, electronics, and air quality cleaning.
Mold Remediation: Protecting the health of your home and its occupants.
Restoring the Community We Call Home
At SERVPRO of Northeast Minneapolis, we believe in restoring the community just as diligently as we restore damaged properties. We understand that our neighbors in Hennepin County need compassion now more than ever.
We take pride in our local involvement, dedicating time and resources to:
Veteran Services: Supporting those who served alongside our team members.
The American Red Cross: Partnering for disaster relief and emergency preparedness.
Youth Athletics: Investing in the future of Minneapolis through local sports programs.
Local Fundraising: Raising awareness and support for the needs of our fellow residents.
The Team Bates/Hogan Advantage
By being part of the Team Bates/Hogan network, SERVPRO of Northeast Minneapolis has the unique ability to scale. Whether it is a single-room loss or a catastrophic regional event, we have the elite equipment and deep personnel pool to handle any size disaster.
Homeowners and business owners in Northeast Minneapolis know what to expect: a knowledgeable staff that cares for your property, respects your time, and leads the field in restoration expertise. Call us today and let us make it "Like it never even happened."