Meet Our Team

Jeff Short is the proud owner of SERVPRO of Austin & Albert Lea, a company dedicated to providing top-notch restoration services. He holds multiple certifications from the Institute of Inspection Cleaning and Certification (IICRC) in key areas such as water damage restoration, mold remediation, and fire damage restoration. These credentials reflect his commitment to maintaining the highest industry standards.

A firm believer in honesty and hard work, Jeff has built a reputation for reliability and integrity in his business dealings. His deep-rooted involvement in the community includes active participation in the local Catholic Church and membership in the Knights of Columbus, where he contributes to various charitable activities and community outreach programs.

Outside of his professional commitments, Jeff cherishes spending quality time with his family. He is passionate about coaching youth sports, particularly baseball and football, and sharing invaluable life lessons and skills with young athletes. An avid outdoorsman, he loves fishing and enjoys the tranquility of nature. Moreover, Jeff is a devoted fan of the Chicago Cubs, often cheering for his favorite team and celebrating their successes. Through both his personal and professional life, Jeff Short exemplifies dedication to community, family, and his chosen profession.

Kris is the General Manager for SERVPRO Team Short. He joined our team in late 2025. He brings years of experience in Business Development.

Outside of work, I enjoy spending time outdoors and staying active in my community. I'm proud to coach my two boys in local sports programs, which allows me to support their growth while giving back to youth athletics. I also enjoy tackling home improvement projects and continually working on personal development, always striving to grow both personally and professionally.

I enjoy the opportunity to lead strong teams in making a meaningful impact in the community. Each day presents new challenges, and I take pride in guiding our team through complex restoration projects with an emphasis on efficiency and a customer-focused mindset. What I find most rewarding is helping homeowners and businesses recover after unexpected disasters, transforming stressful situations into positive outcomes through teamwork, transparent communication, and dependable service. Witnessing our teams grow professionally while delivering exceptional results for our customers is what makes this role truly fulfilling.

Nick Foley is the Controller at SERVPRO of Austin & Albert Lea. Nick brings two decades of leadership and relationship-building experience to the team. He enjoys being able to return homes and businesses back to their original state-or better, even after unthinkable disasters. Outside of work, Nick enjoys chasing his three kids around, going on family trips, and cheering on the Cubbies.

Jessica is our Director of Fire & Content at SERVPRO of Austin & Albert Lea. She comes to us with years of experience in customer service and management skills.

Jessica enjoys spending time with her family and friends whenever she gets a chance! She also enjoys fishing and spending time outside.

Jonathan works as a Marketing Coordinator at SERVPRO of Austin & Albert Lea. He has years of experience in customer service and management, and he is certified in Trauma & Crime Scene Cleanup and Restoration by IICRC.

Outside of work, Jonathan is a professional tattoo artist and enjoys everything related to horror. In October, he acts in haunted houses. He also loves grilling and spending time with his wife and their three kids.

Jordan serves as a Business Development Representative for SERVPRO Team Short, having joined the team in late 2024. With a solid background in the sales industry, he contributes a wealth of experience to our organization.

In his free time, he enjoys watching Vikings games, playing in his band, spending time with family, and golfing.

Jordan finds fulfillment in his role at SERVPRO, where he helps the local community during crises.

Cait is a Job File Coordinator here at SERVPRO of Austin & Albert Lea. Cait's expertise and attention to detail have been crucial for our projects, ensuring precision, quality, and efficiency. Her commitment to excellence has driven our team's success, making her a valuable member of our organization.

Cait enjoys knowing she is a part of a team that is helping others. She loves the great work/life balance SERVPRO provides its team.

When she’s not at work, Cait loves to whip up delicious meals, bake sweet treats, play games, and spend quality time with her family.

Andrea is our Accounting Administrator here at SERVPRO of Austin & Albert Lea. She joined our team in September of 2022. She brings years of experience in the construction industry.

Outside of work, Annie enjoys cooking. football, art, and photography. She also loves spending time with family.

Annie likes working at SERVPRO because it is fast-paced, and she enjoys knowing that what we do is helping people.

Josh is a Project Manger at SERVPRO of Austin & Albert Lea.

Bridgette is the Crew Chief at SERVPRO of Austin & Albert Lea, and she started working with us in June 2020. She has shown a strong commitment to learning the complexities of the industry and is IICRC Fire certified.

In her free time, Bridgette enjoys trying out new recipes and spending time with her kids and grandkids.

Bridgette finds her role at SERVPRO fulfilling because she learns something new every day and enjoys the opportunity to restore valuable items for people.

Pam is a Content Cleaner Crew Chief here at SERVPRO of Mason City. She joined our team in September 2023. She brings years of knowledge as a leader to our team.

Outside of work, Pam enjoys going on motorcycle rides with her husband and spending time with his family.

Pam likes working at SERVPRO because she knows the work she is doing is helping a family get their lives back to normal.

Matt Anderson is a Carpet cleaning specialist at SERVPRO of Austin & Albert Lea. He has several years of experience at SERVPRO. Matt currently specializes in carpet and upholstery cleaning. Matt has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration and Carpet and Upholstery Cleaning.

He's a big Iowa Hawkeyes fan, likes concerts, and spending time with his friends and family. He enjoys road trips and seeing new places.

Lori Portis is Production Tech at SERVPRO of Austin & Albert Lea. She is a cleaning specialist with a lot of experience. She has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Fire Damage Restoration.

Lori loves spending time with her grandkids and family

Logan is a Production Technician at SERVPRO of Austin & Albert Lea.

Lisa is a Production Technician at SERVPRO of Austin & Albert Lea.

Jon is a Production Technician at SERVPRO of Austin & Albert Lea.

Jon is a Production Technician at SERVPRO of Austin & Albert Lea.