Meet Our Team
Here to Help® 24/7
SERVPRO of Downtown Detroit / Highland Park
Kim Cousineau
Kim Cousineau has been working with SERVPRO®; Team Miller since 2017 and is currently in National Sales and Marketing. In her role, she partners with insurance adjusters and carriers to strengthen relationships, drive referrals, and ensure a smooth claims process. Kim’s favorite part about working with SERVPRO is meeting all of the clients and colleagues she’s met through her time at the company. In her free time, she enjoys cooking, gardening, gym workouts, cycling through cities, and spending time with her friends and family.
Eric Bishop
Eric Bishop has been working with SERVPRO®; Team Miller since 2024 and is currently in Regional Sales and Marketing for the Metro Detroit area. In his role, he is a brand ambassador for SERVPRO and services local insurance agencies, property management companies, schools, healthcare facilities, and other community businesses. Eric’s favorite part about working with SERVPRO is supporting people through a catastrophic ordeal. In his free time, he enjoys being outdoors, golfing, playing cornhole, and spending most weekend at the local farmers market with his dog.
Jon Moses
Jon Moses has been working with SERVPRO®; Team Miller since 2023 and is currently a Reconstruction Project Manager for the Metro Detroit area. In his role, he is responsible for scoping, writing estimates, completing repairs, and closing jobs. Jon is lead certified. Jon’s favorite part about working with SERVPRO is working with an awesome staff that makes it feel like there are really no ‘bad days’ at the office. In his free time, he enjoys fishing, riding his motorcycle, spending time with his niece, and working on random projects.
Justin Copley
Justin Copley has been working with SERVPRO®; Team Miller since 2020 and is currently a Mitigation Project Manager for the Metro Detroit area. In his role, he manages mitigation projects as well as his mitigation team. Justin holds IICRC Certifications for WRT, CCT, UFT, and ASD. Justin’s favorite part about working with SERVPRO is being able to help people. In his free time, he enjoys collecting comics and riding on his motorcycle.
Daniel Morales
Daniel Morales has been working with SERVPRO®; Team Miller since 2025 and is currently a Reconstruction Project Manager for the Metro Detroit area. In his role, he helps property owners rebuild and restore their homes or businesses after an unexpected loss or damage. Daniel’s favorite part about working with SERVPRO is the culture of the company and being surrounded by management and coworkers who truly care about one another as individuals, not just as employees. In his free time, he enjoys playing, exploring, and building the latest LEGO creation with his two sons.
Tiffany Sample
Tiffany Sample has been working with SERVPRO®; Team Miller since 2025 and is currently a Contents and Cleaning Project Manager for the Metro Detroit area. In her role, she assists with all facets of cleaning a property or personal belongings after a disaster. Tiffany holds IICRC Certifications for WRT, FRST, OCT, ASD, and TCST. Tiffany’s favorite part about working with SERVPRO is helping families get back home after disasters and seeing the relief on their faces when all of the work is done and their home is whole again. In her free time, she enjoys camping, hanging out with her dogs, and refinishing furniture.
Patrice Dishaw
Patrice Dishaw has been working with SERVPRO®; Team Miller since 2002 and is currently the Senior TPA and MUO Development Manager for all of our offices. In her role, she oversees all TPA leads, develops relationships with TPAs, and trains and develops training for all office locations operated within Team Miller. Patrice’s favorite part about working with SERVPRO is helping teammates grow within their role in our organization. In her free time, she enjoys golfing, crafting, cooking, reading, and entertaining her friends and family.
Michelle Gricar
Michelle Gricar has been working with SERVPRO®; Team Miller since 2006 and is currently the Human Resources Manager for all of our offices. In her role, she performs all human resource responsibilities as it relates to hiring, onboarding, and retaining employees. Michelle’s favorite part about working with SERVPRO is helping people when they need it. In her free time, she enjoys spending time with her family and friends.
Kari Peckham
Kari Peckham has been working with SERVPRO®; Team Miller since 2025 and is currently the Human Resources Assistant for all of our offices. In her role, she provides support to the Human Resources Manager. Kari’s favorite part about working with SERVPRO is working for a company with a family atmosphere. In her free time, she enjoys riding horses, coaching the high school equestrian team, watching football, and going for walks.
What our
customers are saying
The crew who came to my home gave me wonderful service. Fine job.
Jeff was terrific! When I called, he answered the phone immediately or called me back quickly. He was polite and knowledgeable about the work that would be done. Alex and Hunter came to my house on time and explained what they would be doing. They were respectful and went about their work in an efficient manner. They did take time to explain to me after the work was done what my next step should be. If anyone needs the help of SERVPRO don’t hesitate to call this company. I am very pleased with them!
Excellent service!
Excellent service. Chad and Quinten were on top of everything. Great work.
Reegan, Jason, Brian, and Jeremy did a wonderful job reassembling the framework of our king size platform bed. The crew also did an outstanding job with the placement of the other pieces of furniture. Job well done.
These are some seriously solid people. Our kitchen was out of commission, and they were kind, considerate, and incredibly helpful. Shout out to Mentor and Patrick for doing an incredible job in our home. And they managed to get everything done right before Christmas! Very thankful for this team!
My property was a TOTAL rehab! It was in terrible condition when SERVPRO started the project, but OMG the finished project is beautiful! Justin was great to work with! He went above and beyond. Thank you, Justin!
Very professional. Excellent service. Happy customer!
Helped my business recover from flood damage. The onsite repair team was knowledgeable and fast to act in order to minimize damage. Dylan and Daniel were great in coordinating the repair process!
About Us
Randy Miller started his first Michigan SERVPRO® location in 1996 in Genesee County and expanded into Saginaw in 1997. Since then, Randy has grown, acquired, and sold multiple territories. SERVPRO Team Miller is proud to hold service locations throughout the states of Michigan, Indiana, Illinois, and Florida.
SERVPRO Team Miller has been ranked in the top 10 for the past 20+ years, including top producer twice. As one of SERVPRO’s prestigious Extreme Team franchises, Team Miller provides support to other franchises — primarily on commercial losses. The SERVPRO Team Miller Disaster Recovery Team has the resources to travel the country for catastrophic events such as floods, tornadoes, and hurricanes.
SERVPRO Team Miller offers many services beyond the fire and water cleanup and restoration services such as abatement, commercial cleaning, disaster preparedness consulting and training, maintenance, relocation and reconstruction services, disinfection and sanitization, and much more.
We continue to grow and improve due to our team consistently proving they are the best of the best. We are beyond grateful to our local communities who have played a large role in our accomplishments. Without their trust in our services and the SERVPRO brand, we would not have earned this recognition or have the opportunity to help those in need.
