SERVPRO of Crofton / Odenton / Severn

GREAT experience! Chuck was very friendly, professional and helpful. They did an outstanding job. Would definitely refer them

⭐️⭐️⭐️⭐️⭐️ 5-Star+ Review for SERVPRO (and Chuck!) It all started with wanting a new and fresh start in our home office. After pulling up the carpet, we quickly realized we were dealing with something much bigger… the lingering odor of pet (and human) urine that had soaked into the subfloor over time. We knew that before installing new carpet, we had to fully address the problem and make sure it was handled the right way. We reached out to SERVPRO of Crofton/Odenton/Severn for an estimate, and that’s when we met Chuck, and honestly, we couldn’t have asked for a better experience. From the moment he arrived, Chuck was knowledgeable, kind, personable, funny, and extremely professional. He took the time to explain what he was doing and why, offered prevention tips for the future, and answered every single question we had along the way (and trust me, there were a lot!). Chuck didn’t just come to do a job, he truly cared. He cleaned and treated the affected subfloor with an enzyme-based cleaner, scrubbed the area by hand, and even cleaned inside a nearby floor vent that had also been affected. He then left an air scrubber running over the weekend and came back afterward to apply a special sealant that blocks odor and prevents anything from bleeding through. What stood out most was his patience and compassion. I’m a caregiver for my dad, who is living with dementia, and Chuck never once made me feel rushed or uncomfortable when I needed to step away to help him. His understanding meant more than words can express! We reached out for help with an odor issue, but what we got was so much more - peace of mind, education, and a genuine sense of care. The communication was fast (we got our estimate within hours), the work was meticulous, and the results exceeded our expectations. If you’re dealing with a similar issue and feel overwhelmed or embarrassed, please don’t hesitate to reach out to SERVPRO of Crofton/Odenton/Severn and ask for Chuck. He turned a stressful situation into one that left us informed, relieved, and truly grateful!

Like many others in the area this afternoon, we had basement flooding following heavy rain. Chuck was super responsive and arrived himself to get the water up and help figure out a workaround to a non-working sump pump. We really appreciate your expert service, and for a very reasonable cost!! Keeping your number on file in case we need you again, and to refer others. Thank you!

Absolutely excellent service by Chuck! He explained everything, worked with me on times that were most convenient around my work schedule. And probably the best part was that I received a phone call back within 5 min when I called Sunday morning on Father's Day. Chuck was able to come by within 10 minutes to assess my situation & immediately got to work on getting rid of the wet carpet, insulation, & drywall. Would highly recommend!

I would highly recommend SERVPRO of Crofton/Odenton/Severn. We had our ducts and vents cleaned. I had received another price quote and SERVPRO's price was much lower than the other company and the service was top notch. If you are ever in the need of any of their services you should look no further!

Servpro did a great job for us during a very stressful flood.We dealt with Jim and he was courteous and knowledgeable. Our house is back to normal, like it never happened.

Called the company for service this morning, they were at my home by 11am. The fixed a water damage issue found by home inspection in a short amount of time and for reasonable price. The customer service was A+. This company was a blessing to me.

I can not say enough about this ServPro company! Chuck and his crew were professional, courteous, and honest. My water heater exploded and had water in my entire basement. Chuck and his team responded quickly and everything was communicated from beginning to end. I will definitely be recommending this ServPro to everyone!!!