Jonathan Stroup
Jonathan Stroup
Owner of SERVPRO of Charles County

Meet Our Team

All it takes is one call to SERVPRO of Charles County. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays

Here to Help® 24/7

SERVPRO of Charles County

Our Google Reviews
(301) 753-8313
4.9
(113 reviews)
Meet our Team. Here to Help 24/7
  • Christopher Connor - Production Manager, team member at SERVPRO of Charles County

    Christopher Connor - Production Manager

    Christopher (we call him Chris) joined the SERVPRO®; family July 2013. Chris is a family man through and through. He loves spending time with his kids, working on cars, riding dirt bikes and working. His favorite sports teams are the New York Nicks and Jets.

    Chris has more than 10 years of experience in all aspects of cleaning and restoration, which is why he also does all of the carpet cleaning for us. There is much to know about carpet cleaning to thoroughly clean and get the best results without damaging the carpet. Experience is the best teacher, but Chris is also certified in carpet cleaning (CCT) by the IICRC, so he handles all carpet cleaning jobs for us.

    Chris holds other certifications as well: Water Damage Restoration (WRT), Fire Damage Restoration, Mold Remediation (CMRS), Blood Born Pathogens, Crew Supervision, and he is certified in our internal job management system.

  • Jonathon Frakes - Production Manager, team member at SERVPRO of Charles County

    Jonathon Frakes - Production Manager

    Jonathon joined the SERVPRO®; family in January 2015.

    Jonathan holds IICRC certifications in Water Damage Restoration (WRT), Fire Damage Restoration (FSRT), and Odor Control (OCT).

    He is also certified in Blood Born Pathogens, Carpet Cleaning, Commercial Restoration, Crew Supervision, Commercial Business Development, Commercial Staffing, Commercial Clients and Stake Holders, Commercial Subcontractor Vendor and Resources, and Commercial Equipment. Jonathon is also certified in our internal job management system.

    JONATHON’S CERTIFICATIONS

    • Crew
    • Water
    • Fire
    • Carpet
    • DryBook
    • Fire & Smoke (IICRC)
    • Odor Control (IICRC)
    • WRT (IICRC)
    • Blood Borne Pathogens
    • Intro to Commercial Restoration
    • Commercial Business Development
    • Commercial Staffing
    • Commercial Clients and Stakeholders
    • Commercial Subcontractor Vendor and Resources
    • Commercial Equipment

  • Zachary Britt - Production Manager, team member at SERVPRO of Charles County

    Zachary Britt - Production Manager

    Zach joined the SERVPRO®; family October 2015. He has 10 years of restoration experience and it shows in his work, which is exemplary. Zach is a wonderful Father to his daughter and son, and they are his pride and joy!

    Zach holds IICRC certifications in Water Damage Restoration (WRT), Applied Structural Drying (ASD), Fire and Smoke Restoration (FSRT), and Odor Control (OCT). He is also certified under the EPA's Lead Safe program.

    He also holds certifications in Crew Supervision, our internal job management system, Commercial Restoration, Commercial Subcontractor Vendor and Resources, Commercial Equipment, Commercial Staffing, and Commercial Clients and Stakeholders.

    ZACH’S CERTIFICATIONS

    • Crew
    • Fire
    • Water
    • Carpet
    • DryBook
    • Fire & Smoke (IIRC)
    • Odor Control (IIRC)
    • Applied Structural Drying (IIRC)
    • WRT (IIRC)
    • EPA Lead Safe
    • Blood Borne Pathogens
    • Intro to Commercial Restoration
    • Commercial Business Development
    • Commercial Staffing
    • Commercial Clients and Stakeholders
    • Commercial Subcontractor Vendor and Resources
    • Commercial Equipment

  • Matthew Garcia - Production Crew Chief, team member at SERVPRO of Charles County

    Matthew Garcia - Production Crew Chief

    Matt Joined the SERVPRO®; family in 2020. Matt is a great technician. He has two cats which are like his children that he loves very much. Matt also loves to sing, and he’s been told he has a good singing voice.

    Matt is certified in Water Damage Restoration (WRT) by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC).

    Matthew Garcia Certifications

    • WRT (IIRC)

  • Nicole Dyer - Sales & Marketing Manager, team member at SERVPRO of Charles County

    Nicole Dyer - Sales & Marketing Manager

    Nicole is so much more than her job title, and we are fortunate to have her on staff. She is originally from Texas but came to the Waldorf area from Florida. She graduated from North Point High and attended The College of Southern Maryland. With two dogs and two cats, she is definitely an animal lover!

    Nicole is in charge of customer relations, and she takes it upon herself to see that each customer has an excellent experience. So that has her engaged at every step of the process, including seeing that the Production Team provides an exceptional level of service to each customer.

    If you have questions or any needs, please call the office at (301) 753-8313 and ask to speak to her directly. You will find her delightful to work with.

What our
customers are saying

Guys did a great job.  Office personnel was great.

Veronica Bullock
Indian Head

Keep up the good work

Alonzo Black
Fort Washington

Continue being the professional's you are. Thanks

Darrell Alston
Accokeek

Deric and Rob are exemplary SERVPRO representatives. I highly commend them.

Roylin Abrams
Clinton

I was impressed with the respectful and professional demeanor of Zack and Prescott. I felt comfortable having them in my house.

Janet Beck
Waldorf

Excellent service and professionalism. The guys (Zach and Rob) were extremely helpful and I would recommend SERVPRO to friends and family.

Regina Posey
Clinton

I'dlike to thank the guys who came in and did the work with SERVPRO who were professional and did an excellentjob cleaning and mitigating the damage. Shout out to Austin, Kendall, Eddie

Anonymous
Brandywine

I recently used SERVPRO of Charles County for my carpet cleaning-and I will never use another carpet cleaning service. Kasey made scheduling a breeze and Chris and Ryan were fabulous; they moved all of my furniture and did a fantastic job. They use all natural products so it was safe for me and my pets!

Lynn
Waldorf

I would recommend SERVPRO® Franchise to my friends, family and colleagues.

Patricia
Hughesville

About Us

Rooted in Practical Help for Charles County Properties

SERVPRO serves Waldorf with restoration and cleaning support for the kinds of property problems that can throw off a whole day. A burst pipe, smoky kitchen, damp basement, sewage backup, storm-damaged room, or messy commercial cleanup can leave you trying to make decisions faster than you expected. That is where a steady local team matters.

The area has its own mix of property needs. Homes near St. Charles, businesses along Route 301, apartment communities, offices, schools, and local facilities all deal with busy use, changing weather, humid stretches, and the occasional surprise behind a wall or under a floor. SERVPRO understands that cleanup is not just about equipment. It is about knowing what to look for, explaining the process clearly, and treating the property with care.

SERVPRO helps with water damage restoration, fire cleanup, mold remediation, storm damage, sewage cleanup, specialty cleaning, contents restoration, and construction services after damage. The team can assess affected areas, remove damaged materials when needed, dry wet spaces, clean residue, protect belongings, and help plan the next step.

For property owners in Waldorf, good restoration support should feel organized and straightforward, not like one more headache added to the pile. Contact SERVPRO to schedule service and learn how the team can help restore comfort, order, and confidence in your home or business.

Jonathan Stroup
Jonathan Stroup
Owner of SERVPRO of Charles County

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

Variant served: ControlVariant served: Test