Jonathan Stroup
Jonathan Stroup
Owner of SERVPRO of Charles County

Meet Our Team

All it takes is one call to SERVPRO of Charles County and our service technicians will be onsite within one hour to help you when you need it. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays

Here to Help® 24/7

SERVPRO of Charles County

Meet our Team. Here to Help 24/7
  • Christopher Connor - Production Manager, team member at SERVPRO of Charles County

    Christopher Connor - Production Manager

    Christopher (we call him Chris) joined the SERVPRO®; family July 2013. Chris is a family man through and through. He loves spending time with his kids, working on cars, riding dirt bikes and working. His favorite sports teams are the New York Nicks and Jets.

    Chris has more than 10 years of experience in all aspects of cleaning and restoration, which is why he also does all of the carpet cleaning for us. There is much to know about carpet cleaning to thoroughly clean and get the best results without damaging the carpet. Experience is the best teacher, but Chris is also certified in carpet cleaning (CCT) by the IICRC, so he handles all carpet cleaning jobs for us.

    Chris holds other certifications as well: Water Damage Restoration (WRT), Fire Damage Restoration, Mold Remediation (CMRS), Blood Born Pathogens, Crew Supervision, and he is certified in our internal job management system.

  • Jonathon Frakes - Production Manager, team member at SERVPRO of Charles County

    Jonathon Frakes - Production Manager

    Jonathon joined the SERVPRO®; family in January 2015.

    Jonathan holds IICRC certifications in Water Damage Restoration (WRT), Fire Damage Restoration (FSRT), and Odor Control (OCT).

    He is also certified in Blood Born Pathogens, Carpet Cleaning, Commercial Restoration, Crew Supervision, Commercial Business Development, Commercial Staffing, Commercial Clients and Stake Holders, Commercial Subcontractor Vendor and Resources, and Commercial Equipment. Jonathon is also certified in our internal job management system.

    JONATHON’S CERTIFICATIONS

    • Crew
    • Water
    • Fire
    • Carpet
    • DryBook
    • Fire & Smoke (IICRC)
    • Odor Control (IICRC)
    • WRT (IICRC)
    • Blood Borne Pathogens
    • Intro to Commercial Restoration
    • Commercial Business Development
    • Commercial Staffing
    • Commercial Clients and Stakeholders
    • Commercial Subcontractor Vendor and Resources
    • Commercial Equipment

  • Zachary Britt - Production Manager, team member at SERVPRO of Charles County

    Zachary Britt - Production Manager

    Zach joined the SERVPRO®; family October 2015. He has 10 years of restoration experience and it shows in his work, which is exemplary. Zach is a wonderful Father to his daughter and son, and they are his pride and joy!

    Zach holds IICRC certifications in Water Damage Restoration (WRT), Applied Structural Drying (ASD), Fire and Smoke Restoration (FSRT), and Odor Control (OCT). He is also certified under the EPA's Lead Safe program.

    He also holds certifications in Crew Supervision, our internal job management system, Commercial Restoration, Commercial Subcontractor Vendor and Resources, Commercial Equipment, Commercial Staffing, and Commercial Clients and Stakeholders.

    ZACH’S CERTIFICATIONS

    • Crew
    • Fire
    • Water
    • Carpet
    • DryBook
    • Fire & Smoke (IIRC)
    • Odor Control (IIRC)
    • Applied Structural Drying (IIRC)
    • WRT (IIRC)
    • EPA Lead Safe
    • Blood Borne Pathogens
    • Intro to Commercial Restoration
    • Commercial Business Development
    • Commercial Staffing
    • Commercial Clients and Stakeholders
    • Commercial Subcontractor Vendor and Resources
    • Commercial Equipment

  • Matthew Garcia - Production Crew Chief, team member at SERVPRO of Charles County

    Matthew Garcia - Production Crew Chief

    Matt Joined the SERVPRO®; family in 2020. Matt is a great technician. He has two cats which are like his children that he loves very much. Matt also loves to sing, and he’s been told he has a good singing voice.

    Matt is certified in Water Damage Restoration (WRT) by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC).

    Matthew Garcia Certifications

    • WRT (IIRC)

  • Nicole Dyer - Sales & Marketing Manager, team member at SERVPRO of Charles County

    Nicole Dyer - Sales & Marketing Manager

    Nicole is so much more than her job title, and we are fortunate to have her on staff. She is originally from Texas but came to the Waldorf area from Florida. She graduated from North Point High and attended The College of Southern Maryland. With two dogs and two cats, she is definitely an animal lover!

    Nicole is in charge of customer relations, and she takes it upon herself to see that each customer has an excellent experience. So that has her engaged at every step of the process, including seeing that the Production Team provides an exceptional level of service to each customer.

    If you have questions or any needs, please call the office at (301) 753-8313 and ask to speak to her directly. You will find her delightful to work with.

What our
customers are saying

Guys did a great job.  Office personnel was great.

Veronica Bullock
Indian Head

Keep up the good work

Alonzo Black
Fort Washington

Continue being the professional's you are. Thanks

Darrell Alston
Accokeek

Deric and Rob are exemplary SERVPRO representatives. I highly commend them.

Roylin Abrams
Clinton

I was impressed with the respectful and professional demeanor of Zack and Prescott. I felt comfortable having them in my house.

Janet Beck
Waldorf

Excellent service and professionalism. The guys (Zach and Rob) were extremely helpful and I would recommend SERVPRO to friends and family.

Regina Posey
Clinton

I'dlike to thank the guys who came in and did the work with SERVPRO who were professional and did an excellentjob cleaning and mitigating the damage. Shout out to Austin, Kendall, Eddie

Anonymous
Brandywine

I recently used SERVPRO of Charles County for my carpet cleaning-and I will never use another carpet cleaning service. Kasey made scheduling a breeze and Chris and Ryan were fabulous; they moved all of my furniture and did a fantastic job. They use all natural products so it was safe for me and my pets!

Lynn
Waldorf

I would recommend SERVPRO® Franchise to my friends, family and colleagues.

Patricia
Hughesville

About Us



Neighbors helping neighbors—that’s the heart of SERVPRO in Waldorf. We live here, work here, and know how quickly a quiet day can turn sideways when a pipe bursts, a storm rolls through, or smoke lingers where it shouldn’t. Our role is simple: steady the situation and guide properties back to normal.

What Guides Our Work

Restoration isn’t guesswork. It’s a system. We start with assessment—figuring out what happened and what matters most—then move into mitigation, which means stopping damage from spreading. From there, cleanup and restoration put the pieces back together. Think of it like repairing a favorite watch: careful, methodical, and done with respect for every moving part.

Our team brings hands-on experience with:

  • Water, fire, storm, and mold remediation (mold can cause health effects)

  • Specialty cleaning and biohazard cleanup

  • Commercial services and full construction rebuilds

Local Experience, Real Results

From homes near St. Charles Parkway to businesses along Route 301, Waldorf properties each have their quirks. We’ve seen moisture travel behind walls like a rumor and smoke drift farther than expected. That local know-how shapes smarter decisions and smoother outcomes.

Why People Trust Us

Clear communication. Consistent processes. No surprises. We explain the “why” behind every step, using plain language and practical timelines.

If you’re curious how SERVPRO helps restore peace of mind and make everyday life feel steady again, take a look at what we do and how we do it.

Jonathan Stroup
Jonathan Stroup
Owner of SERVPRO of Charles County

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.