Meet Our Team
All it takes is one call to SERVPRO of Allegany & Garrett Counties. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
![Tim Duck, team member at SERVPRO of Allegany & Garrett Counties]()
Tim Duck
Tim joined SERVPRO of Allegany & Garrett Counties in 2013 and is our Sales & Marketing Manager and is a SERVPRO Certified Continuing Education Instructor for insurance agents and real estate agents. Tim has also been a SERVPRO Production Technician and Production Manager. Tim is IICRC Certified for Water Damage Restoration. He is also active in the Chambers of Commerce in Allegany & Garrett counties, Rotary, Greater Grantsville Business Association, and on the Board of Directors of his local community. Tim has 37 years previous experience in the insurance industry and maintains his property & casualty and life & health insurance licenses.
Tim enjoys music, outdoor activities, working with people, and spending time with his wife and four children and four grandchildren.
![Steve Landis, team member at SERVPRO of Allegany & Garrett Counties]()
Steve Landis
Steve is one of our Production Technicians here at SERVPRO of Allegany & Garrett Counties. He has been a member of our team for 6 years.
Steve's certifications include: Fire & Smoke Restoration, Odor Control, Water Damage Restoration, Upholstery Fabric Cleaning, Commercial Dry Specialist & Infection Control Practices in Construction.
Outside of work, Steve enjoys spending time with his wife and three children. In addition, Steve runs the sound for his local church, enjoys fishing, golfing and spending time with his family. He is also actively involved in fundraising activities for his local fire station.
![Bill Knopsnyder, team member at SERVPRO of Allegany & Garrett Counties]()
Bill Knopsnyder
Bill is one of our Technicians here at SERVPRO of Allegany & Garrett Counties. He has been with the company for five years.
Bill has worked on several projects during his time with the company, including fire restoration, demolition, water remediation and repair work.
Outside of work William enjoys shooting pool & playing video games.
![Sharon Knopsnyder, team member at SERVPRO of Allegany & Garrett Counties]()
Sharon Knopsnyder
Sharon is one of our Cleaning Technicians here at SERVPRO of Allegany & Garrett Counties. She has been a part of our family for eight years.
Some of Sharon's certifications include: Journeyman Fire & Smoke Restorer; Water Damage Restoration; Upholstery & Fabric Cleaning; Fire & Smoke Restoration; and Odor Control.
Outside of work, Sharon enjoys reading, listening to Oldies music, watching horror movies, dancing, and spending time with her two daughters, five grandchildren and two brothers.
![Dave Smith, team member at SERVPRO of Allegany & Garrett Counties]()
Dave Smith
Dave is our Carpenter on staff. With over 20 years in the industry, and eight of those with SERVPRO of Allegany & Garrett Counties.
His certifications include WRT and Commercial Drying. He is also a member of Local 1233 Residential Union Carpenters out of Pittsburgh, PA.
Outside of work Dave is a member of the Youngstown Volunteer Fire Department, where he currently holds the position of Captain. He is also the father of a beautiful daughter, and enjoys fishing (when time allows).
Some of Dave's recent projects include completing a 3 Unit rebuild from a water loss at a local resort, as well as a rebuild from a fire loss, for a single family home.
![Kay Bittinger, team member at SERVPRO of Allegany & Garrett Counties]()
Kay Bittinger
Kay is one of our Cleaning Technicians and has been a member of the SERVPRO of Allegany & Garrett Counties family for seven years.
Outside of work, Kay enjoys playing video games, spending time with her two daughters & three grandsons, as well as her two dogs. She is also an avid animal lover!
![Steve Bohatch, team member at SERVPRO of Allegany & Garrett Counties]()
Steve Bohatch
Steve has been a member of the SERVPRO of Allegany & Garrett Counties family for nine years now. He started working for us in 2010 part-time and moved to full-time in 2014.
He currently holds his WRT Certification through the IICRC.
Some of Steve's jobs that he has been present on include 10 large losses out of the Somerset area, including Hurricane Sandy.
What our
customers are saying
After our basement flooded, we contacted ServPro to perform mitigation. The company responded promptly, thoroughly, and took every effort to proceed professionally. They are a very experienced team, capable of advising accurately on many fronts. I highly recommend their services and staff.
Rick As you know, my family was in the process of selling our house. When the inspection came back, some items needed to be mitigated due to possible water intrusion or high humidity in my basement. I had a very short period to perform such services, so reaching out to your company, Servepro, was the best thing I did. When I reached out to Servepro, your team led by Daniel responded promptly and came over to my house to assess the situation. The estimates were sent to me in a timely manner, allowing me to make quick decisions. The work was scheduled and performed promptly, and I was kept informed of the next steps and the daily work schedule. This level of communication and efficiency was truly reassuring. I was very impressed by your and DJ’s professionalism in helping guide me through this process. There were numerous emails and telephone calls at all hours of the day and, honestly, on weekends, and everybody from Servpro treated me like I was their highest priority. I can't thank you enough, and for anybody reading this, Servpro is the company to call if you have a need.
Shortly after Christmas in 2022 we had a pipe freeze and break when it thawed at our Deepcreek second home. The water flowed for four days about 30,000 gallons. Many homes in Deepcreek had similar problems that year. Our insurance company recommended ServPro. They responded to my call the day I called. They had a crew out the next day even though it was a weekend. They pulled the carpet on Sunday to minimize the moisture in the house. The dry out was extensive since we had special flooring to support radiant heat. They worked diligently to dry out the structure and jumped through hoops to get storage PODS to move contents out of the house and a dumpster for demolition. Since so many homes were damaged in Garrett county MD that weekend due to the extreme cold weather (-20) the PODS and dumpsters were scarce. They did the demo and remediation efficiently. After the rebuild they were very responsive to unpack the POD and move the contents back into the house. I highly recommend ServePro and want to specially thank DJ and Tim.
Daniel Guy and his crew were at our home within 2 hours of our call. They took away all our worries, handled all the details regarding damage and loss and left us feeling grateful for their services. Look nowhere else, Servpro of Grantsville are THE go-to company for your issues. Thank you ALL for taking such good care of us.
These guys are excellent. I had a mold issue and called them. They have me a ton of free advice on a Friday night. I will use them for all future remediation needs.
What a wonderful company. They came in cleaned up and was gone. Recommend highly
The team did a very professional job! They took pictures of everything destroyed and provided me an electronic copy of all the photos so I could complete my insurance company's form which required details only I could supply. I would definitely use them again. The basement was restored to new condition with no hint of water damage.
The team over at SERVPRO is courteous and helpful, and really turned a bad situation into a positive for my family. Their attention to detail and ability to work with my insurance company made everything so much easier. I would recommend SERVRPRO of Garrett to anyone with a problem big or small. The team there is great !
About Us
Among the country roads and the busy buzz of nearby suburban and urban centers you'll find an authentic small town lifestyle. SERVPRO of Allegany & Garrett Counties strives to minimize the worry and stress that comes with any type of fire or water damage, and the disruption and chaos it can bring to your life. Here at SERVPRO, we will work closely with your insurance company to ensure that minimal disruption occurs, and to get your life back to normal as quickly as possible.
Surrounded by the highest free-falling waterfall, the largest fresh water lake and the highest point in Maryland, weather conditions are unpredictable year round. That's why here at SERVPRO of Allegany & Garrett Counties we are prepared for whatever situation may arise, and are here to serve you 24/7. From the early stages of mitigation through the end construction and clean up, we have a team of trained professionals that will work direction with you to tackle any unforeseen circumstance that may arise in the process to ensure that your home or business is fully restored.
As a locally owned and operated franchise, we are visible throughout the community at local events, parades, fairs and we also work closely with local fire departments, police departments and non-profit organizations.
Knowing that a disaster can occur in many situations, such as a fire, water damage, mold and sometimes even a biohazard, we are here to serve you 24/7 for any emergency. We strive to make your situation "Like it never even happened."