Call: (978) 374-8555
Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Haverhill / Newburyport
Our Google Reviews
(978) 374-8555
4.6
(56 reviews)
(978) 374-8555

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Quick Links:

Storm DamageSewage CleanupContents Packout & StorageWater Damage

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.
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Assess

We inspect, document, and plan your restoration.

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Mitigate

We act fast to stop damage and protect what matters most.

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Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?

When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
56 Reviews
4.6
Leave Us A Review
Julie carey
6 months ago

Recently I had a sewer main backup which did significant damage to my basement. After the problem was fixed, I contacted Servpro of Haverhill. They were outstanding from the beginning to the end. Servpro worked with me assessing the damage and what needed to be done. The cleanup was done promptly and the team that was sent to my home was outstanding. They did an excellent job of cleaning the basement and also kept in touch with any questions or concerns. I would not hesitate to contact them if ever needed in the future. Thank you!!!

Ryan Dempsey
over 1 year ago

Chris, Nick, Jheremy, Wander, and Keagan did an outstanding job with our remediation work in the basement after the furnace leak caused water and mold damage. They were timely, professional, knowledgeable, and extremely helpful during this stressful time, making the process much easier to manage. I truly appreciate their assistance and support and will definitely use Servpro again in the future if needed.

Chris Friberg
over 1 year ago

Great experience. All techs were professional; they came quickly to assess water damage, dry, treat and remove debris. Bobby, the lead tech on the crew was particularly knowledgeable and responsible for clean, neat work in their sealed environment. Both the project mgr Chris and estimator Nick were very responsive and available for questions. I would highly recommend.

Arthur Gosselin
over 1 year ago

A Truly Exceptional Experience with SERVPRO Our home was devastated by a fire, and we found ourselves facing the daunting task of rebuilding. From start to finish, SERVPRO has been nothing short of outstanding. The professionalism, expertise, and genuine care shown by their team made what could have been a stressful, overwhelming process much more manageable. A special thank you to Noel Torrissi, the construction manager, who coordinated the entire rebuild seamlessly. His attention to detail and excellent communication made all the difference. We were continuously impressed with the skill and craftsmanship of everyone involved—from the carpenters to the painters and beyond. Each person played a crucial role in bringing our home back to life. Thanks to SERVPRO, we are finally back in our beautiful, restored home. We are deeply grateful for their hard work, dedication, and the incredible customer care we received throughout the entire process. Without a doubt, we would recommend SERVPRO to anyone in need of their services.

Dempsey
almost 2 years ago

We recently called SERVPRO to remediate a moisture issue that had the potential for fungal growth in our unit. Wanting to stay ahead of any negative outcome, we acted immediately, and we couldn’t be happier with the service. From the initial quote to the completion of the work, everything was handled professionally and efficiently. Within a week, the team came out, quarantined, treated the area, and cleaned up the site—all in a very timely manner. The crew was not only fast but also friendly, taking the time to answer any questions we had. We appreciated the site supervisor coming out to check in and ensure everything was going smoothly, showing a level of care that you don’t always see. When we had a billing question, it was addressed promptly and professionally, making the entire experience seamless. For anyone hesitant about reaching out to SERVPRO, we highly recommend giving them a call. Their process from start to finish is straightforward, and you can trust that you’ll be well taken care of.

Info Account
about 2 years ago

I would highly recommend and use Servpro in the future. Nicholas was our Estimator and Bobby & Jason were our technicians. They were all fantastic! They were punctual, polite and very professional.

Gene Reynolds
about 2 years ago

The Servpro team from the Haverhill/Newburyport outlet were outstanding. Jason, Bobby, and Yeimi were complete professionals during the entire process. They explained exactly what they were doing and what to expect each step of the way. The project manager Chris visited our home each day to check in on the team for quality control. Most impressive and valuable part of the experience was how closely worked with the insurance company. We really felt they were ONE integrated team constantly in communication with each other. In the beginning we were very nervous about the project due to the large amount of water damage in the bathroom and garage ceiling. By the time the project was over, me and my wife could not be more happier about the outcome. The team and Chris did an outstanding job making us feel comfortable. I highly recommend this high functioning team.

JT Mouradian
about 2 years ago

Bobby and Justin came out to my house and were professional and experienced. They left my house neat and tidy after the work and were always ready to help answer my questions. If anyone reading this needs help with a situation like I had (pipe fails in the wall…) I recommend this team! Thanks also to Nicholas and Chris for helping to line this all up! Prompt, timely, neat, and professional!!!

Maria Luisa Montero
over 2 years ago

It was a very good experience working with SERVPRO. The whole crew was awesome! They were very dedicated to the work they did.Alex and Chris were alway available and ready to answer any questions that I might have.

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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SERVPRO of Haverhill / Newburyport
211 Broadway
Haverhill, MA 01832
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