SERVPRO of Lawrence / Ottawa

Ralph and Chance were fantastic.

Chance and James were on site the following morning a sump pump failed. Did great work getting the basement dried out in a few days and gave a report on progress each day. Would recommend.

Our water service line blew underneath our house. It was pumping 155 gal of water an hour into our home, Destroyed alot! Chance and Ralph came in they were very professional, Informational, and courteous to all of our belongings, kids, and even our dogs, they got right to work got the mess cleaned up, got fans going dehumidifiers to get the house dried out. They came back and checked moisture levels in the house and walls, checked for mold spores (as our youngest has bad asthma) to make sure he (our son) and the rest of us would have no issues. They were very thorough and a pleasure to work with, I definitely reccomend this company if you want it done right. They have great communication and show up on time everytime even at the drop of a hat...Thanks Guys very happy with everything!

Chance, Ralph, and Pete came to our house after a bathroom toilet ran over for hours. The quickly started the drying process. After ascertaining the damage, they quickly brought their equipment (4 dehumidifiers and 9 fans) spread throughout the affected areas. And they didn’t leave us hanging for the weekend! Chance came Saturday and Sunday to check the drying process. Finally arriving at the desired levels on Tuesday, saving us from major renovation, they removed their equipment and it’s ready for patching and painting; then some new flooring. Believe me the alternative could have been much worse and much more expensive! Thanks fellows!

Very professional. On time every day. They came the same day they were called.

Pete and Bob and their team were AMAZING! They helped us navigate the process of an apartment fire better than the claims adjuster with our insurance company! Highly recommend. I hope we never need their services again, but if we do, we will call Pete first!

Outstanding service from start to finish. Pete’s crew, Chance, Dakota and Ralph, were professional and respectful. They explained every step of the process! They arrived on time and did an excellent job removing water, drying the affected areas and helping prevent further damage. Highly recommend!

We had a pipe burst in our house which flooded the entire ground level. Chance from ServPro was incredibly kind and answered all of my questions, even though it delayed his work. He was thoughtful in communicating what they needed to do and when and never got impatient with me. We appreciate Chance!