Meet Our Team
Here to Help® 24/7
SERVPRO of Downtown Indianapolis / Team Miller
Michael Parsons
Michael Parsons has been working with SERVPRO®; Team Miller since 2024 and is currently the General Manager of the Indianapolis, IN office. In his role, he oversees all aspects of the business including strategic planning, daily operations, financial performance, staff management, and goal driving. Michael holds IICRC Certifications for AMRT, ASD, WRT, and MRS. Michael’s favorite part about working with SERVPRO is listening to and sharing stories with his coworkers and customers. In his free time, he enjoys backpacking, camping, fishing, and generally spending time outdoors.
Kim Cousineau
Kim Cousineau has been working with SERVPRO®; Team Miller since 2017 and is currently in National Sales and Marketing. In her role, she partners with insurance adjusters and carriers to strengthen relationships, drive referrals, and ensure a smooth claims process. Kim’s favorite part about working with SERVPRO is meeting all of the clients and colleagues she’s met through her time at the company. In her free time, she enjoys cooking, gardening, gym workouts, cycling through cities, and spending time with her friends and family.
Larry Peterson
Larry Peterson has been working with SERVPRO®; Team Miller since 2024 and is currently in Regional Sales and Marketing. In his role, he is a brand ambassador for SERVPRO and services local insurance agencies, property management companies, schools, healthcare facilities, and other community businesses in the Indianapolis area. Larry’s favorite part about working with SERVPRO is representing the SERVPRO brand. In his free time, he enjoys collecting vinyl records and exercising.
Jason Ingram
Jason Ingram has been working with SERVPRO®; Team Miller since 2024 and is currently a Reconstruction Project Manager in the Indianapolis, IN office. In his role, he manages both residential and commercial reconstruction projects throughout Indianapolis and its surrounding areas. Jason’s favorite part about working with SERVPRO is the team organization and access to large loss resources like the Disaster Recovery Team. In his free time, he enjoys ATVing, eating, and watching sports.
Bizzy Wilson
Bizzy Wilson has been working with SERVPRO®; Team Miller since 2024 and is currently a Mitigation Project Manager in the Indianapolis, IN office. In her role, she manages estimating, communicating with customers, and coordinates crews and all aspects of water damage losses throughout Indianapolis and its surrounding areas. Bizzy holds IICRC Certifications for WRT, FSRT, TCST, and has certifications with forklift and boom operations. Bizzy’s favorite part about working with SERVPRO is client relations and teaching her crews. In her free time, she enjoys racing, riding her motorcycle, skating, hiking, traveling and sports.
Patrice Dishaw
Patrice Dishaw has been working with SERVPRO®; Team Miller since 2002 and is currently the Senior TPA and MUO Development Manager for all of our offices. In her role, she oversees all TPA leads, develops relationships with TPAs, and trains and develops training for all office locations operated within Team Miller. Patrice’s favorite part about working with SERVPRO is helping teammates grow within their role in our organization. In her free time, she enjoys golfing, crafting, cooking, reading, and entertaining her friends and family.
Michelle Gricar
Michelle Gricar has been working with SERVPRO®; Team Miller since 2006 and is currently the Human Resources Manager for all of our offices. In her role, she performs all human resource responsibilities as it relates to hiring, onboarding, and retaining employees. Michelle’s favorite part about working with SERVPRO is helping people when they need it. In her free time, she enjoys spending time with her family and friends.
Kari Peckham
Kari Peckham has been working with SERVPRO®; Team Miller since 2025 and is currently the Human Resources Assistant for all of our offices. In her role, she provides support to the Human Resources Manager. Kari’s favorite part about working with SERVPRO is working for a company with a family atmosphere. In her free time, she enjoys riding horses, coaching the high school equestrian team, watching football, and going for walks.
What our
customers are saying
Great and timely service from start to finish. Special shoutout to Todd, Matt, Robert, Jennifer, Heather, Pedro, and Jeremiah for your hard work and friendliness! Thanks to all!
Great place.
Tyree was great! He came to our house quickly and explained everything and walked us through the process! He made this horrible situation much easier.
Was very impressed with our first visit. Jennifer and Pedro were both very professional and thorough, answering all our questions. Would highly recommend.
Matt, Rob, and Pedro were top notch, easy to work with, and got the job done right! Had a pipe burst that caused some water damage in the basement. These guys really knew what they were doing. I highly recommend them as you find yourself in a similar situation.
Robert M. and his crew did an awesome job in a very stressful situation. Their communication and professionalism were top notch. I would definitely use SERVPRO again! Thank you for being great!!
Basement recently needed some work done due to water and Jermiah and Pedro came out and evaluated what needed to be done quickly and efficiently. They took up the floor in my basement office and checked the equipment as needed. Very courteous and responsive to questions.
Very responsive after my aunt fell and broke the toilet and flooded the condo. Was on site with two hours. Thanks for all you have done for her.
Terrific team that was very efficient and detail oriented. They would be my first call should we ever need them again. Our crew chief was Robert and techs were Jeremiah and Pedro. Terrific all around.
About Us
Randy Miller started his first Michigan SERVPRO® location in 1996 in Genesee County and expanded into Saginaw in 1997. Since then, Randy has grown, acquired, and sold multiple territories. SERVPRO Team Miller is proud to hold service locations throughout the states of Michigan, Indiana, Illinois, and Florida.
SERVPRO Team Miller has been ranked in the top 10 for the past 20+ years, including top producer twice. As one of SERVPRO’s prestigious Extreme Team franchises, Team Miller provides support to other franchises — primarily on commercial losses. The SERVPRO Team Miller Disaster Recovery Team has the resources to travel the country for catastrophic events such as floods, tornadoes, and hurricanes.
SERVPRO Team Miller offers many services beyond the fire and water cleanup and restoration services such as abatement, commercial cleaning, disaster preparedness consulting and training, maintenance, relocation and reconstruction services, disinfection and sanitization, and much more.
We continue to grow and improve due to our team consistently proving they are the best of the best. We are beyond grateful to our local communities who have played a large role in our accomplishments. Without their trust in our services and the SERVPRO brand, we would not have earned this recognition or have the opportunity to help those in need.
