Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties
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(219) 779-7577
4.7
(40 reviews)

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.

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Assess

We inspect, document, and plan your restoration.

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Mitigate

We act fast to stop damage and protect what matters most.

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Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?


When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
40 Reviews
4.7
Leave Us A Review
Karen Fauser
about 1 month ago

I want to give a shout out to Kayla at ServPro for the great work she does behind the scenes. She has been so helpful during all my calls, getting me to the right people and trying to help solve my problem. Also a special thank you to Angie for helping me with all this too and making sure I got helped. ServPro goes to bat for their customers!

Sonia Malo-Alvarez
about 2 months ago

SERVPRO went above and beyond for us during a very stressful day of flooding. They responded quickly despite the heavy storms and were great about staying in touch so we always knew what was happening. The team explained every step of the cleanup and water‑removal process in clear, simple language and made sure future damage would be prevented. What really stood out was how supportive they were in helping us navigate some challenging communication with our insurance company. They were patient, approachable, and truly cared about making the situation easier for us. We’re very grateful for their professionalism and kindness. Highly recommend.

Maryellen Steffe
3 months ago

Our sump pump went out and the backup pump didn't work. Result--a flooded basement. I called SERVPRO Monday night, they responded early Tuesday and were at our home to do an estimate by 9:30 AM. Their crew showed up at 9:00AM Wednesday. Kudos especially to Brian Barnes and Josh.They had a fantastic work ethic and we're very kind and considerate. Those two gentlemen were very professional and did a fabulous job. We were so pleased. Thank you SERVPRO.

Ron Gelatka
4 months ago

The crew of Cody,Jose,Joshua did a great job. They refused to accept a monetary thankyou. Thanks

Lori Lynn
7 months ago

Had a wonderful experience with Servpro! Thea called me back and was very thorough, but most of all kind and helpful. She walked me through the process. Nobody wants mold in their home, however if you have mold SERVPRO of Benton, Jasper, Newton & Southern Lake Counties are the ones to call. Thank you Thea!

Dawn Maciejewski
11 months ago

I recommend servpro in the future. Cody was our service person. He had lots of knowledge and tools to properly assess our water damage and remove the bad areas. He was professional and explained the situation and answereed our questions. Response was quick, same day. Thea was our work coordinator, she was great communicating the process and did the insurance forms for us.

Sue Blue
over 1 year ago

I can’t say enough good things about this company. I had an emergency clean up needed after a basement flood. From the very beginning, starting with Thea and her coordinating with Joe, the job was handled quickly and professionally. I relied on both of these individuals for advice and was not disappointed. They went above and beyond to make sure I was satisfied. Top notch employees make for a successful company!

Haley Webb
about 2 years ago

If I could leave more than 5 stars I would. We had a septic overflow in our basement and when we needed immediate help, Servpro was out to our house within a few hours. The Servpro crew were kind, prompt, efficient, and professional. Rob, Junior, and Stanford were the initial group that came out to look at our situation and put us at ease that they would get us put back together quickly and easily. The day of cleanup, Junior, Stanford, and Cody were again very kind and had our basement smelling and looking better than ever. They left equipment behind to dry and dehumidify the basement and prevent any future moisture problems. When they returned two days later to pick up the equipment, Cody and Angel were so kind and even chatted with me for a while before heading on to their next job. This kind of situation is something no one ever wants to go through. But it’s comforting to know that Servpro are a company that’s interested in helping people and treating their customers well. Thank you so much everyone!

Alison Petrovich
almost 4 years ago

Servpro did an excellent job for my business. I had fire damaged equipment and they came in immediately to get my equipment cleaned up and back to working order. Price for service was also very reasonable. I’d recommend Servpro for any unexpected clean up job.

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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