Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Gurnee
Our Google Reviews
(847) 838-2954
4.7
(236 reviews)

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.

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Assess

We inspect, document, and plan your restoration.

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Mitigate

We act fast to stop damage and protect what matters most.

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Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?


When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
236 Reviews
4.7
Leave Us A Review
Jordan Calta
20 days ago

Arturo with the mitigation team and Jeremy with the reconstruction team did a fantastic job getting my basement back together after a failed sump pump. They both communicated well, used professional equipment and got my basement back to how it was looking before in no time. They worked hard and now I am able to enjoy it again. I would highly recommend Servpro especially Jermey and Arturo!

Lindsay P.
about 2 months ago

We have used ServPro of Gurnee several times for water damage in our new home and have been so impressed every time, cannot recommend them highly enough in an emergency. John, Arturo, Jhon B and Lino all had high levels of professionalism and were so careful with our house. I was nervous with it being new but they took every precaution and got it back to its original state without damage! They did not oversell us but also gave me confidence there wouldn’t be any lasting impact. The office was also great to work with and so accessible. I feel so fortunate to have found this company!

Kevin Suddick
about 2 months ago

All of the crews did a very good job, Coco and Eli did a wonderful job doing the final cleanup. Would highly recommend

Ro Do
3 months ago

They say everything happens for a reason, and I wonder if the reason we had a kitchen fire was so I could experience the excellent service I got from the ServPro cleaning crew. Starting with Everardo, the crew captain, and all the crew: Julio, Brandon, Coco, Issac, Lino, Arturo, and John B ( I hope I didn't miss anyone). They had the highest work ethic, were polite, and energentic throught the 6 days they worked at our house. It can be unsettling to have strangers in your home, cleaning each and every item that has smoke damage, washing your clothes and packing your belongings to be taken to their facility for cleaning; but because of their professionalism I knew I could trust them. Even my little dogs liked them, and they are particular! I would definately recommend the crew from the Gurnee office to anyone who needs restoration work. They are all invited back for some homemade Horchata once my kitchen restoration is complete!

Carolyn
5 months ago

When life throws you lemons make lemon poundcake 🍋 Thank you to: Young John, Tanner, Isaac Jr, Old Man John, Kyle, and all the other nice men that did my mitigation service. You guys were a true blessing. And to the efficient dispatcher "thank you for getting that call out promptly!" Excellent customer service!!!

William Sweetnam
5 months ago

⭐️⭐️⭐️⭐️⭐️ Outstanding service from Servpro during our water remediation. The crew was professional, responsive, and incredibly thorough from start to finish. Huge thanks to Julio, Brandon, Manuel, Tanner, Deanna, and Betza for their hard work, clear communication, and care for our home. They made a stressful situation much easier and delivered excellent results. Highly recommend Servpro!

Terri Chevalier
6 months ago

I highly recommend ServePro of Gurnee. They did a fantastic job of cleaning my basement floors after having drainage installed. They were professional, kind, and extremely thorough.

Mario Vargas-Justo
7 months ago

Ivette and I are beyond happy with our new kitchen! Jenny, Cody, Jeremy, Eli, Bob were awesome. Jenny's communication was excellent. Cody coming out and checking out everything to summit to State Farm. Glad he was very detail oriented because we were missing some cabinets and I didn't know, which could of cost me down the road. Jeremy has this personality that makes it feel you've known him for some time, excellent communication skills as well, overall great guy! Eli and bob were very friendly and obviously knew what they were doing. Any issue that came up Jeremy was on it. Overall Satisfied with Servpro.

Renee Young
7 months ago

Want to send thanks to Kyle, Julio, John R, Arturo, Brandon and John B for being the calm in the storm of a kitchen mess. Thanks for the exceptional professionalism and kindness!

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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