We recently found ourselves in a difficult situation with our rental property, which was left with severe odor and mold issues on the subfloors. Because the damage was caused by long-term neglect, we were unable to file a homeowner's insurance claim. Servpro stepped in and handled the scoping for the remediation thoroughly. The team was incredibly patient with our numerous inquiries and quickly adjusted our estimate multiple times to provide an affordable yet comprehensive mitigation plan. Because the estimates were clearly itemized for every task—from demolition to remediation—we were able to efficiently separate and prioritize the work, which significantly helped us manage costs. Michael was absolutely wonderful to work with from the very beginning. He was clear and concise about exactly what needed to be done. His calm demeanor, professionalism, and timely communication throughout the entire process gave us much-needed peace of mind during a very stressful time. He went above and beyond, running the HEPA purifier for over five days to ensure the air was completely clear of contaminants and allowing extra time for the Ozone treatment where it was needed most. We can now move forward with the restoration process knowing the property is safe. We cannot express our gratitude enough and are so thankful for this wonderful team.
