Michael R. & Shelby J. Kilpatrick
Michael R. & Shelby J. Kilpatrick
Owners of SERVPRO of Moscow, Lewiston

Meet Our Team

All it takes is one call to SERVPRO of Moscow, Lewiston. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays

Here to Help® 24/7

SERVPRO of Moscow, Lewiston
Our Google Reviews
(208) 813-1112
4.5
(35 reviews)
Meet our Team. Here to Help 24/7
  • SERVPRO of Moscow, Lewiston Staff, team member at SERVPRO of Moscow, Lewiston

    SERVPRO of Moscow, Lewiston Staff

    Meet our highly-trained team of certified professionals at SERVPRO of Moscow, Lewiston. With advanced training, they're ready to respond—every day, any time—to restore your property.

  • Stephen Eckmann, team member at SERVPRO of Moscow, Lewiston

    Stephen Eckmann

    Stephen Eckmann (Leadership Team) serves as the Executive Director of Sales and Marketing for SERVPRO Team Kilpatrick, bringing a strong focus on relationship-building, strategic growth, and customer service excellence throughout the communities his team serves. With a passion for helping businesses and property owners recover from unexpected disasters, Stephen works closely with commercial clients, property managers, healthcare facilities, and community organizations to provide responsive restoration and mitigation solutions.

    Stephen is committed to building long-term partnerships through professionalism, communication, and dependable service. He actively represents SERVPRO Team Kilpatrick within industry associations and networking organizations, helping connect clients with resources that protect their properties and operations when emergencies occur.

    Known for his hands-on approach and dedication to client satisfaction, Stephen takes pride in helping customers navigate challenging situations while ensuring they receive the highest level of support from the SERVPRO team.

What our
customers are saying

We recently found ourselves in a difficult situation with our rental property, which was left with severe odor and mold issues on the subfloors. Because the damage was caused by long-term neglect, we were unable to file a homeowner's insurance claim. Servpro stepped in and handled the scoping for the remediation thoroughly. The team was incredibly patient with our numerous inquiries and quickly adjusted our estimate multiple times to provide an affordable yet comprehensive mitigation plan. Because the estimates were clearly itemized for every task—from demolition to remediation—we were able to efficiently separate and prioritize the work, which significantly helped us manage costs. Michael was absolutely wonderful to work with from the very beginning. He was clear and concise about exactly what needed to be done. His calm demeanor, professionalism, and timely communication throughout the entire process gave us much-needed peace of mind during a very stressful time. He went above and beyond, running the HEPA purifier for over five days to ensure the air was completely clear of contaminants and allowing extra time for the Ozone treatment where it was needed most. We can now move forward with the restoration process knowing the property is safe. We cannot express our gratitude enough and are so thankful for this wonderful team.

Aruna Velpuri

You hope to never need them. But when you do, I would highly recommend. 5 stars all around.

Tom Jenkins

They came in and did quick remedy repairs to our roof that collapsed during a wind/rain storm! Really helped mitigate any concerns and issues and were great with communicating throughout the entire process.

Esiah Kane

I had to call ServPro from Moscow to come out for some water damage to a bedroom basement. The most friendly and professional guys showed up....thanks to Elijah & Wyatt. They had dehumidifiers going and cleaning up in no time. I can't thank them enough for the great service and were right on time also!!

Timothy St. John

We've had ServPro out for two separate kills remediation projects, and they've delivered in both results and customer service. Michael came out for our assessment and Zach came out for remediation, and both men were great about walking me through best course of action, the steps necessary, and getting the work done. Hopefully we won't need to call them again, but they're our first choice if we do.

Janice Aylward

The best job and very respectful Zach I would request and refer you to others 100% well done and very happy with you guys and thank you for answering all questions

Matthew

Fast service after a house fire, amazing communication throughout the process. Answered all the questions we had. Thank you for you prompt professional and timely services

Cheri Dehague

Had much easier time with Jordan Hines and his team than with the team out of Spokane

Wil Blanchard

Jordan Hines at SERVPRO of Moscow has been a huge help. As a Property Manager, I really value vendors who communicate well, move quickly, and make the process easier, and Jordan did exactly that. He was professional, responsive, and very helpful throughout the entire process. Really appreciate all of his support — highly recommend working with him and the SERVPRO of Moscow team.

Zach Chandler
Variant served: ControlVariant served: Test