Storm Damage Repair Services

I have a ranch with 7 homes in Kenwood, California and the fires in Northern California impacted us in October 2017. Fortunately, we were spared from the destruction; however, the houses did have smoke damage. At the recommendation of my insurance company (Travelers) I contacted SERVPRO immediately after our evacuation. I received a call from Alex Isaacson on Thursday and he and his brother Christian visited my ranch on Friday. Alex contacted my adjuster while he was here and we discussed his assessment of the houses and received approval to proceed with cleaning the houses. When my insurance adjuster arrived the following Tuesday, Alex joined us to walk the property. By this time several of the interior of the houses were complete. I have tenants and they were anxious to move back; however, I did not feel comfortable until the houses were cleaned due to the smoke damage. Alex and his team were absolutely great and they did an amazing job. The team not only provided great service, they understood the stress of natural disasters and were very empathetic. While we were fortunate to escape this tragedy with just wind, smoke damage it was an extremely stressful ordeal. Alex Isaacson (SERVPRO) was responsive and enabled us to return to our homes shortly after the evacuation orders were lifted. I cannot begin to tell you how much I appreciate having someone as responsive, responsible, capable, courteous and empathetic to deal with as Alex Isaacson. I have recommended SERVPRO to many people and will continue to recommend your company in the future. When a natural disaster hits your teams must leave their families for an extended period of time to assist those impacted by the disaster. (Alex’s team came from Idaho.) Their sacrifice is greatly appreciated by all.

Sincerely, Judy Thomas

Your team was very good to work with. Thank you for all of your help!

Awesome experience! Our house flooded and they came to our house within a few hours of contacting them. The crew was very professional and went above and beyond to make sure we understood the process. I highly recommend SERVPRO for any disaster cleanup and restoration needs.

Mike and Denver were exceptional! We had a water leak that saturated drywall and carpet in our home. They explained the process and detail of clean-up and remediation and were very upfront and communicative. I strongly recommend calling SERVPRO first.

Layton, Denver, and Michael made a terrible situation bearable. Michael and Denver kept us laughing and really helped with the emotional side of everything. I was ready to cry so many times and I never did solely because of these wonderful men. It felt like family friends came over to help us out.

Had water damage from previous owner and couldn't install our new French doors. After investigation, it turned out to be a bigger issue. Our Insurance suggested SERVPRO. Ashley showed up and saved the day! (She is VERY good at what she does). She put together a bid and worked with our insurance agency to get a quick approval. Steve ran the site by juggling all of the contractors out to Mountain Home to work on our house. We now have the French doors installed and are very pleased with all the work that was done on our house.
I would suggest SERVPRO to anybody and will use them again if I need to (for the sake of insurance, I hope we don't).

It was nice meeting you today.  We had a great experience with SERVPRO this summer.  While selling our house, the buyer’s home inspector found a bit of water in the crawl space.  Being pretty unscrupulous, he told the buyers that they HAD to have some Ness guy look at it.  Ness immediately said our 15-year-old house on a hill in a desert state needed a sump pump, which Ness conveniently could sell us.  I called a friend in the insurance business for the names of REPUTABLE companies, and SERVPRO was one.  We worked with Andrew, who came out and spent far more time looking than the home inspector did, told us there really wasn’t a problem, but at our request provided a quote for cleanup—but ONLY because we asked, as you guys aren’t in the habit of selling customers things they don’t need.  Unfortunately, our first time homebuyers were quite gullible, so they insisted on the Ness option, but since their home inspector missed some very obvious things we had assumed would be included in the sale, we finally agreed.   Andrew even provided us the information about industry standards to try to help us. 

We had to go with the dishonest people for that particular transaction, but I know who we’ll call when we actually have a legitimate problem.

William Mitchell was excellent to work with! I would clone William Mitchell.