Meet Our Team

Brandon Carraway is an Owner at SERVPRO of Columbus. He is the oldest son of our founding owner and has been working with the company full time since 1997 when he graduated from Jordan High School. Brandon is IICRC certified and in 2008 received his General Contractors License in the State of Georgia. He enjoys tournament fishing as well as hunting all types of game.

Crystal Carraway is the Office Manager at SERVPRO of Columbus. She has been with SERVPRO of Columbus since 2009. She received her Bachelor Degree in Business Administration in 2005 from Columbus State University. Crystal was born and raised in Columbus and graduated from Shaw High School. She is IICRC certified in WRT, OCT , HST and TCST. She enjoys spending time with her husband (Brandon) and their two daughters.

Hagan Carraway is a Project Manager with SERVPRO of Columbus. He is the son of our owner Dennis so he has many years of experience in the restoration industry. He is certified with IICRC in Fire & Smoke restoration. He has also completed certification for Crime and Trauma Scene Bio-Recovery as well as having his contractors license for the State of Georgia.

Casey Roberts is the Operations Manager for SERVPRO of Columbus. Casey has been with SERVPRO over 10 years; She came to SERVPRO of Columbus from another SERVPRO franchise in 2014. She has completed our rigorous SERVPRO Employee Certification Program and is IICRC certified WRT, FSRT and CoreLogic Level 1 Training.

Brandy Green is the Accounting Clerk at SERVPRO of Columbus. Brandy has been with us since 2014. Her extensive knowledge of accounting principles has been an asset to our company. Outside of work she spends time with her teenage son and family.

Rex is the Warehouse Manager here at SERVPRO of Columbus. He began working with us in February of 2017. Rex has over seven years experience in this industry. Rex holds certifications through IICRC and SERVPRO. Rex also retired from the US ARMY after serving for 5.5 years. In his free time, he likes to build furniture and spend time with his wife, children and grandkids.

Emily is a Estimator at SERVPRO of Columbus, where she is known for her dedicated work ethic and exception attention to detail. She takes pride in creating accurate, thorough estimates while helping ensure each project gets off to the best possible start. Emily is committed to providing outstanding service and helping customers navigate the restoration process with confidence.

Outside of work, Emily is happily married and enjoy spending time with her husband and son. Family is at the heart of everything she does, and she brings that same level of care, dedication, and reliability to every customer she serves.

Lindsey is our Construction Admin. She has been with SERVPRO of Columbus since 2021 with many years of customer service under her belt she enjoys the work she does here at SERVPRO and the great people she works with. When Lindsey is not at work she loves to spend time with her family creating memories.

Shannon Smith is the Construction Coordinator SERVPRO of Columbus. She graduated from Columbus Tech in 2000 with an Associates degree in Business. She is a mother of two and has one granddaughter. Shannon loves spending time with her children and family. She enjoys gardening and flowers as well as watching the Braves play with her son, Jagger.

Will is in our Reconstruction Department as a Project Manager at SERVPRO of Columbus with over five years of experience in the construction industry. He is dedicated to delivering organized, high-quality reconstruction services from start to finish.

Josh Hartin is a Lead Commercial Technician here at SERVPRO of Columbus. He has been with us since July 2021. Josh, comes with 20 plus years of construction experience and restoration experience. When Josh is not working he is spending time with his children. Josh is also certified in IICRC WRT, Commercial Management Program, and SERVPRO U training courses.

Scott is a Water Technician at SERVPRO of Columbus, bringing a strong work ethic, leadership, and dedication to every job. After proudly serving 28 years in the United States Army, Scott retired from military service and transitioned his commitment to helping others into the restoration industry. His discipline, attention to detail, and calm approach make him a valuable member of the SERVPRO team.

Scott is committed to helping customers during some of their most challenging times, ensuring every restoration project is handled with professionalism, care and efficiency. His years of service and passion for helping others continue to make a positive impact both on the job and in the community.

Jay James is a Water Technician at SERVPRO of Columbus with four years of experience within the SERVPRO franchise system. During his time in the restoration industry, he has developed extensive knowledge in water damage mitigation, emergency response, and property restoration. Jay is dedicated to providing quality workmanship and helping customers through the restoration process with professionalism and care.

Known for his strong work ethic and dependable attitude, Jay takes pride in responding quickly to emergencies and ensuring every job is completed thoroughly and efficiently. His experience and commitment to excellent customer service make him a valued member of the SERVPRO of Columbus team.

Candice Wenthe is a Restoration Technician on our Fire & Contents Crew at SERVPRO of Columbus. Candice, has been with our office since 2024. Candice has completed our SERVPRO U Training.

Sha'Kera Collins is a Restoration Technician in our Fire division at SERVPRO of Columbus. Sha'Kera has been with our office since September 2025 and is working on her SERVPRO U training and hands on training. Sha'Kera has several years of experiences in the moving industry. In her free time she is with her children and creating memories with them.

Nicole is the SMR at SERVPRO of Columbus. She has 15+ years of experience in customer service and 5+ years in marketing. Nicole has been with our franchise since February of 2025. She is the mother of four boys and 1 grandson. In her free time you will find her at their sporting events and spending time with her family.