Meet Our Team

Owner/President - Josh is one of the owners here at SERVPRO and a key part of what makes our franchise run strong. While he tends to keep a low profile, Josh plays an essential role behind the scenes, overseeing business operations, supporting the team, and helping to make sure everything runs as smoothly as possible.

He brings a steady, thoughtful approach to leadership, and is deeply committed to creating a work environment where people feel supported and equipped to do great work. His behind-the-scenes efforts help ensure that our crews can show up ready to respond when it matters most.

Josh is proud to be part of a locally owned and operated business that helps people recover from unexpected damage. And even more proud of the team who shows up every day to make that possible.

Owner/VP of Marketing - April, a proud alumna of the University of Miami and a devoted member of the Miami Hurricanes alumni community, brings a wealth of experience and expertise to our team at SERVPRO^®;.

Her journey in the professional world began with Comcast Cable in Fort Lauderdale, where she honed her skills and laid the foundation for her career. April's career path led her to the bustling streets of New York City, where she harnessed her Sales and Marketing talents at National Cable Communications (NCC). There, she specialized in crafting customized advertising campaigns for major cable television providers, leaving a mark in the industry.

In 2005, April returned to her Florida roots, accepting a pivotal role with Comcast Cable in West Palm Beach. Her responsibilities spanned a wide spectrum, including election-related sales and coordination with national and regional advertising agencies across the nation. This experience allowed her to develop a deep understanding of customer needs and strategic partnerships.

Today, April, alongside our dedicated SERVPRO team, stands ready to serve our South Florida community 24/7, 365 days a year. With a commitment to excellence and a passion for helping others recover from water, fire, and storm damage, April embodies the core values that define our mission at SERVPRO.

Owner/President - Meet Mike, the dedicated owner of SERVPRO franchises, proudly serving the South Florida community since 2014. With a commitment to excellence and a passion for helping others, Mike and his team understand the challenges that come with water or fire damage events and the disruption they bring to your life.

Our mission is simple: to minimize the impact on your daily routine and facilitate a swift recovery. Specializing in the restoration and cleanup of both residential and commercial properties after fire, smoke, water, or storm damage, Mike's team consists of highly trained and certified technicians. They're also experts in mold and mildew remediation for businesses and homes in the Fort Lauderdale areas.

Beyond our professional expertise, Mike's family is an integral part of the South Florida community. His wife, April, and their three children actively engage in local school activities and youth sports programs, fostering strong connections with their neighbors and friends.

When you need guidance and assistance with storm, water, fire, or mold cleanup and restoration, trust Mike and his team at SERVPRO. We're here to lend a helping hand and ensure that your property is restored to its best condition, allowing you to get back to what matters most.

Carolina keeps our internal systems running smoothly and our team is supported behind the scenes. As Vice President of Admin Operations, she oversees the administrative side of the business, from process development and training to compliance and team coordination.

With a strong background in leadership and organization, Carolina helps create the structure that allows our team to work efficiently and effectively. She’s deeply involved in streamlining workflows, solving problems, and making sure everyone has what they need to succeed.

Carolina brings a thoughtful, people-first approach to her work and plays a big role in shaping the culture and stability of our franchise.

Frank, our Vice President of Operations at SERVPRO^®;. With two decades of experience in the restoration industry, Frank's expertise spans water damage, fire damage, mold remediation, and reconstruction services.

Frank's journey within SERVPRO exemplifies his dedication to growth. He's climbed the ranks, starting as a Crew Chief, and now serving as Vice President of Operations. Under his leadership, our SERVPRO team has expanded to nine locations across Florida, becoming the largest SERVPRO branch in South Florida.

Frank's commitment to honesty, loyalty, and exceptional customer service has been instrumental in the company's success. He has cultivated relationships with clients, mentored managers, and implemented innovative policies.

Today, Frank remains unwavering in his mission to help individuals and businesses recover from unexpected disasters, making SERVPRO the trusted choice for restoration services.

Joe focuses on building strong relationships with our clients and making sure they get the support they need when it matters most. As Account Manager, he works closely with property managers, insurance professionals, and local businesses to provide guidance before, during, and after a loss.

Joe brings a dependable, solutions-focused approach to every interaction. He’s known for being responsive, easy to work with, and always ready to help clients navigate the restoration process with confidence.

Whether it’s setting up an Emergency Ready Profile or checking in on a current job, Joe is a trusted point of contact and a key part of how we serve our community.

As the Director of Construction Operations for SERVPRO of Winter Haven, Dan Coen is a key figure in the restoration of properties across Winter Haven, Lake Alfred, and the broader Polk County area. He meticulously manages all reconstruction projects, from initial assessment to final completion, ensuring that every home and business is rebuilt with integrity and precision after experiencing damage. Dan's expertise is vital for effective recovery.

Dan brings a deep understanding of Central Florida's specific needs, including extensive experience with storm damage, water intrusion, and mold remediation common in the region. His dedication to excellence helps the Winter Haven community rebound stronger, providing durable and high-quality reconstruction services that homeowners and businesses can trust.

At SERVPRO of Winter Haven, Stephanie George leads as the Director of Construction Administration, overseeing all reconstruction efforts for properties in Winter Haven, Auburndale, and the surrounding Polk County communities. She plays a pivotal role in transforming damaged properties back into safe, functional spaces, managing all aspects of the rebuild process with precision and care. Her focus is on delivering exceptional results for every client.

Given the region's susceptibility to severe thunderstorms and occasional tornadoes, Stephanie's ability to coordinate efficient and durable reconstruction is invaluable. She expertly navigates the intricacies of insurance claims and building codes, ensuring properties in Winter Haven and surrounding areas are restored effectively. Stephanie is passionate about supporting the recovery of her neighbors and local businesses in Winter Haven.

From flooded homes to fire-damaged businesses, Brian Neal handles restoration work for SERVPRO of Winter Haven across the Winter Haven, Lake Alfred, and Auburndale areas. As General Manager, he directs all aspects of property damage restoration, ensuring that each project is managed with precision and care. Brian's leadership is key to the franchise's ability to serve the diverse needs of the community.

Brian is adept at managing the specific types of damage prevalent in the Winter Haven area, including water intrusions from burst pipes in older homes or storm damage affecting lakeside properties. He understands the importance of rapid response, especially when dealing with the potential for mold in Florida's warm, moist environment. Brian ensures that SERVPRO of Winter Haven delivers comprehensive restoration solutions, helping residents and business owners recover swiftly and completely.

A'lerika helps manage restoration projects with a focus on clear communication, organization, and quality service. As Project Manager, she coordinates field crews, monitors progress, and works closely with customers to ensure each job runs smoothly from start to finish.

Known for her professionalism and steady approach, A'lerika brings a calm, solutions-oriented mindset to every project. She makes sure timelines stay on track, questions get answered, and the work is completed to our high standards.

Whether it’s a water loss or a fire cleanup, A'lerika is there to guide the process and help make things right again.

Rachael helps keep our billing process running smoothly and ensures that account balances are handled with care and professionalism. As Collections Specialist, she follows up on outstanding invoices, communicates with customers and carriers, and works to resolve any issues that may delay payment.

Rachael brings a detail-oriented mindset and a respectful, solution-focused approach to every interaction. She’s known for her clear communication, persistence, and ability to maintain strong relationships while navigating the collections process.

With Rachael on the job, our financial operations stay organized, and our customers stay informed every step of the way.

Scott is focused on helping businesses stay prepared and supported through every stage of the restoration process. As Commercial Account Manager, he works closely with property managers, facility directors, and business owners to provide reliable guidance before, during, and after a loss.

Scott brings a professional, relationship-driven approach to his role. He’s known for being dependable, knowledgeable, and quick to respond, especially when time is critical and operations are on the line.

Whether he’s building an Emergency Ready Profile or checking in on a commercial loss, Scott is a trusted partner for our clients and a key connection point to the SERVPRO^®; team.

Jake Wilson, our National Commercial Account Manager, is a dedicated professional serving the commercial sector for SERVPRO of Winter Haven. He is passionate about providing businesses with comprehensive restoration solutions, from emergency preparedness to full recovery. Jake's expertise is invaluable in handling large-scale water damage, the aftermath of fire damage, and critical storm damage incidents. His commitment ensures that Winter Haven businesses receive prompt, efficient commercial restoration services, allowing them to quickly resume normal operations with confidence.

Shaun leads our contents division with a focus on care, detail, and organization. As Contents Project Manager, he oversees the packing, cleaning, and inventory process for personal property after a loss, making sure items are handled with professionalism and respect.

Shaun works closely with customers, adjusters, and the field team to coordinate contents restoration from start to finish. He’s known for his calm approach, clear communication, and commitment to treating every item—big or small—with the attention it deserves.

Whether it's a residential fire or a large commercial job, Shaun helps ensure that belongings are documented, restored, and returned with care.

Erika connects our team with the people and organizations we serve. As Business Development Specialist, she focuses on building relationships, creating partnerships, and finding ways our team can support the community before, during, and after disaster strikes.

With 25 years of experience in insurance claims handling, Erika brings a deep understanding of the restoration process from the customer’s perspective. She uses that knowledge to help bridge the gap between clients, insurance carriers, and our team, ensuring projects move smoothly from start to finish.

In addition to her insurance expertise, Erika supports marketing coordination efforts, working closely with our operations team to keep our services top of mind in the community. Her people-first mindset and passion for service make her a trusted resource for both customers and partners.

As Regional Account Manager, Business Development, Amy Johnson leads SERVPRO’s efforts to build strong relationships and deliver exceptional service across multiple markets. With a deep understanding of restoration, customer care, and community partnerships, Amy plays a key role in helping businesses prepare for and recover from unexpected property damage.

Amy works closely with local account managers, property managers, insurance professionals, and commercial clients to ensure seamless communication and reliable support. Her proactive approach and commitment to excellence help strengthen SERVPRO’s reputation as the trusted leader in cleanup and restoration throughout the region.

Chester Folwer is a pivotal Crew Chief at SERVPRO of Winter Haven, providing critical restoration support to the Winter Haven, Lake Alfred, and Auburndale communities. His comprehensive background in emergency response and property restoration allows him to expertly manage teams and projects, from intricate fire damage repairs to extensive water extraction.

With a keen understanding of the specific environmental factors affecting the Winter Haven area, including tropical storm impacts and water intrusion issues, Chester ensures tailored and effective solutions. He takes immense pride in his role, working tirelessly to help local homeowners and businesses in the Winter Haven region rebuild and recover with minimal disruption.

George Valazquez serves as a highly capable Technician at SERVPRO of Winter Haven, where he diligently assists homeowners and commercial clients across Winter Haven, Lake Alfred, and the neighboring Chain of Lakes communities. His role involves hands-on restoration work, applying industry-leading techniques to mitigate damage and restore properties efficiently. George's commitment to excellence ensures that every project is handled with professionalism and a focus on customer satisfaction.

With a deep understanding of the challenges faced by properties in the Winter Haven area, George excels in both water and fire damage restoration, often responding to emergencies caused by summer thunderstorms or accidental fires. He is particularly skilled in odor removal and structural drying, crucial services for maintaining property integrity in Florida's climate. George is dedicated to supporting the Winter Haven community, helping local families and businesses recover from unforeseen disasters with speed and empathy.

Jazmyne Higdon brings her invaluable skills as Reconstruction Project Manager to SERVPRO of Winter Haven, serving the vibrant communities of Winter Haven, Auburndale, and surrounding areas. She is instrumental in transforming properties from disaster-stricken to beautifully restored, managing every detail of the reconstruction phase with professionalism and care. Jazmyne’s leadership ensures that each project adheres to the highest standards, providing residents and business owners with reliable and lasting solutions after property damage.

Specializing in comprehensive structural repairs and interior finishing, Jazmyne is well-versed in addressing the diverse needs of properties in the Winter Haven area, from residential homes to commercial establishments. Her expertise is particularly vital in mitigating and rebuilding after water intrusions and fire damage, common occurrences in the region. Jazmyne is deeply committed to helping the Winter Haven community recover and thrive, one expertly reconstructed property at a time.

Kimberly Massey is the highly capable Reconstruction Project Manager at SERVPRO of Winter Haven, where she plays a pivotal role in bringing properties back to life across Winter Haven, Lake Alfred, and surrounding Polk County areas. Her comprehensive approach to reconstruction management ensures that every project, from initial planning to final completion, is handled with professionalism and precision.

Specializing in navigating the complexities of post-disaster rebuilding, Kimberly's expertise is particularly beneficial for properties impacted by water damage, fire, or storm events prevalent in the Winter Haven area. She is deeply committed to supporting the local community, ensuring that families and businesses can quickly and confidently return to normalcy following any property disruption.

Mark Joel Lopez Garcia serves as a vital Technician at SERVPRO of Winter Haven, providing essential restoration services to the Winter Haven community, Auburndale, and other Central Florida locales. His comprehensive knowledge of restoration protocols for water, fire, and mold damage allows him to efficiently assess and execute remediation plans, helping local properties recover swiftly and effectively from unexpected disasters.

Given Winter Haven's propensity for summer storms and occasional flooding, Mark's expertise in water damage restoration and mold remediation is especially critical. He utilizes cutting-edge equipment and techniques to ensure thorough drying and sanitization, protecting homes and businesses from secondary damages. Mark takes great pride in his work, consistently striving to exceed expectations and restore normalcy for those impacted in the Winter Haven area.

Mike Maitlen is the Reconstruction Supervisor at SERVPRO of Winter Haven, overseeing property rebuilds across Winter Haven, Auburndale, and Lake Alfred. He directs the complex process of returning structures to their pre-damage condition after fire, water, or storm events, ensuring each project meets rigorous construction standards.

Mike’s expertise lies in navigating the distinct challenges of Central Florida, from repairing hurricane wind damage to managing the effects of persistent humidity during reconstruction. He meticulously ensures compliance with Polk County building codes, guiding property owners through every step of restoring their homes and businesses.

From flooded basements to fire-damaged kitchens, Mike Oakley handles restoration work as Operations Manager for SERVPRO of Winter Haven across the Winter Haven, Lake Alfred, and Auburndale region. He orchestrates the complex operations involved in property restoration, ensuring that every detail is managed with precision and care, from initial assessment to final cleanup.

Mike is adept at navigating the challenges posed by Central Florida's weather patterns, including tropical storms and intense heat that can impact structural integrity and mold remediation needs. He ensures SERVPRO of Winter Haven provides timely and effective solutions, helping families and businesses in the community get back on their feet after devastating events.

Saniel Gomez serves as a Large Loss Technician at SERVPRO of Winter Haven, responding to significant water, fire, and mold damage calls across Winter Haven, Lake Alfred, and the wider Central Florida region.

His role involves orchestrating comprehensive restoration plans for larger properties, from multi-family dwellings to commercial facilities. Saniel brings a focused approach to mitigating damage caused by Florida's intense storms and high humidity, helping property owners recover efficiently in the Winter Haven community.

From flooded commercial buildings to fire-damaged industrial sites, Tiago Garcia handles large-scale restoration work for SERVPRO of Winter Haven across the greater Winter Haven region. As a Large Loss Technician, he is instrumental in addressing extensive property damage in areas like Winter Haven, Lake Alfred, and Auburndale.

Tiago specializes in the complex challenges presented by large-scale water intrusions, fire events, and storm damage, which are frequent concerns in Central Florida. He meticulously plans and oversees the mitigation efforts for substantial properties, helping businesses and institutions in the Winter Haven community recover efficiently from major disasters.

Victor Pena serves as Technician at SERVPRO of Winter Haven, responding to water damage, fire damage, and mold calls across Winter Haven, Lake Alfred, and the broader Polk County region. His role involves critical first response and comprehensive restoration efforts, ensuring that homes and businesses can quickly return to normalcy after an unexpected event. Victor brings a focused and practical approach to every situation.

His work is essential in a region prone to tropical storms and the resulting water intrusion and humidity issues. Victor is skilled in deploying specialized drying techniques and equipment to combat moisture, preventing secondary damage like mold growth in properties throughout Auburndale and Haines City. Victor’s efforts directly contribute to the recovery and peace of mind for property owners in the Winter Haven area.

When water damage strikes homes in the Winter Haven area, Alex Clark at SERVPRO of Winter Haven is often the first expert on the scene. As a Project Manager, he leads restoration efforts for properties affected by water, fire, and mold, serving communities throughout Winter Haven, Lake Alfred, and Auburndale. Alex’s responsibilities include evaluating damage, developing detailed action plans, and supervising the restoration team to ensure efficient and effective recovery for each property.

Alex brings a practical understanding of the environmental factors that impact properties in the Winter Haven region, from tropical storm impacts to everyday plumbing failures. His experience includes advanced techniques for moisture detection and removal, crucial for preventing secondary damage like mold in Florida’s humid climate. Alex is dedicated to restoring peace of mind for residents and businesses, ensuring their properties are safe and sound after any disaster.

Ben Martinez serves as a Technician at SERVPRO of Winter Haven, responding to water damage, fire damage, and mold calls across the greater Winter Haven region. His responsibilities include initial damage assessment, emergency mitigation, and executing restoration plans for both residential and commercial properties. Ben works diligently to restore normalcy for residents and business owners in communities like Winter Haven, Lake Alfred, and Auburndale.

With an understanding of Central Florida's weather patterns, Ben is skilled in addressing issues stemming from heavy rains and high humidity, which often lead to water intrusion and mold growth. He utilizes industry-standard techniques for drying, dehumidification, and odor control, critical for maintaining property integrity in a lakeside environment. Ben provides essential restoration services, helping properties in Winter Haven and neighboring towns rebound from various types of disasters.

Brenda Mendez Colmenares serves as a Technician at SERVPRO of Winter Haven, responding to water damage, fire damage, and mold calls across Winter Haven, Lake Alfred, and Auburndale. Her responsibilities include the crucial initial assessment and mitigation work that sets the foundation for a successful restoration project. Brenda's presence brings calm and competence to stressful situations for property owners in the Chain of Lakes area.

Brenda is highly skilled in rapid water extraction, structural drying, and applying anti-microbial treatments, which are particularly important given Florida's propensity for mold growth after water events. She is familiar with the types of storm damage and plumbing issues common to homes and businesses around Winter Haven. Brenda provides thorough and effective mitigation services, helping residents and businesses return to normalcy swiftly.