Meet Our Team

Mario (John) Luciani is the Owner of SERVPRO of Bristol and has led Team Luciani’s SERVPRO operations since 2006. With decades of experience in property damage restoration and construction, Mario provides oversight across mitigation, reconstruction, and commercial restoration services throughout Connecticut.

He is responsible for operational standards, large-loss capability, and ensuring consistent, compliant execution across residential and commercial projects.

Brian Mazzone is the Director of Mitigation Production, responsible for overseeing field execution, job performance, and on-site mitigation activities for water, fire, and storm losses. With over 15 years of SERVPRO experience, Brian leads mitigation crews to ensure work is performed efficiently, safely, and in accordance with IICRC standards.

He plays a key role in managing complex and large-loss mitigation projects, coordinating drying strategies, equipment deployment, and production timelines to minimize damage and disruption.

Emily Griffin is the Director of Mitigation Operations, overseeing coordination, documentation, and operational flow for mitigation projects from intake through completion. With nearly 10 years of experience, she ensures consistency across scheduling, compliance, communication, and internal processes for water, fire, and storm losses.

Emily works closely with production teams, project managers, and insurance professionals to keep projects moving efficiently.

Peter Luciani is the Director of Construction Production, overseeing post-loss reconstruction and repair projects for residential, commercial, and large-loss properties. With over 15 years of experience in construction and restoration, Peter is responsible for field execution, quality control, scheduling, and coordination throughout the rebuild process.

He works closely with mitigation teams, project managers, and insurance professionals to ensure projects transition smoothly from emergency response through final reconstruction.

Mariah Miklus is the Director of Client Experience, overseeing service quality, communication standards, and account management for commercial, and large-loss clients. With nearly 10 years of experience in restoration operations and client coordination, she ensures projects are handled with professionalism, clarity, and consistency.

Mariah works closely with commercial account managers, property managers, and internal teams to maintain white-glove service standards while supporting efficient project execution.

Tony Maldonado is a Commercial and Large Loss Mitigation Project Manager, leading complex water, fire, and storm mitigation projects for commercial and multi-unit properties. With over 15 years of experience, Tony manages on-site assessments, drying strategy, equipment deployment, and stakeholder coordination.

He regularly oversees high-impact losses requiring detailed documentation, tight timelines, and close collaboration with insurance professionals.

Gary Keene is a Commercial and Large Loss Construction Project Manager, overseeing post-loss reconstruction for complex commercial and multi-unit properties. With over 15 years of experience, Gary manages construction scope, scheduling, and coordination to ensure rebuild projects meet required standards and timelines.

Justice Cook is the Emergency Response Manager, serving as a first point of contact for property owners during emergency losses. He is often the first team member on site, providing immediate guidance, explaining next steps, and helping stabilize the situation during the critical early hours following water, fire, storm, or other property damage.

Justice works directly with residential and commercial property owners to assess conditions, outline the restoration process, and coordinate the initial response. His role is focused on clear communication, rapid decision-making, and ensuring property owners understand what to expect as mitigation and restoration begin.

Available for emergency response 24/7, Justice helps reduce uncertainty and stress while ensuring the appropriate teams and resources are mobilized quickly to limit further damage.

Dina Devine is a VIP Commercial Account Manager, supporting long-term commercial clients and managed properties through emergency response, restoration, and reconstruction projects. She serves as a primary liaison between property stakeholders, internal teams, and insurance partners.

With over a decade of experience working in commercial environments, Dina brings a deep understanding of property operations, service expectations, and complex coordination needs. She plays a key role in maintaining consistent communication, accurate documentation, and smooth project flow for high-priority and repeat clients.

Lauren McElligott is a VIP Commercial Account Manager, supporting commercial and managed properties through emergency response, restoration, and reconstruction projects. She serves as a point of contact for coordination, communication, and service continuity during active losses.

With a background in hospitality-based commercial environments, Lauren is experienced in managing time-sensitive situations, occupied spaces, and stakeholder communication. She works closely with property managers and internal teams to help ensure expectations are clearly set and projects progress with minimal disruption.