SERVPRO of Westminster Commercial Services

I reached out to Servpro after the Eaton Fire to remove and restore my personal belongings -- miraculously my apartment building in the heart of the fire zone survived, but was unlivable. Cesar from Servpro Westminster was incredibly quick to respond and took the time to connect by text and a voice call to explain how this type of service worked and the office set up an inspection for an estimate to be drawn up within days of my followup call to do so. Though my insurance situation forced me to proceed with another disaster recovery team, I had a very good experience at the inspection, with Eduardo and Javier being professional, thorough, and kind. Even during an incredibly busy time, and with pressure from my landlord to vacate by a date just around the corner, Cesar worked to expedite my estimate so I could run it by insurance. Joe ran the estimate and was available by email and phone to answer questions. Cesar and Joe were able to book the work days quickly, and were incredibly flexible when insurance first asked for a delay to the work. When I had to withdraw and use the other service, they were gracious and understanding, especially about how stressful this had been on me, from the start of the fire. Servpro Westminster left a wonderful impression on me because they were professional, responsive, clear in their communication and were willing to go the distance for a client in need.

I have enjoyed working with Cesar and his team. Servpro of Westminster ensures they have great response time. The attention to detail and how reliable they are makes a stressful situation feel more at peace.

I highly recommend SERVPRO of Westminster to anyone in need of reliable and high-quality construction services. From the initial consultation to the final touches, the entire process to fix the water damages in our bedroom walls was smooth and professional. The team demonstrated exceptional skill and attention to detail, ensuring that every aspect of the project was completed to the highest standard. Thank you, SERVPRO of Westminster, for your exceptional work!

(Translated by Google) The work was excellent. Esmeralda and Luis were very responsive to my questions. I would definitely call them again and recommend them. (Original) El trabajo fue excelente Esmeralda y Luis estuvieron al tanto de mis preguntas. Definitivamente volvería a llamarlos y recomendarlos.

Serve Pro Westminster was fabulous at helping us dry out and pack up our home of 26 years!! Due to water damage, we had to completely pack up our entire home. Serve Pro delivered 2 giant storage containers in our driveway, provided boxes in 5 different sizes, including portable closets, bubble wrap and a team of 6 people to help us pack. There is NO way we would have been able to do this without their help. Even though it was very stressful to pack up, the Serve Pro team did everything they could to make this time less stressful for us. They were extremely reliable, If they said they would be there at 8:00 AM, they were at our door at 7:50 AM. The movers wrapped all of our furniture in blankets and plastic wrap to make sure nothing was scratched as they added our items to the on-site storage. I hope I never have to call them again, but if I ever need a restoration company again, they will be my first call. Thank you!

Good

We had a severe slab leak and serve pro was referred by our insurance company. Serve pro/Luis did a great job packing our things in an organized and timely manner and drying out the moisture. There were a few minor issues, which may be expected when packing almost an entire house worth of items, but serve pro addressed these issues to our satisfaction.

Luis Castro and his team (shoutout Abel) did a fantastic job after we had a slab leak at our home in Fountain Valley. They responded quickly, demoed the kitchen, bathroom, and hallway and packed all of our belongings to move into a storage unit (they secured) in our driveway. They then returned after the abatement process and did a full dry out on all the affected areas. Luis walked me through the process every step of the way and even helped me advocate with the insurance company. Luis and his team are hardworking and caring professionals that you can trust to help during a crisis. I cannot recommend Luis and his team highly enough!