Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Thousand Oaks
Our Google Reviews
(805) 492-2434
5.0
(24 reviews)

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.

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Assess

We inspect, document, and plan your restoration.

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Mitigate

We act fast to stop damage and protect what matters most.

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Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?


When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
24 Reviews
5.0
Leave Us A Review
Jeff Martin
9 days ago

It’s cliche but I wish I could give more stars. Mike and Tom were incredible. We had a minor flood followed by a major one while the first was being fixed. I was called on vacation out of the country that water was coming from under my front door and garage. I called Tom. He went right over and started the cleanup and let me know me know what was happening. Mike was an amazing communicator. He was so kind. This kind of disaster is so stressful yet he made us feel reassured at every step. Even though I hope I never need their services again, knowing they’re nearby gives me comfort. THANK YOU!

Staci Kochmann
3 months ago

Embarrassed to say that after a winter season of covered patio furniture, rats made a comfortable home on my outdoor sofa... what a mess!!! Mike and his team came out to get rid of the sofa and rugs and cleaned my patio. They went above and beyond. They did such a good job. I definitely recommend using them!!

Allie Altman
5 months ago

My mom’s microwave exploded in the middle of the night this past week, and left a horrendous electrical fire smell and smoke throughout her entire house. After several days of me helping her clean her house with certain products specific for the problem and trying to get the smell out, she called ServPro in Thousand Oaks, and they sent out Mike. Mike was phenomenal, told my mom exactly what she needed to do to get the smell out with better ways, and how to do it. It’s been only 24 hours since he visited, and already the smell is almost completely gone! Thank you Mike! You are the best. 5 star service ⭐️⭐️⭐️⭐️⭐️

Kristina Lopez
6 months ago

Can’t recommend Mike and his crew highly enough. We had a mold issue in our home and Mike was so very knowledgeable, very helpful and reasonably priced… and also just a really nice person. Mold sucks, but Mike and his crew made the whole process a lot more tolerable and relatively easy to get through. 5-stars and highly recommend!

Cornelius Wisecarver
7 months ago

Mike and Tom were excellent to work with in a difficult time. They came out the same day that I inquired to give me an estimate. When it came to the scope of work and how the remediation plan was carried out they were incredibly conscientious about saving me repair and material costs by only removing what they needed to. At the same time, they made sure to address the issue completely to prevent longer term effects. If you’re in a tough spot with water, smoke, mold etc this should be your first call.

Farrah Grant
7 months ago

Mike is the best! He came out quickly and was able to powerwash the balcony area thoroughly. We will definitely give him a call again if anything comes up.

Bob Spielman
7 months ago

MIKE AND HIS TEAM ARE OUTSTANDING. THEY ALWAYS ARE ON TOP OF YOUR EVERY NEED. THEY ARE THE BEST. 10 STARS.

Emma Andersen
7 months ago

Mike was absolutely fantastic to work with. This was the second time we’ve used him for mold removal in our first home, and once again he went above and beyond. He came over as soon as possible to assess the situation and tape off the exposed area, and then was able to start the removal the very next day, which we really appreciated. What really stands out about Mike is how much he prioritizes making sure his clients feel comfortable and safe. Throughout the entire process he checked in with us, explained what he was doing, and made sure we were comfortable with every step. He truly goes the extra mile and treats your home with the same care he would his own. On top of doing excellent work, Mike is just a genuinely honest and great person to work with. It’s rare to find someone this reliable, communicative, and trustworthy. We feel really lucky to have found him and wish there were more people like Mike in every industry. Highly recommend!

Christina Embry
7 months ago

The week before Thanksgiving I had a slab leak and woke up to water on a Saturday morning. I called the local ServPro and lucky for me it was Mike and his team that answered. They were there very quickly and started the remediation immediately that day. Mike was amazing as he guided me through a VERY stressful time of water damage during the holiday season. His strong work ethic, kind, empathetic attitude made a huge difference on how my family was able to get through remediation and new construction. He and his staff have been so responsive and willing to do whatever they could to make this stressful situation feel calmer. I am so thankful for Mike and all that he has done to help put my house back together!

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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