Call: (415) 479-2900
Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Novato / San Rafael / Sausalito
Our Google Reviews
(415) 479-2900
4.7
(24 reviews)
(415) 479-2900

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Quick Links:

Storm DamageSewage CleanupContents Packout & StorageWater Damage

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.
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Assess

We inspect, document, and plan your restoration.

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Mitigate

We act fast to stop damage and protect what matters most.

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Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?

When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
24 Reviews
4.7
Leave Us A Review
Linda Knauer
1 day ago

One evening we returned home to find that someone had left the water running in our upstairs master bathroom tub.! The 4 bedrooms upstairs had almost 3 inches of water! It went through the ceilings, down to the main floor of our 3 story home!! A nightmare!! I called remediation folks in SF and Marin, but finally received a call back from Mr. Ivan Espinal, of Servpro. He was so calming, and so kind , that we breathed a sigh of relief. He told us not to worry, that they would take care of everything, and he would personally manage the restoration of our 5000 square ft home, and make it even better than before! Well, that’s exactly what he did!. We had 4 bedrooms upstairs, one on the main floor, beautiful big eat in kitchen, formal dining room with beautiful quarter sawn white oak paneling all around it, All the ceilings were soaked. It was “raining” in our dining room! Ivan had years of experience, wonderful references, and a calming, reassuring manner! He proceeded to do just what he promised. His men came on time every day, cleaned up after each workday, and were solidly qualified. Our home was taken down to the studs. The crew was so knowledgeable ! They took their lunch break in our garden and promptly got back to work. The renovation took several months and they took our input every step of the way.. They worked with our insurance company very well, and they delivered a home tha was even better than before. How fortunate we were! We would be happy to be a reference for Ivan and his team any day! And the home looked lovingly restored, not as if you could tell what was “new” and what was original. I highly recommend Ivan, his team, and Servpro! The office we worked with was located in Marin County. Sincerely LDK SF, CA We now live in Pasadena, but wish we were still in our beautiful San Francisco home

Nadine Greenwood
2 months ago

As a real estate agent, I have referred Servpro to my clients for years and have always received glowing feedback. However, I recently experienced a significant water intrusion at my own property and finally had the chance to see their team in action firsthand. I called Servpro for immediate remediation, and I was blown away when the crew arrived on-site within an hour. Daniel, the project manager, was incredibly proactive, getting his team started on the job the moment they stepped through the door. By the end of the day, Daniel had managed every single detail necessary to restore the space and, most importantly, prevent any further damage from occurring. Daniel is an exceptional communicator and a top-tier project manager. His efficiency and expertise turned a stressful situation into a manageable one. I cannot recommend him and his team highly enough!

Linda Howell
3 months ago

I had a very good experience because of Adria who managed the project

Beth Klugman
3 months ago

Adrea and Martin serviced our house for a pipe burst. We had water clean up, mold and then reconstruction of all that had to be removed. They were very communicative and kept me informed about the process and getting everything done. Adrea ran the entire project and worked with our insurance team and outside contractors to make sure everything was done on time and completely. Martin ran prepping and clean up projects. He could not have been easier to work with. He was always on time, kind and respectful of our house. Thank you Adrea and Martin!!!!

Cory Boyan
4 months ago

ServPro cleaned up my house after we had a fire in the attic. Water from the firefighters had gotten down into the walls and even under some of the flooring. The ServPro team, led by Jean Espinal, carefully removed the damaged material, dried out all the water, and performed mold mitigation. They put the contents of three rooms into storage to facilitate this work and the subsequent rebuild. They did such a good job of removing the LVP floor that we were able to re-use virtually all of the existing flooring to put the floor back together. And every item that went into storage came back - I didn’t lose a single thing, including small items from desks and tables. The care and respect that they showed for my house and belongings was commendable. And the communication was excellent - I always knew what was happening and Jean was easy to reach by telephone. I would recommend Jean’s team to anybody in a similar situation..

Jean Poland
about 1 year ago

Adrea was simply great. I was very nervous then this happened and he was so kind. He gave me his card and told me to call him if I had any questions. This was very comforting to me, as I had someone to turn to. He always, always answered my questions, returned phonecalls promptly and even came to see in person my problem when it was needed (rug). You have a fantastic employee in Adrea and I would highly recommend him to any friend that needed your services.

Scott Chinn
about 1 year ago

We had ServPro come in after we had water damage from our fire sprinkler system. We contacted ServPro and they were at our house within a couple of hours of calling. Alicia and her team explained what they would d. They came with all of their equipment and immediately started setting things up and determining what was damaged. They did a great job with the demolition and cleanup. They laid down plastic sheeting/heavy paper to protect floors and put up barriers to keep dust/debris out of the unaffected areas. They worked with us to time follow up visits to ensure progress was being made on the drying. And the cleanup, once things were completed was fast. Would highly recommend ServPro.

Pete O'Dea
over 1 year ago

Very professional and responsive team. Our project manager , Adrea Vui, was exceptionally conscientious

Christopher Statton
over 1 year ago

Jean and his crew expertly and quickly fixed water damage in my kitchen. Friendly, highly skilled, and say to work with, and great work.

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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SERVPRO of Novato / San Rafael / Sausalito
373 Blodgett St
Cotati, CA 94931
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