Emergency Water Extraction & Structural Drying Services

I cannot say enough good things about Jimmy and Julio from SERVPRO of East Concord/Brentwood. They were absolutely amazing from the moment they arrived. We were dealing with an unexpected water emergency in our home, and I was understandably overwhelmed. Jimmy and Julio immediately made me feel like we were in good hands. They were extremely professional, knowledgeable, careful, and incredibly thorough. They took their time inspecting our home, checking areas I never would have thought to check, and making sure nothing was overlooked. What stood out to me most was their patience and kindness. I had so many questions, and they patiently answered every single one. They explained what they were doing, what they were finding, why they were doing it, and what we could expect next. I never felt rushed or like I was bothering them with questions. They were also incredibly respectful and careful with our home while setting up all of the equipment. During what could have been a very stressful and scary experience, Jimmy and Julio made me feel safe, supported, and genuinely taken care of. This is exactly the kind of professionalism and customer service you hope for when something goes wrong in your home. I am incredibly grateful that Jimmy and Julio were the technicians who came to help us. SERVPRO is very lucky to have them. Thank you, Jimmy and Julio, for taking such amazing care of our home and our family. I would recommend this team without hesitation. 10/10 experience!!

Bola did an amazing job

Bola was exceptional and knowledgeable about to things we were unaware of. He was on time and got the work done. This tech is superior in his job.

Thank You, Julio and the SERVPRO Team We recently experienced a flood in our home, and Julio from SERVPRO made a very stressful situation much easier for us. From day one, Julio was incredibly kind, professional, and thorough. He always kept us updated on what he was doing and what would happen next, which we really appreciated. He took great care of our home, kept everything clean and organized, and made sure the area was properly protected and ready for reconstruction. What we appreciated most was simply how much care Julio put into everything. He treated our home with respect, and it was clear that he takes pride in his work. On a personal note, our dog Toby absolutely loved him and looked forward to seeing him every day, which says a lot about the kind of person Julio is. We’re truly grateful to Julio and the SERVPRO team for helping us through a difficult experience. Thank you, Julio, for taking such good care of our home and making this process a little easier for us.

I don’t usually post any review , but I would want to this time. This company, SERVEPRO I accidentally came across with went over the top. I had an emergency water spill in my toilet tank, and they came and helped me right away. It was a Labor Day weekend , and they managed to come out here to do the necessary work to control the damage . Mr Julio Silias did the job more than expected of him . Very professional and dedicated to his job and very honest . He worked until after work hours to make sure that everything was taken care of . And came back every day to continue working . I don’t even need to be home the whole time . And Mr Bola, the Manager overseeing everything was very committed to the job. Very patient and did all the necessary reporting to my insurance company . He took the time to check everything , on all corners and spaces that needs to be reported to keep my house in good standing, by doing an accurate reporting and investigating on the actual damages this water incident has don’t to my house. He was very reassuring and made sure that will other best to restore my house in shape . I can never thank them enough for helping me make this less stressful as it was . I will strongly recommend this company to anyone who would have the same problem. KUDOS TO YOU BOTH & SERVPRO for all your help!!!🙏

Sylvester was great! He was very communicative and prompt! 10/10

After a flooding damaged our floor, our HoA commissioned ServPro to do the demolition and recovery. Due to the process on our HoA and legal involved the whole thing took well over 6 months but ServPro had always been very quick to respond and accommodate our requests. They are expensive but fortunately insurance covered it, but the assigned project manager Kayode Okunuga has been extremely patient with our change requests and has shown great flexibility. We did have to ask few things because I like to things to be well documented and completely clear, but Kayode has accommodated most of my requests. Thank you.

Such a great team. Brandon & Emanuel have been working on repairs at our dental office and we are impressed with the job they’ve done. Hard working & professional and got the job done efficiently. Thank you Emanuel & Brandon!!