Meet Our Team

Carla Roberts is the efficient Office Manager at SERVPRO, whose expertise extends beyond administrative duties with certification from the Institute of Inspection Cleaning and Restoration Certification (IICRC) as a Water Removal Technician. Carla adeptly oversees the day-to-day operations of the office, fostering seamless coordination between teams and ensuring prompt communication with clients. Drawing from her comprehensive understanding of restoration processes, Carla provides invaluable insights and support, optimizing workflow and elevating customer satisfaction. Her unwavering commitment to excellence, coupled with her technical proficiency, positions Carla as an indispensable asset, bridging the administrative and restoration facets of SERVPRO's operations seamlessly.

Introducing Kassi Causey, the meticulous Job File Coordinator at SERVPRO. Kassi plays a pivotal role in ensuring the smooth execution of restoration projects from start to finish. With keen attention to detail and organizational finesse, she expertly manages all documentation and paperwork associated with each job. From initial assessments to final invoicing, Kassi keeps track of every detail, ensuring accuracy and efficiency throughout the process. Her proactive communication and collaborative spirit facilitate seamless coordination between teams, enabling timely responses to client needs and preferences. Kassi's dedication to maintaining meticulous records and her commitment to providing exceptional service make her an essential asset to the SERVPRO team.

Meet Nicole Lockwood, the dynamic Head of Marketing and Public Relations at SERVPRO. With a distinguished background in both marketing strategy and hands-on restoration expertise, certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC) as a Water Removal Technician, Nicole brings a unique blend of industry knowledge and creative flair to her role. Whether crafting compelling campaigns or coordinating community outreach efforts, Nicole's passion for both the SERVPRO brand and the restoration industry shines through in everything she does. Her innovative approach and commitment to excellence help elevate SERVPRO's presence and reputation, making her an invaluable leader in the field.