Meet Our Team
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SERVPRO of Abbotsford
Alex Han
Alex Han is the general Manager at SERVPRO of Abbotsford. With over two decades of experience in the construction industry and an extensive background in project management, Alex has consistently demonstrated his exceptional skills and expertise.
Alex's remarkable career journey spans more than 20 years in the field of construction, and he possesses a wealth of knowledge acquired through diverse roles and responsibilities. He boasts a noteworthy track record of successfully managing complex projects, including over three years of hands-on experience in the management of restoration projects.
He is also a registered ASTTBC CHI home inspector, Red Seal registered plumber, Red Seal registered electrician, BC Safety Authority B-level gas technician, AHERA registered asbestos inspector, IICRC registered flood and fire restoration technician, and IICRC registered mold cleaning technician.
Alex's versatile skill set extends to various facets of housing, , renovation, and restoration. His extensive experience in these domains has positioned him as a dependable and knowledgeable professional capable of delivering outstanding results.
In his role as Project Manager at SERVPRO, Alex continues to demonstrate unwavering dedication and commitment to delivering high-quality solutions to clients' construction and restoration needs. His combination of expertise, hands-on experience, and industry certifications makes him an invaluable asset to any project he undertakes.
Mandy Meng
Mandy Meng, the office administrator at SERVPRO of Abbotsford, with a strong educational foundation in economic management. Holding a Bachelor's degree in Human Resource Management and a Master's degree in Economics, she brings a unique blend of expertise to her role.
Prior to joining SERVPRO, Mandy garnered over 5 years of experience in management consulting, showcasing her proficiency in strategic leadership and advisory capacities. Now, Mandy contributes her exceptional skills to the administrative and human resources functions at SERVPRO, orchestrating the delicate balance between efficient operations and effective personnel management.
Having successfully completed our rigorous SERVPRO Employee Certification Training Program, Mandy's dedication to excellence and her diverse skill set make her an invaluable asset to our team.
Richard Liu
Richard Liu, Assistant Project Manager at SERVPRO of Abbotsford, With a Bachelor's degree in Civil Engineering from the University of British Columbia, and he also holds a Master's degree in Big Data and Business Intelligence. This unique combination of disciplines showcases his commitment to staying ahead in a dynamic field and underscores his adaptability in a rapidly changing industry.
Richard's technical prowess is noteworthy, particularly in the realm of concrete building codes. His familiarity with CSA (Canadian Standards Association) concrete building codes, including concepts like Balanced Failure, steel reinforcement, slab, column, and beam design.
Adding to his repertoire, Richard is well-versed in utilizing cutting-edge software tools. His proficiency in software such as SAP2000 for envelope analysis and applications like AutoCAD, SketchUp, Rhino, BIM, Lumion, and Enscape for interior design further enhances his capabilities.
As an Assistant Project Manager, Richard Liu brings a wealth of knowledge, innovation, and a strong work ethic to our team. His background in civil engineering, combined with his mastery of state-of-the-art software tools, ensures that he continues to play a pivotal role in delivering top-tier projects at SERVPRO.
What our
customers are saying
We had a flood in the building going down all 3 floors and into the parkade. We called Alex who came over immediately. He and his technicians were extremely respectful and competent. They took care of everything for us. We will call them if we have this kind of issue in the future. We highly recommend this company!
Best service I ever experienced. They showed up 10 minutes earlier before the appointment , professional equipment, very detailed cleaning. After the service done, they walked me through and make sure I am satisfied with the service. They even power washed my drive way and sunroof which I did not expect to be done. they did beyond their duty and I am very amazed by their professional working attitude. HIGHLY RECOMMENDED!!!!
Looks great. Alex chose the right sub-contractors to make everything right. Highly recommend SERVPRO Abbotsford.
We got some sewage problems in one of our rental properties in
Abbotsford. Called SERVPRO of Abbotsford for help, and it turns out to be a right choice. They responded quickly, and took care of the business. The tenant is happy with them too. They also helped us with the insurance claim, which made it very easy for us. This is the first time we claim property insurance, and hopefully, we do not need to do this again. Thank you SERVPRO, good job!
SERVPRO Abbotsford is truly a professional service provider. My experience for using their service proved they are efficient, friendly and customer-oriented in handling house emergency matters. Especially, the manager, Alex Han, is a fantastic guy to work with. I would give them a 5-star rating on their service.
Positive: Quality
As a daycare center, when we reopen, we contacted for daily sanitizing during the COVID-19 Pandemic; it makes all staff feel more comfortable to be working in the professionally sanitized environment.
Alex and his crew were great from the first phone contact to the conclusion of the remediation. Prompt, excellent communication and follow-up and competent workmanship. We will for sure call them if/when we have another flooding issue in our building.
Alex and his team has done an awesome job . Not only solve my problem quickly but also helps with insurance and make my life easy and stress free . Highly recommended!
Terry and Alex were easy to communicate with and very reliable for the duration of our basement restoration. We appreciated the regular progress updates, checking in with us, seeking and incorporating our feedback. Along the way there were unanticipated/new issues that arose and we felt we could trust the team to inform us of the issues and present different options to move forward with the project. We felt the team respected our privacy and our time and treated our home with the same care as they would their own home. They took responsibility for the work subcontracted out and maintained a high standard (usually pointing out problems before we noticed ourselves). We would not hesitate to recommend this team to our family and friends and we would strongly consider them again for future projects.
We had a flood in the building going down all 3 floors and into the parkade. We called Alex who came over immediately. He and his technicians were extremely respectful and competent. They took care of everything for us. We will call them if we have this kind of issue in the future. We highly recommend this company!
Best service I ever experienced. They showed up 10 minutes earlier before the appointment , professional equipment, very detailed cleaning. After the service done, they walked me through and make sure I am satisfied with the service. They even power washed my drive way and sunroof which I did not expect to be done. they did beyond their duty and I am very amazed by their professional working attitude. HIGHLY RECOMMENDED!!!!
Looks great. Alex chose the right sub-contractors to make everything right. Highly recommend SERVPRO Abbotsford.
We got some sewage problems in one of our rental properties in
Abbotsford. Called SERVPRO of Abbotsford for help, and it turns out to be a right choice. They responded quickly, and took care of the business. The tenant is happy with them too. They also helped us with the insurance claim, which made it very easy for us. This is the first time we claim property insurance, and hopefully, we do not need to do this again. Thank you SERVPRO, good job!
SERVPRO Abbotsford is truly a professional service provider. My experience for using their service proved they are efficient, friendly and customer-oriented in handling house emergency matters. Especially, the manager, Alex Han, is a fantastic guy to work with. I would give them a 5-star rating on their service.
Positive: Quality
As a daycare center, when we reopen, we contacted for daily sanitizing during the COVID-19 Pandemic; it makes all staff feel more comfortable to be working in the professionally sanitized environment.
Alex and his crew were great from the first phone contact to the conclusion of the remediation. Prompt, excellent communication and follow-up and competent workmanship. We will for sure call them if/when we have another flooding issue in our building.
Alex and his team has done an awesome job . Not only solve my problem quickly but also helps with insurance and make my life easy and stress free . Highly recommended!
Terry and Alex were easy to communicate with and very reliable for the duration of our basement restoration. We appreciated the regular progress updates, checking in with us, seeking and incorporating our feedback. Along the way there were unanticipated/new issues that arose and we felt we could trust the team to inform us of the issues and present different options to move forward with the project. We felt the team respected our privacy and our time and treated our home with the same care as they would their own home. They took responsibility for the work subcontracted out and maintained a high standard (usually pointing out problems before we noticed ourselves). We would not hesitate to recommend this team to our family and friends and we would strongly consider them again for future projects.
About Us
As a reliable and reputable company, SERVPRO specializes in providing emergency restoration and cleaning services. With over 50 years of experience in the industry, we take pride in employing highly trained professionals who possess extensive knowledge in the latest techniques for restoration and cleaning. Our local franchise in Central Vancouver is locally owned and operated, enabling us to deliver a personal touch and meticulous attention to detail that larger corporations often lack. We are committed to offering 24/7 emergency services and responding promptly to emergencies, ensuring that we arrive at the scene within hours of the initial call. With our state-of-the-art equipment and technology, we guarantee that restoration and cleaning services are performed efficiently and effectively.
At SERVPRO of Abbotsford, our goal is simple—to be "SUPER" after we complete each job. We firmly believe that achieving "SUPER" status involves the following principles:
S: Satisfied customer. Customer satisfaction is our foremost priority.
U: Be Useful and helpful; we are always here to assist.
P: Professional. A satisfied customer comes from a professionally executed job.
E: Go the Extra mile. We consistently go the extra mile to ensure not only customer satisfaction but also their happiness.
R: Reliable. We are committed to being there for our customers whenever they need us.
Additionally, we are pleased to offer services in both English and Chinese, which can be particularly helpful for any new immigrant clients facing language barriers, especially in the Greater Vancouver area.
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