SERVPRO of San Diego Bay SW / Coronado

Late on a Sunday afternoon my downstairs was flooded with water and raw sewage from an apparent blockage in the city sewer system. Within one hour of calling Scott Tomsey at SERVPRO of Coronado/San Diego Bay SW he and his team were already at work removing all water and contaminates and rescuing my property from further damage. Their quick response and action allowed me to stay in my home while repairs are being made to restore my property to its previous condition, which would not have been possible without their timely response and hard work on a Sunday night.

"Scott's team was amazing! Very professional and kind. You feel you are dealing with friends.  They checked my ceiling and gave me an estimate, and started promptly the next day.  They realized I had cancer and they provided a HEPA device to suck all the dust and odors and they did not want to charge me for that.  They came 2 days later and removed all the equipment and left everything as clean as a whistle.  The team was very engaging and explaining step by step all that they did.  I was very impressed with their attitude and professionalism.  I would use them for any future projects and would 150% recommend them to any friend or relative."

"Johnny with SERVPRO is so honest and genuine! He responded to my inquiry quickly and went above and beyond with advice for a friend of mine that has been dealing with water damage and an unresponsive landlord.  I would recommend SERVPRO to anyone experiencing water damage or with restoration needs." 

It's very rare for me to write a review, but when I encounter the outstanding service that I received from Scott and his team at SERVPRO, I feel that it warrants the time.  

My upstairs neighbor had a water leak, which ended up coming through my ceiling, damaging my drywall and soaking the wood frame.  I had no idea what steps needed to be taken or where to begin.  Both my insurance agent and my neighbors highly recommended SERVPRO, and I can see why.  They not only walked me through the entire process, exceeding their services, they also helped me to arrange for the drywall and painting. Their service was impeccable, they always gave a very tight window of when they would show up, and were never late.  They were quick, friendly, clean, officiant, they listened to me and were extremely reassuring.  I give them a solid 10!

"Awesome response. We had a water heater that leaked, went unnoticed until the laminate flooring started bubbling up. SERVPRO came in and removed all the affected pieces and dried it up asap. Definitely will use them again." 

The team worked efficiently and cleanly. The management team was incredibly insightful and provided excellent communications.

Thank you SERVPRO! Getting a call that one of our rentals was two inches under water was not something we looked forward to but knowing one call to SERVPRO would help us get this mess under control. Sure enough, they showed up and from beginning to end we had excellent and professional service. They dealt with insurance company, demolition, repair, keeping us informed every step of the way.  We hope not to need their services again, but if we do, they definitely are out go to! Thank you for the awesome job y'all did!

HIGHLY HIGHLY RECOMMEND! SERVPRO of Coronado responded to my call on Friday evening and was at my house within an hour after an unforeseen leak occurred in my second story master bedroom.  On the initial call, we were advised what actions to take right away before they arrived.  Once at our home, a survey or the area where the leak as well as adjacent walls and floors occurred, and a recommendation for a dry out was implemented.  We were in very active touch via text throughout the weekend to monitor the progress and 2 additional visits occurred the following week to determine the progress.  Ultimately a dry out was all we needed and SERVPRO's immediate response helped save us thousands of dollars as well as an insurance claim for damage.  We were so impressed with their professionalism, customer service, expertise and response time.  Of note, this same chapter of SERVPRO responded to another serious water damage issue that occurred in our prior home a couple of years ago, and I was equally impressed with their service.  Will always use and recommend in the future if need be.

"I scheduled them to check an area of our kitchen for moisture. They showed up on time and they were informative and helpful. I would highly recommend them."

Late on a Sunday afternoon my downstairs was flooded with water and raw sewage from an apparent blockage in the city sewer system. Within one hour of calling Scott Tomsey at SERVPRO of Coronado/San Diego Bay SW he and his team were already at work removing all water and contaminates and rescuing my property from further damage. Their quick response and action allowed me to stay in my home while repairs are being made to restore my property to its previous condition, which would not have been possible without their timely response and hard work on a Sunday night.

"Scott's team was amazing! Very professional and kind. You feel you are dealing with friends.  They checked my ceiling and gave me an estimate, and started promptly the next day.  They realized I had cancer and they provided a HEPA device to suck all the dust and odors and they did not want to charge me for that.  They came 2 days later and removed all the equipment and left everything as clean as a whistle.  The team was very engaging and explaining step by step all that they did.  I was very impressed with their attitude and professionalism.  I would use them for any future projects and would 150% recommend them to any friend or relative."