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Excellent and timely work, delivered as advertised.

I was pleased that SERVPRO had great customer satisfaction.  There were a few instances when the project didn't go as planned (drywall had dimples and paint didn't cover well), but in each instance, SERVPRO made sure to make things right, even if it meant more resources and time and they even found a way to match an existing ceiling texture that was tricky!  SERVPRO employees were always kind and courteous.

Everything was cleaned up and it looks great!

On July 12, 2017 our business and community experienced a record breaking flood courtesy of two rivers that bisect Burlington, WI.  Being only one block from the rivers confluence, our building took on nearly two feet of water before the rivers receded.  Working from a different location, I phoned SERVPRO to learn from them what I needed to do next.  With their experience they were able to guide me through the process of what they would do, when they would do it and gave me what turned out to be a very accurate estimate of when their multi-person crew would be able to complete all the clean-up work.  Given the shape the building was in after the water receded, it was a lot to accomplish in a very short period of time.  Our business was closed for only 4 days.  Each day I met with the job manager and together we reviewed progress and priorities for the next day based on our needs - not theirs.  I cannot say enough about how professional, courteous and cooperative every person on the SERVPRO work crew was throughout the entire process.  I would certainly recommend SERVPRO to others impacted by a flooding tragedy.  It was quite evident that they had been through something like this many times given the speed and efficiency in their work and in how rapidly they were able to get our building clean, dry and ready for reconstruction.

Awesome staff!  Workman explained everything and was very friendly.

Our Project Manager was an outstanding person to work with.  Communication was always prompt and he is a real professional as well as just a really good guy.  He is a credit to your company.

They were very neat and very respectful.  I give them a 10 or A+!

SERVPRO did a great job and made sure everything was 100% correct.  I am very happy with the final product-back to where it was before the water damage.