About Us

Northern Washington’s Leader in Rural Property Restoration and Reconstruction

Serving one of the largest and most geographically diverse territories in the Pacific Northwest, SERVPRO of Stevens, Ferry, Okanogan & Pend Oreille Counties is the premier provider of emergency restoration and structural repairs. From the heights of the Selkirk Mountains to the expansive valleys of the Okanogan, our four-county region is home to resilient communities, vast agricultural lands, and breathtaking natural beauty. However, the same environment that makes Northern Washington a paradise—heavy snowfalls, dry summer heat, and winding river systems—also presents unique risks to property owners.

When disaster strikes in a rural community, the challenge isn't just the damage; it’s the logistics. At SERVPRO, we have built our reputation on bridging that gap. Whether you are located in the heart of Colville, the riverside communities of Newport, the historic streets of Republic, or the far reaches of Okanogan, we provide the rapid, 24/7 response typically reserved for major metropolitan areas. We are locally owned and operated, meaning we don't just work here—we are part of the fabric of Northern Washington.

Specialized Water Damage Restoration for a Four-County Territory

In our region, water damage often follows the rhythm of the seasons. Property owners must contend with the annual "spring freshet" as snowpack from the Kettle and Selkirk ranges melts into the Bonaparte and Pend Oreille Rivers. These events, combined with the extreme "freeze-thaw" cycles of our winters, create a high demand for professional water damage restoration.

Our approach to water damage is deeply technical. In rural properties, moisture often migrates into crawlspaces, unfinished basements, and complex framing. If not addressed within 48 hours, this leads to structural rot and mold growth. Our IICRC-certified technicians arrive on-site with advanced moisture-detection technology, including infrared cameras, to visualize dampness that is invisible to the naked eye.

By deploying industrial-grade LGR dehumidifiers and high-velocity air movers, we manipulate the indoor environment to pull moisture out of the air and building materials simultaneously. For the residents of Stevens and Pend Oreille Counties, where many homes feature classic timber framing and legacy construction, this precision is vital. We don't just "dry" your home; we restore it to its pre-loss condition using scientific standards.

Advanced Fire and Smoke Damage Recovery

The threat of fire is a significant concern across the dry, forested landscapes of Okanogan and Ferry Counties. Beyond the immediate danger of localized structure fires, our region frequently faces the pervasive impact of wildfire smoke and ash. Fire damage restoration is a multi-phased science that requires specialized chemistry and technical expertise.

When a fire occurs, smoke carries acidic soot that can etch glass and tarnish metal fixtures within hours. Our teams focus on immediate stabilization, providing emergency board-ups to secure properties in remote areas from weather and wildlife. Once secure, we begin the soot removal process. We utilize specialized chemical sponges and ultrasonic cleaning to lift soot from porous surfaces without smearing it deeper into the material.

The most persistent challenge in fire recovery is the lingering smoke odor. We utilize professional-grade technology, including hydroxyl generators and thermal fogging, to neutralize odor molecules at the source. For a community that prides itself on clean mountain air, we work tirelessly to ensure the "smell of fire" is permanently removed from your home or business.

The All-In-One Solution: Mitigation to Full Reconstruction

What truly differentiates SERVPRO of Stevens, Ferry, Okanogan & Pend Oreille Counties is our ability to handle the entire lifecycle of a claim. In rural areas, finding a reliable general contractor for repairs after the cleanup can be incredibly difficult.

We are a fully licensed General Contractor. This means that once the water damage restoration is complete and the site is dry, or the fire damage restoration has cleared the debris, our in-house construction division takes the lead. We manage the entire rebuild, including:

• Structural Framing: Repairing damage from fire or heavy snow loads.

• Drywall and Insulation: Essential for maintaining energy efficiency in our cold winters.

• Flooring and Finish Carpentry: Installing hardwood, luxury vinyl, and custom millwork.

• Final Painting and Aesthetics: Ensuring your home looks "Like it never even happened."

This "one-stop" model provides a single point of accountability for the homeowner and the insurance provider alike. You deal with one project manager and one timeline, reducing the stress of the recovery process.

Our Reach: Serving the Heart of Northern Washington

Our territory is vast, but our commitment is localized. We are proud to serve every town and rural route across our four-county area, including:

• Stevens County: Colville, Chewelah, Kettle Falls, and Northport.

• Pend Oreille County: Newport, Ione, Metaline Falls, and Cusick.

• Okanogan County: Okanogan, Omak, Brewster, and the Methow Valley.

• Ferry County: Republic, Curlew, and Keller.

Whether you are a rancher in the Okanogan highlands or a business owner in Newport, our fleet of green trucks is a symbol that help is on the way. We are deeply embedded in the local economy, supporting agricultural initiatives, local schools, and community festivals across the region.

Northern Washington Property Restoration FAQ

How quickly can you respond to a call in remote parts of Okanogan or Ferry County?

We offer 24/7/365 emergency dispatch. While our territory is massive, we have strategically staged equipment and crews to ensure we can reach even our most remote neighbors as quickly as possible. Rapid response is the key to minimizing the total cost of water damage restoration.

Does insurance cover wildfire smoke and ash cleanup?

In most cases, yes. Standard policies in Washington cover fire damage restoration, which includes the professional removal of wildfire ash and smoke deodorization. We work directly with all major insurance carriers and provide the digital documentation they need to process your claim.

What is the difference between professional drying and using my own fans?

In our humid river valleys, simple fans only dry the surface. Professional water damage restoration involves "structural drying," which uses industrial dehumidifiers to pull moisture out of the materials themselves. This is the only way to prevent hidden mold and wood rot behind walls.

Can you help with mold after a roof leak from heavy snow?

Absolutely. We are certified mold remediation specialists. We use negative air pressure and HEPA filtration to contain and remove mold spores safely, ensuring your indoor air quality is restored after winter moisture intrusion.

Why should I choose a restoration company that also does construction?

It simplifies your life. Choosing a team that handles both the cleanup and the reconstruction ensures that your project stays on schedule and that the technicians who dried the home are coordinating directly with the carpenters who are rebuilding it.

Why Trust SERVPRO of Okanagan Valley?

We treat every Northern Washington home and business with the respect it deserves. We combine the massive resources of a national brand with the local heart and knowledge of an Okanagan-based team.

• IICRC Training: Technicians are trained to the highest global standards.

• Large Loss Capability: We have the equipment to handle any disaster, regardless of size.

• Transparent Communication: We keep you and your insurance agent informed at every stage.

Stevens, Ferry, Okanogan, and Pend Oreille Counties are communities of neighbors, and we treat every property as if it were our own. Whether you are dealing with a flooded basement or the aftermath of a fire, SERVPRO is here to make it "Like it never even happened."

Call SERVPRO of Stevens, Ferry, Okanogan & Pend Oreille Counties today to schedule a professional assessment.