A person lighting a cigarette with a lighter. If you need cigarette smoke odor removed from your home or business, call SERVPRO.

Professional Odor Removal Services

  • The #1 Choice in Cleanup and Restoration 
  • 24/7 Emergency Odor Removal Service 
  • Providing Residential and Commercial Odor Removal Near You 
  • Proprietary Cleaning Solutions, Techniques, and Equipment

Here to Help® 24/7

SERVPRO of York / James City County / Poquoson

Our Google Reviews
(757) 229-3442
4.8
(43 reviews)

Need Odor Removal?

A rodent passed away inside your living room wall. Your tenant moved out, but the cigarette smell refuses to leave the apartment. Or maybe you’ve got a bigger problem like mold or a sewage backup. Trying to remove the smell of something like tobacco, pet urine, or mold can be daunting and frustrating. It can also turn out to be temporary. 

When your home is struck by an unpleasant odor, let SERVPRO take care of it. Our advanced odor removal services don’t just mask the smell, they identify the source and eleminate eliminate it. In extreme cases that can include removing plywood subfloor or drywall. 

We can help with odors from: 

  • Mold  
  • Fire  
  • Cigarette and cigar smoke  
  • Marijuana  
  • Pets 
  • Pests and Rodents

The SERVPRO team uses specialized cleaning solutions, techniques, and equipment to ensure your house smells fresh—and keeps smelling fresh. 

SERVPRO’s 4-Step Odor Removal Process


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Remove the Odor Source

Debris containing odor-causing residues will continue to give off odors. That’s why we deal with the source of the odor first.

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Clean Residues From Surfaces

After the source of the odor is removed, it’s important to thoroughly clean surfaces to deodorize them effectively. If not properly cleaned, tiny particles of the odor-causing residues will continue to smell.

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Recreate the Conditions That Caused Odor Penetration

We apply deodorizer in a method similar to how the odor-causing substances originally penetrated a surface. If smoke created the smell, for instance, deodorizing smoke or fog might be most effective. 

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Seal Surfaces Exposed To Unpleasant Odors

Severe situations may require sealing if odor removal would be insufficient.

Commercial Odor Removal Services

Removing persistent smells from your commercial property—office, warehouse, hospital, apartments, and more—can be quite a challenge. Unpleasant smells can drive customers away and make things difficult for employees. Getting rid of the odor, completely and quickly, can avoid interruption of your normal operations. 

Our uniquely trained professionals will work with you to get your company smelling fresh and back to business as quickly as possible, keeping downtime and lost revenue to a minimum.

What Our

Customers Are Saying

"I had no idea that the crew would come as quickly as they did, thank you."

Lisa S.
Yorktown

"Highly professional"

Miley C.
Williamsburg

"The entire SERVPRO team was friendly & efficient. They always came at the time scheduled & were very helpful & willing to answer any questions. I would definitely recommend them & would use them again. Great job guys!"

Angela M.
Charles City

"Their staff is very responsive and does great work! Bobby is a joy to deal with."

Gina L.
York

"The entire SERVPRO team was friendly & efficient. They always came at the time scheduled & were very helpful & willing to answer any questions. I would definitely recommend them & would use them again. Great job guys!"

Angela J.
James City County

"Highly professional, extremely helpful in making a very difficult time, better. Going the extra mile is their norm."

Charles R.
Charles City

"Great work by all the staff. Top notch."

Eric G.
New Kent

"SERVPRO was very quick to respond to our call when the hotel I work for had water damage. They are very professional! I will definitely use them in the future"

Ms. Gerald
Williamsburg

"During the ice storm this past winter SERVPRO responsed to our retail store when the ceiling started to leak water do to the snow and ice. SERVPRO did an outstanding job taking care of everything for us."

Mr. Mann
Gloucester

About Us

SERVPRO of York/James City County/Poquoson understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

SERVPRO of York/James City County/Poquoson specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of York/James City County/Poquoson can also mitigate mold and mildew from your home or business.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of York/James City County/Poquoson.

Our franchise has been family owned and operated by David and Nina Butler for over 20 years, and with that brings a level of experience that is unmatched in the area! David has traveled across the country working on large losses and storm teams that have given him the opportunities to gain a broad range on knowledge about our industry. That he has brought back and applied at his family's SERVPRO of York/James City County/Poquoson. We continue to stay update on new technologies and techniques that come out every years to better serve our customers.

If you would like to schedule service for your home or business, please call today!

Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.

Nina & David (Joey) Butler
Nina & David (Joey) Butler
Owners of SERVPRO of York / James City County / Poquoson

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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