SERVPRO of La Vernia, Pleasanton

My husband and I cannot recommend Noel Ontiveros, Karter Gill, and the rest of the team at SERVPRO enough. Their flexibility and responsiveness went above and beyond the line of duty. This whole process of fixing the water damage, asbestos abatement, and rebuild would've gone so much faster if our insurance adjuster would've worked with SERVPRO from the beginning. None of the hiccups throughout this ordeal were due to the guys at SERVPRO. In fact, Noel and Karter put in extra effort to expedite the process. Thanks SERVPRO!

They came exactly when they said they would, and had very clear communication. Noel talked me through the whole process and what it would look like, and explained each thing he was doing. Definitely recommend working with them.

The overall cooperation and communication. Everyone was friendly, easy to work with, and willing to answer any questions I had throughout the process.

Thank you to Noel for coming out and surveying my water damage at my home. Noel was really respectful and knowledgeable. He carefully and thoroughly explained each step as he was assessing my mold issue. Told us exactly what he had to do and gave us options on how we wanted to proceed. Noel is what gives Servpro the professional reputation that they have. First time customers and now forever customers!

The men were very good keeping me aware of what they were doing, they did very good work and were very professional.

I had a great experience working with ServPro East San Antonio. What stood out the most to me was how quickly your team responded from the very beginning. In a stressful situation, that kind of urgency makes a huge difference, and your team didn’t waste any time getting things assessed and moving forward. I also really appreciated the level of transparency and communication throughout the entire process. Every step was clearly explained, from the initial inspection to the scope of work and what to expect next. I never felt left in the dark, which is something that’s very important when dealing with a home issue of this magnitude. Your team was professional, respectful, and took the time to answer questions without making me feel rushed. You could tell there was real care not just for the job itself, but for the people affected by it. That combination of responsiveness, clear communication, and professionalism made a very stressful situation much easier to manage, and I’m truly grateful for that.

Got to my house within the hour of my first call. Did a thorough assessment to get me a quote. Very grateful.

Great service. Immediate response and detailed inspection. Customer service friendly technician....Awesome Service