SERVPRO of Sumner County

Servpro was incredible to work with. Couple shout outs, Josh, Michelle, JZ, and James! There were many other great folks but I unfortunately can’t remember all their names. They were professional, courteous, and most importantly focused on ensuring everything looked like it never happened. Lowe’s delivery flooded our laundry room and downstairs bathroom. Servpro got out quickly with dehumidifiers and were constantly checking in and ensuring everything was taken care of but that we also were educated on the process. I highly recommend them if you have any water, fire damage etc

Recently had Servpro help us out with a major water leak disaster, which required a dry-out period, new drywall, and a new paint job. The point of contact, James Witcher, and Jon Zwart were total pros and had endless patience with our questions and concerns. Highly recommended.

We had a leak from our washing machine into our first floor ceiling, and SERVPRO responded very quickly. Jon Zwart and James Witcher were extremely helpful and courteous throughout the whole reconstruction process and definitely made things a lot easier to handle. They were very responsive to emails and texts and did a great job keeping us informed about everything that was being done. James made several visits to the house and made sure we were happy with the progress being made and sent a cleaning crew who did a great job cleaning our entire first floor. This was the biggest issue we've ever had with our house, and James and Jon definitely made everything feel manageable and not so overwhelming. They exceeded my expectations!

I highly recommend John and Marius for any water remediation, build back work. They managed my water damage project very timely and professionally! I highly recommend them and their team!! My ceilings, walls and floors look amazing!!

Ashley and the SERVPRO team restored the house with incredible professionalism after two major weather events. Ashley managed every detail from start to finish and made a stressful process seamless. I've since hired Ashley and his team for additional home renovation projects. Highly recommend!

Ashley McKinnon and his crew were polite, prompt and worked with us to make sure we were pleased with the project!

Dylan, Tyler and Braylen did a fantastic job explaining everything thank yall!

After experiencing a water line break in our home during the January 26' ice storm, we chose SERVPRO to restore our house back to "normal!" Our initial reason is because the SHOWED UP! The company my insurance recommended could not even provide a guaranteed date to start mitigation... When I reached out to Servpro, they immediately responded even with high volume of requests they were receiving due to the winter event. A team was sent from the Knoxville, led by Jason W., to support our needs and began the tear out/dry out process in a timely manner. From initial contact, everyone on the crew was super professional and 100% focused on working efficiently while documenting thoroughly what would be needed to restore our property. Once the initial mitigation and dry out was completed, Servpro of Sumner Country stepped into the project. I asked Servpro to handle the reconstruction as I was impressed with the professionalism, transparency and detailed approach with the initial part of the claim and restoration. It was at this time we were introduced to Jon (JZ), our Construction PM. I left that introduction and preliminary walk through with a sense of calmness and relief knowing that we were in good hands. He explained the process with ease and what steps would be taken to allow us to return back to our home. JZ then began the process of negotiating with our insurance on the scope and estimated cost of our claim. The team at Servpro are excellent at communicating every step via email, texting and timely phone calls. I truly felt that he partnered with us to make sure that our best interest was promoted during restoration. He fought to make sure that our property was restored completely. Once the insurance agreed to the scope of the project, we had our precon meeting and then the work began within 3 days!!! Our contact at Servpro for this phase of the project was identified as James W. James stepped in as was ready to go like he had been on our project from day one. James along with the crew from Sparrow began the work immediately and with just a few days passing we saw very quick work. They gave us a timeline of approximately 3 weeks for completion. While there was a slight delay in completion, it was not due to any actions of the crew. the replacement vanity for our bathroom arrived with minor damage. James notified the vendor immediately and arranged for the replacement item to be ordered. Once all work was completed, James and the crew were very accommodating and attentive to making sure all final punch list/walk through items were address in a very timely manner. I cannot say enough about how Jason, JZ and James put both my wife and I at ease by exhibiting professionalism, confidence in their company's workmanship and simple southern charm. It was a blessing to have them take care of our family during this time of chaos!!! No one wants to go through this type of situation... but, if you have to, do it with Servpro at your side! From: A very happy family that is thankful to be back in their home!!!