Meet Our Team

Since 2006, Rob Dixon has led SERVPRO^®; with a steadfast commitment to excellence in restoration and reconstruction services. With nearly two decades of experience in the industry and a host of professional certifications, Rob is passionate about developing people and building a company culture rooted in trust, stewardship, and service.

Rob’s leadership philosophy is simple but powerful: take care of our team so they can take care of our customers. Under his guidance, SERVPRO^®; has become known not just for its high-quality work, but for its people-first approach.

When he’s not leading the charge at SERVPRO^®;, Rob enjoys time with young family, traveling, staying active in his church, watching sports, and creating memories that matter.

Brandon Miner is a Restoration Manager at SERVPRO Team Dixon, where he oversees water, fire, mold, and Biohazard restoration projects from start to finish. He coordinates with customers, insurance carriers, and technicians to ensure each job runs smoothly and efficiently.

Adienna started at SERVPRO in July, 2021 as Administrative Assistant, but it quickly became apparent that she was exceptionally talented in multiple areas and was promoted to Executive Assistant to the Owner shortly thereafter. She adds tremendous value to our company and does it all with a servant's heart.

Joey Ellis is a Business Development Executive at SERVPRO in Nashville and is known as the go-to problem-solver for GMs, engineers, and builders across the city. When disaster strikes from fire, water, mold, or even a 20-story sign repair, Joey gets the call and delivers fast, discreet, no-drama solutions.

Shannon Warner is the Director of Business Development for Team Dixon, where she leads with heart, purpose, and a passion for service. Since joining SERVPRO in 2017, Shannon has become a trusted partner in emergency preparedness and response, especially within the commercial real estate space.

Roddy Richardson is a Business Development Executive who works to build long-term relationships with clients and to serve as a trusted advisor, especially during times of loss. His role centers around support, trust, follow-through, and aims to be a consistent, dependable resource for those he works with.

Ryan is a Project Manager in the Construction Division. Ryna has spent the past 14 years in the construction and restoration industry, earning multiple certifications along the way. As a Middle Tennessee native, he has called Nashville home for the last 20 years. When Ryan is not working, you’ll find him traveling, playing golf, or cheering on Nashville’s local teams. But above all, the best part of his life is his wife and two daughters.

Matt Seay is the Fire and Contents Division Restoration Manager at SERVPRO Team Dixon. He manages and coordinates all projects involving fire damage and contents restoration services, as well as deodorization and general cleaning services. He approaches every project with a focus on empathy, stewardship, and customer experience.

Owen Tidwell is a dedicated Property Restoration Inspector with over 15 years of experience in estimating property damages, offering in-home inspections and estimates for both mitigation and repairs. He understands how stressful unexpected property damage can be and is committed to guiding homeowners through each step of the process, providing reassurance and clarity.

Angela joined SERVPRO in 2023 as a receptionist and transitioned into the Job File Coordinator role in early 2025. Often the first point of contact for customers facing water, fire, or mold damage, she provides clarity and comfort during stressful times. With a degree in Child Development and Family Studies, Angela brings years of experience supporting families in crisis through roles in domestic violence services, healthcare benefits, and kidney care.

Alan Hardison is the General Manager of SERVPRO Team Dixon, where he leads operations across multiple franchise territories with a focus on trust, accountability, and team culture. With roots in insurance and a restoration career that began in 2009, Alan is known for his strategic mindset, operational insight, and genuine care for people

Polly Carman is a Job File Coordinator at SERVPRO of Belle Meade/West Nashville, where she collaborates with customers and managers to ensure that job files are meticulously maintained and processed in accordance with industry standards. With over 15 years of experience, Polly holds certifications in Water Damage Restoration, Fire Damage Restoration, Crew Chief, Carpet Cleaning, Contents Handling, and Xactimate.

Jonathan Felts is a Restoration Supervisor at SERVPRO, where he leads mitigation projects and on-site crews with a focus on quality, safety, and customer satisfaction. Known for his hands-on leadership style, Jonathan believes in working hard, staying accountable, and always putting the customer first.

Yeimy is a Restoration Supervisor with three years of experience with SERVPRO Team Dixon, specializing in mitigation services. She holds a Water Restoration Technician (WRT) certification and actively continues her professional development to deepen her industry knowledge, enhance her performance in the field, and advance within the company.

Mariangel Infante is a Restoration Technician at SERVPRO in Nashville, TN. Mariangel specializes in water damage restoration and holds a WRT IICRC certification. She’s passionate about helping people recover after disasters and takes pride in leaving a lasting, positive impression on every client.

Bri" Nead is currently serving as an HR Generalist at SERVPRO of Belle Meade. As our Human Resources Generalist, she supports team members and leadership through employee relations, talent acquisition, onboarding, benefits administration, and ensuring compliance with company policies. Her role allows her to be both a resource and an advocate—helping to create a positive and supportive workplace that employees are proud to call home.

Bri’s personal and professional goals are closely aligned: she simply wants to make more people smile—whether it’s by fostering a great work environment or sharing a good laugh outside the office.

Outside of work, Bri is the cool aunt to two awesome nephews and a proud dog mom to her energetic boxer, Cash. She loves traveling, attending live music shows, and has recently gotten into playing pickleball as a fun way to stay active and social.

Scott is a Construction Project Manager SERVPRO Tea, Dixon, a Tennessee native, and University of Tennessee graduate. With almost 20 years of experience in restoration and construction management, he has established a solid foundation in the industry. Scott is passionate about providing excellent customer service and solving problems. He has been happily married to Ashley for 10 years, and they are the proud parents of two daughters, ages 7 and 4.

Ben Crudup serves as the Office Manager for SERVPRO Team Dixon, bringing over 15 years of SERVPRO experience. He enjoys being part of a bigger process and seeing plans come together. With a background in banking, insurance, and music, Ben holds a BBA in Business Administration and Music Business from Belmont University.

Outside of work, Ben enjoys traveling, photography, and playing keyboards. He lives in Gallatin with his wife, Stacey, and is a proud father and grandfather.

Preslie Harrison serves as a Dispatcher at SERVPRO of Belle Meade/West Nashville, managing communications and coordinating daily schedules to keep operations running smoothly. She enjoys helping others and making a positive impact.

Preslie holds an associate degree in Pre-Law from Motlow State Community College and enjoys finding creative ways to give old things new life.

Outside of work, she loves reading fantasy books and spending time with her family. She shares a special bond with her mother, whom she considers her greatest inspiration and best friend.

Marisella Banda serves as a Job File Coordinator at SERVPRO Team Dixon, supporting daily operations and providing excellent customer service. With a background in the corporate dealership industry, she brings strong organizational skills, a dedication to teamwork, and a passion for helping others.

Outside of work, Marisella enjoys surfing, horseback riding, and riding dirt bikes. She is also an eleventh-generation descendant of the Juaneño Band of Mission Indians in San Juan Capistrano, California, reflecting her family's deep Indigenous roots.

Hannah Koreen Cortez serves as an Executive Assistant at SERVPRO Team Dixon, bringing over 15 years of professional experience in customer service and business process outsourcing in the Philippines. She pursued studies in Business Management and has maintained a strong commitment to learning and personal growth, having earned scholarships since elementary school.

Outside of work, Hannah enjoys reading, watching romantic films, and exploring creative projects. She is also a devoted mother of three who values quality time with her children and creating meaningful memories together.

Bryan Cadena serves as the Contents Manager at SERVPRO^®; Team Dixon, bringing extensive restoration industry experience, including commercial project management and large-loss projects in New York. He holds a bachelor’s degree in business and is passionate about helping customers through challenging situations while mentoring team members to achieve success.

Outside of work, Bryan enjoys fitness, sports, and outdoor activities. He values spending quality time with family and friends and takes pride in being a devoted husband and father.

Heath Threlkeld serves as a Restoration Manager at SERVPRO^®; Team Dixon, bringing over eight years of experience in water, fire, and mold restoration. He holds WRT and FSRT certifications, along with training in mold remediation. Passionate about helping customers recover from property damage, Heath values continuous learning and finding effective restoration solutions.

Outside of work, Heath enjoys boating and spending quality time with his wife and children, especially at the soccer field. He also has two years of experience coaching basketball.

Jacob Arnold is a Restoration Technician at SERVPRO^®; Team Dixon, currently working toward becoming a Restoration Supervisor. With hands-on experience in construction, electrical work, automotive repair, and heavy equipment operation, he brings a strong work ethic and practical skills to the team. He is passionate about helping others, treating people with respect, and always doing the right thing.

A Tennessee native, Jacob enjoys the outdoors, fishing, hunting, and spending time on the Tennessee River with his family. His faith and family are central to his life, and he values making meaningful memories with his loved ones.

Jason Thomas brings seven years of residential construction experience and 17 years in ministry and community service to his role as Construction Project Manager at SERVPRO Team Dixon. He guides reconstruction projects with a focus on clear communication, integrity, and customer care.

Outside of work, he enjoys woodworking, Indiana Hoosiers basketball, and time with his wife and four children.

Sy Newman is a Restoration Technician at SERVPRO Team Dixon, bringing three years of automotive work and training to residential and commercial restoration. He joined the industry in February and enjoys expanding his knowledge of building systems. Outside of work, Sy enjoys reading and writing.