Meet Our Team

Bill Shook serves as the Executive Vice President of Operations at SERVPRO of Germantown/ Collierville, where he oversees all aspects of emergency water damage response. He ensures that structural drying protocols are meticulously followed for properties throughout Germantown and Collierville. Bill utilizes his WRT, AMRT, and ASD certifications to uphold rigorous standards in every project, ensuring efficient and effective restoration. His leadership guarantees that residents and businesses receive prompt, expert service. Bill's extensive experience and commitment consistently deliver superior results, reflecting a strong work ethic and dedication to quality.

Jeff Truitt serves as the Executive Vice President of Revenue at SERVPRO of Germantown/ Collierville, where he oversees strategic growth initiatives for the franchise. He focuses on expanding the franchise's capacity for emergency water damage response and ensuring efficient structural drying services across Germantown and Collierville. Jeff's leadership ensures that local businesses and residents receive prompt, expert mitigation when they need it most. His efforts directly contribute to the community's swift recovery from property damage. Jeff's extensive experience and commitment ensure every project meets the highest standards, reflecting a strong work ethic and dedication to quality results.

Patrick Belcher is the Operations Manager at SERVPRO of Germantown/ Collierville, dedicated to helping local residents and businesses recover from disasters. He oversees all daily operations, ensuring efficient water damage restoration and structural drying projects across Germantown and Collierville. Patrick, originally from Clarksville, TN, leverages his extensive experience with various Team Nicholson franchises to lead the Memphis-based team. He consistently motivates the crew to master new restoration methods and utilize the latest technologies, providing exceptional service. Patrick's leadership ensures every project is completed with an unwavering focus on doing the job right the first time.

As the Restoration Supervisor at SERVPRO of Germantown/ Collierville, Dana Cook oversees all aspects of property restoration projects. She expertly manages teams dispatched for storm damage restoration across Germantown and Collierville, ensuring rapid response. Dana coordinates crucial water extraction and drying efforts, maintaining project timelines and communication with property owners. She consistently guides her crews in applying IICRC-certified restoration methods for optimal results. Dana’s meticulous oversight ensures every client receives the dependable, professional service that earns lasting trust throughout the community.

As the Restoration Operations Manager at SERVPRO of Germantown/ Collierville, Austin Bucko oversees all restoration projects, ensuring efficient and thorough service delivery. He expertly manages teams responding to storm damage restoration calls and coordinates critical water extraction and drying efforts across Germantown and Collierville. Austin's extensive background, including roles as a Production Technician, Crew Chief, and Production Manager within SERVPRO Team Nicholson in both Texas and Tennessee, provides invaluable operational insight. He consistently ensures all work adheres to the highest industry standards, applying IICRC-certified restoration methods. Austin’s leadership guarantees the dependable, professional service that earns lasting trust from property owners.

Derrion is one of our Restoration Production Managers for SERVPRO of Germantown / Collierville. We can always depend on him for our specialty jobs. Eager to take care of business, he's dependable and a friend to everyone.

Luis Garcia is a Production Manager on SERVPRO Team Nicholson, where he oversees restoration projects and leads a team with integrity, dedication, and a strong work ethic. He takes pride in helping to restore homes and lives after disasters.

Brian Bell joined us at Team Nicholson in 2017 as CFO. He brings extensive experience in Accounting and Education and holds certification in Xactimate. A Clarksville native, Brian is based in our downtown satellite office at Team Nicholson's TN headquarters.

Eddy Ritsema began his journey with Team Nicholson on our SERVPRO of Montgomery County Reconstruction team. He has since transitioned to Regional Training Consultant, heading up training and process improvement in our Fort Worth, TX and Memphis, TN locations. He brings more than 6 years of insurance adjusting and claims handling experience.

Since 2019, Reagan has been a valued member of Team Nicholson's Accounting department. She holds a Bachelor Degree in Accounting from local Austin Peay State University and works in our downtown Clarksville, Tennessee, office. When not working, she enjoys traveling and spending time with her beloved golden doodle, Molly.

As a member of our Accounting Team, Rayven has worn many hats at Team Nicholson. She first served as a Fire Technician, then Administrative Assistant, Construction Job File Coordinator, and now Accounting Manager. Rayven is passionate about the SERVPRO brand and strives to learn as many aspects of the business as possible.

Taylor is the Training & Development Assistant for SERVPRO Team Nicholson. A Tennessee native, she graduated from the University of Tennessee, Knoxville with a degree in Marketing. Taylor supports new employee onboarding and ongoing team development across the organization. Outside of work, she enjoys cooking, going to concerts, and spending time with friends and family.

Joining Disaster Recovery Team Nicholson in 2016, Kevin brings many years of commercial restoration experience to his Project Manager role. He holds IICRC accreditation in Water Damage Restoration, Applied Structural Drying, Upholstery + Fabric Cleaning, Fire + Smoke Restoration, Applied Microbial Remediation, and Lead Renovator. When not traveling for work, he enjoys assisting our local franchises.

Serving as Disaster Recovery Team Nicholson's Large Loss Construction Division Manager, Billy is committed to ensuring safety, managing risk, mentoring team members, complying with industry standards, and guaranteeing client satisfaction when it comes to reconstruction of large losses. He has been a valued member of our team since 2015.

Rhett comes to Disaster Recovery Team Nicholson after years with our SERVPRO of Central St. Petersburg/Pinellas Park franchise location where he served as Sales + Marketing Manager. He now applies his industry knowledge and customer service skills as our Large Loss Production Manager.

Tashauna Johnson is our Controller with us on our Regional Team. Coming to us at SERVPRO Team Nicholson from our Gallatin, TN, corporate offices, she has years of proven experience with our brand and expertise in her field.

Lori Wilson serves as Senior Vice President of Administration for Team Nicholson. With over a decade of experience in the restoration industry—including time at SERVPRO Corporate—Lori brings extensive knowledge and leadership to our team. She holds Master certifications in Water, Fire, and Textile Restoration, is an IICRC Instructor, and also carries a general OSHA certification. Originally from Middle Tennessee, Lori is passionate about supporting our team’s growth and development. Outside of work, she enjoys spending time with her family, friends, and her dog, Sadie.

Katia is one of our Job File Coordinators here at SERVPRO of Germantown/Collierville. Among other things, she is responsible for job tracking, scheduling, reporting, and customer satisfaction. We are glad to have her on Team Nicholson.

Julia serves as a Sales & Marketing Representative for Team Nicholson. She has her bachelor's degree in Marketing and has over 7 years of experience leading a sales team. She's originally from Idaho, so she's a big mountain girl at heart who loves to ski.

April is one of our Job File Coordinators. She worked in a school prior to joining SERVPRO Team Nicholson. She brings strong people skills to her role and is a powerhouse!

Maria is our Digital Content Specialist at SERVPRO Team Nicholson. She creates and manages all the digital content to improve our online presence. With her attention to detail and love for quality, Maria ensures our online presence represents us. Her friendly and helpful nature makes her a great team player, always ready to lend a hand. We're lucky to have Maria on the team!

Cameron is the General Manager for SERVPRO Team Memphis.

Kamille is the dispatcher at SERVPRO Team Nicholson. She keeps everything organized and makes sure each project runs smoothly. We love having her on the team!

Jose is a Restoration Supervisor for SERVPRO Team Nicholson in Memphis, TN. He’s known for his strong work ethic, attention to detail, and commitment to doing the job right. Jose takes pride in leading his crew, keeping things organized, and making sure every property is cleaned up and restored safely and efficiently. His dedication makes a real difference on every site.

As a Production Technician, Edwin plays a key role in restoring homes and businesses after water, fire, and storm damage. He’s dependable, focused, and always ready to get the job done right.

Alec is the Regional Supervisor Construction Division at SERVPRO Team Nicholson. Alec is no stranger to SERVPRO and has worked for SERVPRO Team Nicholson in our Florida, Texas, and Tennessee locations. He is also a recipient of one of our Employee of the Year awards for 2022. Alec is ready to help at a moment’s notice.

Luis Villalba is a production technician and a valued member of our team at SERVPRO of Germantown / Collierville, where his hard work, reliability, and commitment to quality help ensure every project is completed efficiently and to the highest standards.

Norvanys Castellanos is a production technician and a valued member of our team at SERVPRO of Germantown / Collierville, where her dedication, teamwork, and commitment to providing excellent service help ensure every job is completed with care and professionalism.

Richard Jones is the Sales and Marketing Manager and a valued member of our team at SERVPRO of Germantown / Collierville, where his leadership, communication skills, and dedication to customer relationships help drive growth and ensure our clients receive exceptional service from start to finish.

Yondry Nino is a production technician and a valued member of our team at SERVPRO of Germantown / Collierville, where his dedication, teamwork, and commitment to delivering quality results help ensure every job is completed efficiently and with care.

Heydrich Kattar is a Construction Manager with extensive experience in civil construction, carpentry, and mitigation. He has a strong background in leading teams and managing multiple projects. His training in management, customer service, and sales allows him to build client trust and deliver consistent results. Known for being dependable, proactive, and always ready to help, Heydrich is committed to continuous learning and growth, always available to support both his team and customer success.